Tock

• Free

Last verified 31 Jul 2026

4.9 9698 ratings · App Store

1. 1/5If there was any alternative, I would use it!

   I will start by saying the only reason I still have this app is because they have cornered the market and there is literally no alternative to them! They have made a lot of exclusive experiences and restaurants can only be booked through their application. Thereby keeping you from even attempting to go to such events or places unless you use their app or platform! I have attempted to use their app and platform and if it’s a place that’s not frequently booked out it works fine but if you want to go to a place that sought after good luck, you’ll never get in the application in both websites constantly crash because they can’t handle the traffic flow or the amount of people that are trying to get to it. It’s been over 10 minutes since the round of bookings has opened up and still won’t even move next month on the app on the phone for myself. Similar thing happened last month and I reported to customer service they kept telling me for over a week that there was no problem on their end and it must’ve been my Internet connection or improper use of their application implying multiple times that I’m an idiot, without directly stating! Well, this time I have it on video so we’ll see how they get out of it this time. Like I said, worst customer service he’ll ever deal with your life and if there was another way, I would definitely do it.

   Betrayed former user · 31 Jul 2026

2. 1/5Unusable

   Without exaggeration, this may be the worst Silicon Valley “app for that” service I’ve ever used. There are a million of these reservation services and they’re all somewhat annoying and make the process more difficult, but I literally spent an entire day on Tock’s website, mobile site, app, and the phone with the restaurant I wanted to visit, switching browsers, switching devices, updating iOS, all for nothing. The restaurant is one of the highest rated in my city and has grown world-renowned, and I have been trying to get a table for my anniversary for two years, but once a date was finally available, I find out that although Tock keeps taking my credit card info, it won’t reserve anything for me, telling my my name was “typed incorrectly,” then not allowing me to choose that date or time again. The restaurant has entwined its system with Tock and I apparently cannot book my reservation any other way. Moreover, the dates available on Tock are not actually available, so it seems Tock is making things needlessly complicated for the restaurant, too. The biggest slap in the face is that the restaurant used to use a different service I’ve used before. I feel stupid getting this upset over an app, but it’s outright impressive just how bad one can be.

   CrossMaster Flash · 31 Jul 2026

3. 1/5Don’t bother. Worthless app

   App does not update reservation availability in real time. French Laundry opens availability at 10AM a few months before. App took until 10:05 AM to refresh with availability. Both me and my wife trying to get reservations on the app at same time. By 10:05 when the calendar finally showed the months available all of our 3 dates were sold out. Then some other “chase pay” option appeared and when selected said “someone else has selected that”. Frustrating, not updated in real time and completed worthless for getting reservations at hard to get in restaurants. Really sours the entire experience and makes me think less of French laundry for choosing this platform. They should remove this app until it can update itself up to the second.

   ellerjefe · 31 Jul 2026

4. 1/5Restaurants beware

   Restaurants have a hard time already with Covid and now this piece of useless application comes along and I hope the restaurants survive. It doesn’t list all of the restaurants. When you look at the map, there are restaurants that use Tok that are missing. When you try to order something, it just doesn’t work. I had to cancel many orders as I can’t seem to get it to work. Often I have to reserve a time to look at the menu. It is not user friendly and Imigine most restaurants don’t even know the number of customers they are losing because this real piece of junk if an application. Absolutely a terrible application to order food from. Somebody really need to tell the restaurants how impossible this application is.

   The laguange reviewer · 31 Jul 2026

5. 1/5Thanksgiving dinner order

   I used this app to order pre-order for Thanksgiving dinner pickup from a restaurant that was specifically listed in their Thanksgiving dinner section. I was allowed to place the order and even received an email confirmation. However on Thanksgiving day when I arrived at the restaurant, it was closed! I was definitely charged for the order that I did not receive. I even received an email the following day thanking me for order. Perhaps the people in charge of facilitating payment should also be in charge of making sure the restaurants listed are actually open! I emailed Tock to file a complaint and received a courtesy note basically saying they are only responsible for providing the technology! Given that there are so many other apps for this service, I would avoid this one!

   unhappy on Thanksgiving · 31 Jul 2026

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