Subway®

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 28 Aug 2026

4.8 1204710 ratings · App Store

1. 1/5Worst restaurant app out there

   We’ve used this app twice, and twice it failed. The first time, we sent our order in, got a confirmation, had the money taken from our account, but the restaurant never actually received the order. She couldn’t just make the sandwiches and give them to us because she wouldn’t be able to account for them without the order, but we couldn’t get our money back either because again, the order didn’t go through. She gave us a number for subway to call and cancel the order to start the refund, but there was not one extension associated with that number that had someone answering the phone and all other numbers online lead back to the same place. I had to email and heard back within the next couple of days and had our money returned a few days after that. Just used the app for the second time and changed the location to a store in our current area (about 20 miles from the first location). We put the order in, everything was correct including the store location local to us, and the order confirmation came back with the first location having received the order. I called that store immediately so that they wouldn’t start making the food, and the girl was nice enough to say that she’d put the cancellation in for me, but here we go again waiting 2-3 days for the money to show back up in our account. Don’t waste your time with this app. Not worth the trouble at all. Not even worth the app only deals, since when your order is messed up you have to wait for the refund anyway

   LAXMAMA27 · 30 Aug 2026

2. 1/5Worst Food Ordering App

   This app almost never works correctly. It loads unbearably slowly, if it even manages to load at all. Today, all of my cards kept declining (when I know for a fact they all work just fine), I used them each of them today at other stores and none are maxed out or expired. The app and website both kept saying card expired or declined when I tried to order. But when I just checked my online banking app there’s dozens of transactions from Subway pending for $0??? I truly hope those transactions don’t post and I don’t get drivers showing up with food that I never actually ended up ordering and that I never got confirmation numbers or confirmation emails for! What a joke! After over half an hour of trying and retrying to order our food through both the subway app AND website, I finally gave up and I opted to order food from a totally different restaurant! Unfortunately, now that I see the hoard of pending charges on my cards from Subway, I can’t even reach the subway location via phone that I was trying to order from (it rings and says no voicemail is set up, and I called multiple times and no one answered) and I can’t find a corporate number to call either! If I get charged for all the attempted orders that the app and website were telling me we’re never even placed, I’m going to immediately dispute the charges, file a complaint with subway corporate, and also file a complaint with the BBB. If that doesn’t resolve anything, I’m even willing to file a police report. What a farce. I will never use this app again.

   Ebear18324 · 31 Jul 2026

3. 5/5Excellent food management worst I ever seen.

   I’ve been going to the Subway and White City for probably about 3-4 years now. I have seen some of the hardest working employees there. I would hire them in a matter of seconds. If you want a good sandwich, those employees will make you a good sandwich. They’re polite. They’re responsive and they’re fast. Only problem is whoever the manager is is the worst I’ve seen. I’ve heard her cussing out employees on the telephone when they’ve called to ask for help. Those employees are left one there at a time during a dinner hour which is plain stupid for business. So I don’t know what you’re stupid. The person that owns the store for having them stupid manager first is the manager just stupid but the White City Subway the only reason that it thrives is because of the employees the manager is rude to customers employees. The manager needs to be removed. There’s been some excellent candidates for manager that comes through there. Andrea was there for a long time. I believe she might’ve been the manager. Job we’ve had Ivy who would’ve done a great job as manager 21 year-old person smile on her face roughest day in the world as she was still smiling. But we’re losing her too. She’s going to Medford store the same as Andrea whoever owns the shop or store whatever you wanna call it. You need to unload that manager if you want that thing to fly otherwise it’s gonna be the biggest sink hole in White City.

   Frito The Chip · 30 Aug 2026

4. 1/5CHECK THE LOCATION YOU’RE MAKING AN ORDER

   The app is great, and I love Subway, HOWEVER, this app misses in confirming the location you want to make an order from and you CANNOT cancel on your end, additionally THE WORST PART is STORES DONT KNOW THIS. I keep ordering from different locations and this app fails in prompting what location you want to order from. Other apps put it as the first step, but this one takes your last order location and doesn’t ask you again. I keep placing an order to a wrong location, and because I can’t cancel on my end, I called the stores. 4 out 5 times this has happened, they say “you have to cancel” and I have to insist I can’t do it and they finally figure it out, and I ended up receiving my refund. However this last week, THIS APP FAILURE MADE ME LOSE MONEY. I again, placed the order for the wrong location by accident because I’m usually ordering quickly midwork, and this location has their phone deactivated, I couldn’t cancel on my end and no one to contact to ask for a refund. The location is an hour away from me, reason why I couldn’t go. It’s frustrating because even tho it’s my fault for not checking the location, the app should ask for the location for every order and not take the last as default. Just like other food chain apps do. I wish I could do something about my lost money on an order I was never able to pick up and that I try to contact promptly to cancel before they even started it.

   camilasierragr · 30 Aug 2026

5. 5/5West Columbia Location

   I use the app to order my Subway sandwich. When I arrived, there was only one person at the counter working. He asked me if I had a online order and I said yes. He said I apologize, but I am behind three phone orders and then I have this customer.. I asked him if he had any more coworkers and he kinda nodded to the back and said yes. At that point, the lady came out and she had a very and looked at me and got my phone order and took out the bread and started smashing down the bread. I asked smash down my bread. She looked at me and walked out. She walked out on the coworker. And he was the only one there. He became frustrated and was mad because she had not been helping him all day. Evan was very professional and calm and apologize to everybody in the restaurant. At this point, there was five people waiting for their sandwich and two other people that was waiting for their online order. He was very frustrated, but was able to get my order made. And started on the next one. He was very calm, but you could tell he and said that he has had problems with her all day. I did not get her name, but she was very unprofessional and she walked out on this young man. Which was uncalled for I was not ugly. I just asked her not to smash my bread.

   Disgruntled coworker · 30 Aug 2026

4.1 515551 ratings · Google Play

1. 2/5

   I don't think I have ever opened this app without being forced a new update... and it still doesn't work. glitching, saying I'm in the wrong country, constantly saying that the pizza is out of stock when it isn't. edit: I will add one star each time I open the app without having to update and subtract one each time I have to update to load the app.

   Jessamyn Page · 29 Jul 2026

2. 1/5

   horrible app. coupons never work.

   Talin Tooley · 29 Jul 2026

3. 1/5

   slow and poor experience. the UI is laggy and it's hard to navigate because of it. it's also difficult to tell what stores are participating in a promotion. need a way to enter a promotion and then select a store that is participating.

   Micah Madru · 29 Jul 2026

4. 1/5

   if I could give this thing negative 20 stars I would. app has become progressively worse to use. its just absolutely garbage. selcting coupons a red X Pops up saying the item couldn't be found. going to check out after reopening the app several times just to place the order as I go to pay it says CONTENT CANT BE FOUND. then it glitches and just empties my cart for me. I have to keep remaking the sandwich and maybe after 10-12 times of closing and reopening the app I can finally get the order.

   Carlos Bahena · 29 Jul 2026

5. 1/5

   R gym 90 and then the 6 d will ppm to 90x084u😋 3 😍😋🤭🫢 6 mn6 ees ddddddds😭😭👨‍👨‍👧‍👦👨‍👨‍👦‍👦👨‍👨‍👦‍👦👨‍👨‍👦‍👦👨‍👨‍👦‍👦 and the Silversea Cruises aboard the Nova of a couple large and

   Bonnie “Bonnie” Lee · 29 Jul 2026

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