Subway®

Shown for US

• Free

Last verified 30 Aug 2026

Shown for US

• Free to download

Last verified 28 Aug 2026

Shown for US

4.8 1204710 ratings · App Store

1. 5/5Excellent food management worst I ever seen.

   I’ve been going to the Subway and White City for probably about 3-4 years now. I have seen some of the hardest working employees there. I would hire them in a matter of seconds. If you want a good sandwich, those employees will make you a good sandwich. They’re polite. They’re responsive and they’re fast. Only problem is whoever the manager is is the worst I’ve seen. I’ve heard her cussing out employees on the telephone when they’ve called to ask for help. Those employees are left one there at a time during a dinner hour which is plain stupid for business. So I don’t know what you’re stupid. The person that owns the store for having them stupid manager first is the manager just stupid but the White City Subway the only reason that it thrives is because of the employees the manager is rude to customers employees. The manager needs to be removed. There’s been some excellent candidates for manager that comes through there. Andrea was there for a long time. I believe she might’ve been the manager. Job we’ve had Ivy who would’ve done a great job as manager 21 year-old person smile on her face roughest day in the world as she was still smiling. But we’re losing her too. She’s going to Medford store the same as Andrea whoever owns the shop or store whatever you wanna call it. You need to unload that manager if you want that thing to fly otherwise it’s gonna be the biggest sink hole in White City.

   Frito The Chip · 30 Aug 2026

2. 5/5West Columbia Location

   I use the app to order my Subway sandwich. When I arrived, there was only one person at the counter working. He asked me if I had a online order and I said yes. He said I apologize, but I am behind three phone orders and then I have this customer.. I asked him if he had any more coworkers and he kinda nodded to the back and said yes. At that point, the lady came out and she had a very and looked at me and got my phone order and took out the bread and started smashing down the bread. I asked smash down my bread. She looked at me and walked out. She walked out on the coworker. And he was the only one there. He became frustrated and was mad because she had not been helping him all day. Evan was very professional and calm and apologize to everybody in the restaurant. At this point, there was five people waiting for their sandwich and two other people that was waiting for their online order. He was very frustrated, but was able to get my order made. And started on the next one. He was very calm, but you could tell he and said that he has had problems with her all day. I did not get her name, but she was very unprofessional and she walked out on this young man. Which was uncalled for I was not ugly. I just asked her not to smash my bread.

   Disgruntled coworker · 30 Aug 2026

3. 4/5Better Than Expected

   I got a text from Subway promoting their ‘new’ app. I go to Subway often, so I came here to get it - then I read the reviews and almost didn’t install it. Morbid curiosity and a desire to see ‘how bad it could be’ made me download it and set up an account. There were some glitches setting up the account - my cursor didn’t seem to want to go to the next field on the MasterPass setup, but I eventually succeeded. One star off for that because it wasn’t clear if it was an issue with Subway, MasterPass or Verified by Visa (or the interface between). After that... it worked fine. The user interface wasn’t immediately intuitive until I realized they were sort of replicating the interaction between the customer and the ‘sandwich artist’ going down the line in the store - which probably works well from the perspective of the people receiving the orders and making the sandwiches. And it worked fine for me once I figured out the metaphor. I was able to order my sandwich on the bread I wanted, with the cheese I wanted. I was able to delete the lettuce and add spinach and banana peppers. Placing the order and paying were seamless, something I was concerned about because of the setup clunkiness. When I went to pick up my order it was ready and correct. That pretty much covers what I want from this app. I haven’t tried the favorites function yet or tried ordering from a different Subway. Maybe those will present some challenges; time will tell. But from what I’ve seen so far- I’m quite satisfied.

   The Jaded Optimist · 30 Aug 2026

4. 3/5Utilize the special instructions!!

   I'm giving this three stars simply because I happened to have a good experience. I was able to customize my sandwich the way I wanted it but then again, I didn't order anything fancy it was just a cold cut combo. However they did not have my preferred chips option, they only have five options listed on the app even though subway stores have way more options than that. I went ahead and selected lays original flavor chips even though I intended to get lays salt and vinegar kettle cooked chips. So I just put in the special instructions that I wanted the salt and vinegar chips instead of the original flavored chips and the employee that was there saw that and was able to get my order ready the way I wanted it. When I got to the store to pick it up the employee mentioned how the app should include all the chips options that your specific subway has to choose from. Otherwise you risk losing business because people won't know what options they can choose from and may not like the options that are listed on the app. But aside from that, I had a good experience. My food was ready on time so that was good, I'm not too hard to please. I just suggest anyone using this app to utilize special instructions so that your sandwich or whatever else is a part of your order comes out the way you want it to if the app doesn't list the options you want. We shouldn't have to rely on the special instructions though, I really hope the makers behind the app are listening to our feedback and working to improve it

   Music-Appreciator · 30 Aug 2026

5. 1/5Worst restaurant app out there

   We’ve used this app twice, and twice it failed. The first time, we sent our order in, got a confirmation, had the money taken from our account, but the restaurant never actually received the order. She couldn’t just make the sandwiches and give them to us because she wouldn’t be able to account for them without the order, but we couldn’t get our money back either because again, the order didn’t go through. She gave us a number for subway to call and cancel the order to start the refund, but there was not one extension associated with that number that had someone answering the phone and all other numbers online lead back to the same place. I had to email and heard back within the next couple of days and had our money returned a few days after that. Just used the app for the second time and changed the location to a store in our current area (about 20 miles from the first location). We put the order in, everything was correct including the store location local to us, and the order confirmation came back with the first location having received the order. I called that store immediately so that they wouldn’t start making the food, and the girl was nice enough to say that she’d put the cancellation in for me, but here we go again waiting 2-3 days for the money to show back up in our account. Don’t waste your time with this app. Not worth the trouble at all. Not even worth the app only deals, since when your order is messed up you have to wait for the refund anyway

   LAXMAMA27 · 30 Aug 2026

Shown for US

4.1 515551 ratings · Google Play

1. 2/5

   I don't think I have ever opened this app without being forced a new update... and it still doesn't work. glitching, saying I'm in the wrong country, constantly saying that the pizza is out of stock when it isn't. edit: I will add one star each time I open the app without having to update and subtract one each time I have to update to load the app.

   Jessamyn Page · 29 Jul 2026

2. 1/5

   horrible app. coupons never work.

   Talin Tooley · 29 Jul 2026

3. 1/5

   slow and poor experience. the UI is laggy and it's hard to navigate because of it. it's also difficult to tell what stores are participating in a promotion. need a way to enter a promotion and then select a store that is participating.

   Micah Madru · 29 Jul 2026

4. 1/5

   if I could give this thing negative 20 stars I would. app has become progressively worse to use. its just absolutely garbage. selcting coupons a red X Pops up saying the item couldn't be found. going to check out after reopening the app several times just to place the order as I go to pay it says CONTENT CANT BE FOUND. then it glitches and just empties my cart for me. I have to keep remaking the sandwich and maybe after 10-12 times of closing and reopening the app I can finally get the order.

   Carlos Bahena · 29 Jul 2026

5. 1/5

   R gym 90 and then the 6 d will ppm to 90x084u😋 3 😍😋🤭🫢 6 mn6 ees ddddddds😭😭👨‍👨‍👧‍👦👨‍👨‍👦‍👦👨‍👨‍👦‍👦👨‍👨‍👦‍👦👨‍👨‍👦‍👦 and the Silversea Cruises aboard the Nova of a couple large and

   Bonnie “Bonnie” Lee · 29 Jul 2026

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