TownSq Community

• Free

Last verified 5 Sep 2026

4.7 11416 ratings · App Store

1. 5/5Great System for Communities in Communication

   This system is fast and efficient, easy to use. Intuitive to what our community needs are and helps us stay in constant communication with neighbors. Our Goodwin Management and manager Tiffany is already amazing. The fact they use TownSquare as the liaison between our community and them makes life so much easier and we are happy they introduced us to them!

   easy to use for all ages · 5 Sep 2026

2. 4/53 steps forward 1 step back

   Our HOA is transitioning to be managed by Professional Community Management, which uses this app. Overall, I was pretty excited about consolidating all of our communications documents, events, and records into an online service like this and I’m hopeful that it will solve a number of our issues by streamlining management of our building. That’s said I feel like the platform and app is missing some key features … - No Sync with Google Or Apple calendars - No ability to create repeating events - No ability to brand or customize the experience for our community. - Very dated hard to read design interfaces for the platform, app, and emails - No community directory - No tour or onboarding process for the app to educate users. Would be nice to have a welcome message from the board and management company as well. - Very unclear process for onboarding non-owner and tenant users - Very tedious document management tools. Should take cues from google docs. I hope that there are regular updates and maintenance for this App with improvements and new features being introduced soon. Otherwise I’m afraid use of the service may not live up to its potential.

   john.mayes · 5 Sep 2026

3. 1/5Not very efficient or useful

   Board member here The only way to combat Associa’s predatory hidden fees and incompetent financial management is managing our own version of the financials. Want to know how much extra time that takes because of this app? TownSq features seem to be “designed” by developers without talking to homeowners or board members What treasurer wants finance data in PDF format? Board members need to be able to generate reports for earlier months to replace out-of-date reports after reconciliations. I suggest TownSq hire a usability or UX expert who will map out important tasks and the time it takes a board member to complete them. At the very least gather real life scenarios from homeowners such as opening documents. Or attending events. And for board members…maybe let us see what we are typing in assignments or announcements…or the less frequent tasks such as your management company submits 100 vague violations and you need to search the list or export the list so you can do damage control. (Have your team try to scroll through >100 violations to get a picture of the properties that received them) Probably works well for neighborhoods without any issues or documents or events or tasks or violations. Or perhaps this is done on purpose to make it that much harder to audit Associa.

   curiousstones78124 · 5 Sep 2026

4. 1/5Terrible UX, glitchy experience

   I got a pop up in the app today to provide feedback and it almost wasn't possible to do as the keyboard randomly appeared and disappeared while I was typing. It was so frustrating I was inspired to come here to place a review. Notifications are a mess, especially if you are on the board, as you get notified of everything that happens on the app with no option to limit notifications to items directly related to your personal address. If you turn notifications off, you'll still get notifications to email. When a resident calls Associa to place a request, that request in Townsq will contain no information about what the resident was calling for. Associa can't seem to figure out Open, In Process, and Closed statuses on requests - requests are often moved to closed immediately after being received. TownSq actually makes communication between residents/management more cumbersome and has led to more miscommunications and slower responses to requests. Also, is TownSq selling personal information? My name was misspelled by management in the app (I had to call to get this fixed as there is no way for residents to update their own account information) and I started getting junk mail to the misspelled name. Curious.

   RitaRampage · 5 Sep 2026

5. 1/5Unintuitive Interface

   Awful interface. I tried to open up a request for a pool key. (We closed a month ago and still haven’t been contacted about obtaining a key.) My request disappeared, and then I got an email asking me when I closed on the house. I tried to find the message in the app and everything just says “Oops! There’s nothing to see here!” with some stupid smiling robot. Over and over. Which I found very annoying... seeing that message and robot face over and over and over. Where did my request go? Where is the message that I was emailed about? How can I respond? And why doesn’t the HOA know when I closed if they have been paid by the title company already. Clearly, I was invited to download the app by the HOA, so they know I closed already.

   MrKatsu · 5 Sep 2026

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