Thumbtack for Professionals

Shown for US

• Free

Last verified 6 Sep 2026

Shown for US

4.4 64215 ratings · App Store

1. 5/5VERY expensive!! A lot of price shopping leads.

   Very expensive leads!they charge you a lot of money even if leads doesn’t turn into hiring . They also charge you for leads from customers who carelessly send out mass email to multiple pros just to check for pricing without customers even visiting the pros profile first- this mass email is the same model as the knot- but at least the knot doesn’t charge you price per lead! There was a time where I spent close to 1000$ and none of those leads turned into bookings because some of those leads are just price shopping leads or whatever they are. Being a top pro doesn’t really help either. They have this system where they reduce the price of leads if customers contacted multiple pros - it’s not that much reduced . For example - if your price is 1000$ a wedding - everytime a customer reach out to you (even if it’s just price shopping) you get charged around 50$ —- if for example 4 other pros were also contacted - your price of that leads still might be 35$-40$ ... and this same customer can still go ahead and continue sending out more leads later on. additionally , if you are going to use the app, be aware that customers who contacted you for a quote can also review you anytime before you even accept the job or complete any work for them! Overall - disappointed with how much money I spent on the app and it’s rate of conversion.

   520MnM_My · 6 Sep 2026

2. 5/5James M

   Well, let me begin by saying, like others, I too was about to get scammed by a heating and air company! I was told that my unit was too old and that anything manufactured over 20 years ago, the parts are impossible to find. My only option was to replace the entire unit that cost $5,000. I contacted Guardian and talked with Eveline. She was very courteous and explained their company’s policies, services and options for financing available to me. Richard Eppers was scheduled to come to my home and just as Eveline explained, Richard was very prompt on arriving. It only took him about twenty minutes before he had determined that, I did not need to replace my system, it only needed a condenser and coolant. The level of professionalism exhibited by Richard surpassed all I have ever experienced with the heating and air industry. Before Richard arrived the temperature in my home was 80 degrees and within an hour, I was enjoying the comfort of my home of 72 degrees. I can not begin to tell you how fortunate I was to contact Guardian. I know that eventually my unit, being 22 years old, will need to be replaced. When that time comes, I definitely will be using Guardian to replace the entire system. Trust me, Richard and Eveline are the very best in this industry. They definitely “save the day with Expert Service” for me and my family! I highly recommended Guardian for all of your heating, air, plumbing and electrical needs!

   james7672 · 6 Sep 2026

3. 3/5Don’t know if it’s fake or people are just not bothered

   I am a local makeup artist and have been on and off thumbtack user for a while. The leads are getting more expensive than they used to be in the past. This week itself, I have replied to over 10 leads within 2 mins and NONE of them have even looked into my message or quote. I feel most people are price shopping and want you to low ball as low as possible. I have to use my materials, spend money on gas and get to their location. Come on people understand that we are humans on the other end trying to make a living. If you are not serious then don’t send inquiries. Go to google and reach out to the business directly via their websites. I had ONE customer send me a direct lead and read my message and didn’t even bother to respond or thank me for writing her back. Ridiculous. Sometimes I feel it’s not worth being on the app. I have canceled my direct lead because it’s costing too much and am not making money rather am losing money. I wish this app had some serious people on it too who were not just price shopping or tire kickers. With the new policy update on refunds. I no longer will be using this app. Clients don’t read the whole quote and message you for services you don’t provide, not realizing it’s costing us money. If they read the whole quote and the profile that would be so much more helpful. Lost $25 on two clients not reading profiles and quotes and messaging for services not being provided. Thumbtack says I don’t qualify for refund and gave me credit only.

   penno678 · 6 Sep 2026

4. 5/5I couldn’t have done it without Thumbtack

   I look at the reviews as I did when I first tested Thumbtack and I read stories like , I wasted time and money on Thumbtack and unless you have 200 reviews and seventy five hires you’ll just be spending money with no return. Those statements couldn’t be more wrong. I could only speak for myself when I first started using Thumbtack I didn’t know how to make the site work for me as well but I didn't give up just like any business you have to invest in advertising and have an angle that works for you. Through the tips they offer and seeing what other people have done in the past you put together a system in place that works for you. I’ve only been with Thumbtack for two years and yes I started with no reviews but I did what they told me I looked up old clients and asked them if they would write a review for me and as long as you did the right thing by that customer they were happy to so I sent them a link. Like I said it’s been two years and so far I have 28 reviews and twice that in hires. Not everyone likes to take the time and writes reviews but some do. I ask all my customers to , and so far it’s been 28 for me my rating is 4.8 out of 28 I’m happy with that. Nothing in this world just happens you have to always shoot for the stars and work hard for it.

   All in One HVAC Guy · 6 Sep 2026

5. 3/5New scheduler leaks names of my Non Thumbtack Clients… last straw

   I started with these guys about ten years ago. They had this cool app where you could get leads pretty cheap (leads not customers) You got a notice that someone was looking for your service and if you wanted to bid it cost a dollar for them to make the connection. They helped me grow my business. But no more, leads have dwindled they are more expensive, I got my first new client in months and I’m embarrassed at what I paid. Then I take time to see what clients are seeing when they try to schedule through the Thumbtack App and there are the full names of MY clients from MY scheduler populating the calendar. What!?!? You've created a security leak out of my scheduling system through your app so now I HAVE to go shut it down while I take time to figure out how to integrate without Thumbtack basically leaking MY contacts. And you’d think that there would be somewhere where I can fix this problem or even like, I don’t know, contact Thumbtack and tell them about the security issue? They don’t want to talk to you if it takes more than 150 characters. Sorry I hired you ten years ago to get me leads, you were good for a while but now you’re just a drain on resources without enough return for the money. I needed leads, but I don’t need your scheduler, I don’t need your payment services, and I don’t need a vendor that inserts itself into my business and then leaks the names of my clients on their app. As soon as I serve MY new client I’ll be shutting down my account.

   Maestro Mitch · 6 Sep 2026

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