State Farm®

Name: State Farm®
Rating: 4.8 (1249331 reviews)
Author: State Farm Mutual Automobile Insurance Company

Manage insurance policies and file claims on the go.

by State Farm Mutual Automobile Insurance Company

iPhone · iPad

Active Last checked 30 Aug 2026

App Store ↗

Quick verdict

What it is: The State Farm app allows users to manage their insurance policies, file and track claims, and request roadside assistance. Users can also view their insurance cards, pay their bills, and access other financial products.
Best for: someone who needs to manage their insurance policies
someone who wants to file a claim
someone who requires roadside assistance
At a glance: Free to download

Categories and search queries

Official categories

Finance
Utilities

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Apple Wallet	Yes	Free	App Store	Store published
Free app	Yes	Free	—	Store published

Screens

App Store

21 store screenshots

Pricing & paywalls

App Store

Free

Last verified 30 Aug 2026

Ratings & reviews

App Store

4.8 1249331 ratings · App Store

5/5Double charged for same vehicle always something
Friend had a no fault accident in my vehicle on way to get air bag recall done I can’t drive 2 cars at one time . They back dated policy and it through just that one vehicle into a lapse when all three of my vehicles were on one policy just the one that had been wrecked lapsed .Then they completed my claim it was a total loss I had only liability so I wasn’t getting anything from State Farm . I sent pdf files of police report and pics of the vehicle wrecked .Everything they asked for. They had my full permission to talk to my friend the one driving when accident happened . They spoke with him numerous times . I know of at least four deportation times they spoke with him about accideThen after I raise sand about the lapse and show that my bill was paid on time they changed status of claim. like I said I wasn’t getting anything from them anyways . They said I wasn’t cooperating with there investigation all kinds of other lies . I work second shift 7 pm - 5:30 A . They are closed when I am getting ready for work and when I get off I told them it’s kinda hard to reach me but the nerve then the vehicle that was false lapsed they freaking charged me again for months of May , June , and July when I had already paid it . This took place in August .! Everything they send me has a different date on it ! My policy clearly states that my billing cycle ends on 21 st of the month so why do they try to cancel my policy as early as the 17 th of the month every month !!! Ugh !!! Beware !! I can prove every word .I have screen shot to back every word I have stated above !.

teigh b · 30 Aug 2026
5/5Please Add To The App, That The Customer Can Type In The Amount To Pay
We need you to add to the app, the choice for the customer to type in the correct payment amount that is due for when State Farm has the WRONG PAYMENT in the spot where it shows what you pay per month, because you can’t make a payment for the month when that amount due that is showing in the app, is actually the wrong amount due, then the app makes you late on paying your insurance because there’s no option for the customer to type in the correct monthly payment that you need to pay! That’s about the only thing I don’t like about my State Farm app, they’ve done this to me these last 5 months and we’ve only been with them for 6 months, I keep having to call State Farm and give the bank card info over the phone so I can make our payment each month, it’s been such a very bad experience and it’s no peace of mind when you cannot open the app and type in the correct amount that is due when each month for 5 months they’ve always had a higher amount due per month for our insurance! Why would we wanna pay a higher amount? I’m about ready to delete this app if it’s not fixed soon! Thank you for your time!

Cwr1091 · 30 Aug 2026
4/5Road side assistance and claim frequency?????
I have used my roadside assistance part of my auto insurance twice in the eight months that We have been insured through State Farm. The first time the battery had worn down and just wouldn’t start. It wanted to turn over but it was to much of a pull on the battery. So we called to have someone come and jump start it. A little bit over a week my husband accidentally left the parking lights on over night and we had to have it jump started after all this is what I have in my insurance policy isn’t it and I do play for it every month in time, through an ACH withdrawal, I mean I am not late. And you consider twice in over eight years claim frequency and if I don’t give my insurance agent permission to take it off my policy your are going to cancel my coverage but you don’t say when this is going to happen. Isn’t your slogan something like, like a good neighbor State Farm is there. Serious you are there but if you use your road service more than once and call it claim frequency. That doesn’t sound like a good neighbor to me. Rather to my husband and that sound like a bunch of people greedy cheap people who have no concern for their insureds safety and well-being. All they want to do is take all the money they can from you and give you little or no coverage. Mark and Lee Ann Bush, Swansea, Illinois. I

Disgruntled Inireds · 30 Aug 2026
1/5One star
I hate State Farm and will cancel as soon as my ordeal is over. We have been living in our unfinished home since August of 2024 after they refused to extend our stay at the rental which was overpriced and used up all our loss money for housing. State Farm has refused to pay to finish our shell of a house after they bungled our coverage for contents and mixed it up with the money on the policy to fix our home which a tree fell on and caused over $400,000 and we had an upgrade for $71,000 which they said we didn’t have but I had the policy to prove it. So here we are after having had to hire a lawyer and a public adjuster to try and obtain the justice we deserve after continuing to pay our insurance month after month. While State Farm head honchos make millions in salary a year. In our opinion State Farm will always be a trash company who rips the consumers off. Just talked to someone whose house burned down over four years ago and was treated exceptionally by their insurance and everything went smoothly. No hesitation to give him the exact money his home was worth didn’t try to gyp him out of what he needed to put everything right again and even applauded him building a bigger better home with the money. State Farm turns my stomach and I absolutely tell everyone what they have done. Their slogan does not match their actions, if they were there like a good neighbor we would be whole again and not living in the only room we can be in which is our tiny living room. State Farm is a liar in every sense of the word.

cherokeepurple · 30 Aug 2026
3/5Flawed Criteria & Sensors
This app has several very aggravating flaws. 1) unsafe acceleration - it seems that the app interprets transmission downshifting to be excessive or unsafe driving. Automobile manufacturers have gone to transmissions with more gears than in the past. By having closer gear ratios they have been able to increase mpg despite the smaller 4 & 6 cylinder engines. It is exasperating to be dinged for acceleration when, in reality, the actual is acceleration is pathetic! If you are driving a high powered vehicle where extreme acceleration or squealing the tires was possible this might make sense. In many of today’s vehicle rapid acceleration is not even possible! 2) unsafe braking - the app is structured based on the assumption that applying brakes even slightly more than normal is caused by following other vehicles too close. Once again it is very disturbing to stop for a yellow traffic light rather than drive through the light as most drivers do then be dinged for excess braking! 3) unsafe cornering - the app also deems fairly normal cornering to be unsafe and dings you for that! State Farm needs to update this app to address these issues or risk people dropping the app because of its flawed programming logic. Are these devices calibrated this ensuring consistency?

xyzdtk · 30 Aug 2026

Privacy & accessibility

App Store

Privacy

Data Linked to You — Analytics — Contact Info — Name Developer declared
Data Linked to You — Analytics — Contact Info — Phone Number Developer declared
Data Linked to You — Analytics — Diagnostics — Crash Data Developer declared
Data Linked to You — Analytics — Diagnostics — Performance Data Developer declared
Data Linked to You — Analytics — Health & Fitness — Fitness Developer declared
Data Linked to You — Analytics — Identifiers — User ID Developer declared
Data Linked to You — Analytics — Location — Coarse Location Developer declared
Data Linked to You — Analytics — Location — Precise Location Developer declared
Data Linked to You — Analytics — Usage Data — Other Usage Data Developer declared
Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Contact Info — Name Developer declared
Data Linked to You — App Functionality — Contact Info — Other User Contact Info Developer declared
Data Linked to You — App Functionality — Contact Info — Phone Number Developer declared
Data Linked to You — App Functionality — Contact Info — Physical Address Developer declared
Data Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
Data Linked to You — App Functionality — Diagnostics — Performance Data Developer declared
Data Linked to You — App Functionality — Financial Info — Credit Info Developer declared
Data Linked to You — App Functionality — Financial Info — Other Financial Info Developer declared
Data Linked to You — App Functionality — Financial Info — Payment Info Developer declared
Data Linked to You — App Functionality — Health & Fitness — Fitness Developer declared
Data Linked to You — App Functionality — Identifiers — Device ID Developer declared
Data Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Linked to You — App Functionality — Location — Coarse Location Developer declared
Data Linked to You — App Functionality — Location — Precise Location Developer declared
Data Linked to You — App Functionality — Other Data — Other Data Types Developer declared
Data Linked to You — App Functionality — Usage Data — Other Usage Data Developer declared
Data Linked to You — App Functionality — User Content — Other User Content Developer declared
Data Linked to You — App Functionality — User Content — Photos or Videos Developer declared
Data Linked to You — Product Personalization — Contact Info — Email Address Developer declared
Data Linked to You — Product Personalization — Contact Info — Name Developer declared
Data Linked to You — Product Personalization — Contact Info — Phone Number Developer declared
Data Linked to You — Product Personalization — Contact Info — Physical Address Developer declared
Data Linked to You — Product Personalization — Financial Info — Payment Info Developer declared
Data Linked to You — Product Personalization — Identifiers — User ID Developer declared
Data Linked to You — Product Personalization — Location — Coarse Location Developer declared
Data Linked to You — Product Personalization — Location — Precise Location Developer declared
Data Linked to You — Product Personalization — Other Data — Other Data Types Developer declared
Data Linked to You — Product Personalization — Usage Data — Other Usage Data Developer declared
Data Linked to You — Contact Info Developer declared
Data Linked to You — Diagnostics Developer declared
Data Linked to You — Financial Info Developer declared
Data Linked to You — Health & Fitness Developer declared
Data Linked to You — Identifiers Developer declared
Data Linked to You — Location Developer declared
Data Linked to You — Other Data Developer declared
Data Linked to You — Usage Data Developer declared
Data Linked to You — User Content Developer declared
Data Not Linked to You — Analytics — Diagnostics — Other Diagnostic Data Developer declared
Data Not Linked to You — Analytics — Usage Data — Product Interaction Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Other Diagnostic Data Developer declared
Data Not Linked to You — App Functionality — Usage Data — Product Interaction Developer declared
Data Not Linked to You — App Functionality — User Content — Customer Support Developer declared
Data Not Linked to You — Diagnostics Developer declared
Data Not Linked to You — Usage Data Developer declared
Data Not Linked to You — User Content Developer declared

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Accessibility

Dark Interface — SUPPORTED Store published
Differentiate Without Color Alone — SUPPORTED Store published
Larger Text — SUPPORTED Store published
Sufficient Contrast — SUPPORTED Store published
Voice Control — SUPPORTED Store published
VoiceOver — SUPPORTED Store published

Versions

App Store

10.146.0
What's new in 10.146? • Quickly access documents from the new option on your policy details page. • Feature enhancements and bug fixes to keep the app running at its best.
10.147.0
What's new in 10.147? • Now you can reset your password without leaving the app. • We added information to clarify which policy changes you can make in the app. • We made some enhancements and implemented bug fixes to keep the app running at its best.
10.148.0
What's New in 10.148? • More feature enhancements and bug fixes to keep the app running at its best.
10.148.1
What's New in 10.148? • More feature enhancements and bug fixes to keep the app running at its best.
10.149.0
What's New in 10.149? • If another person files an auto claim for an accident involving a vehicle on your policy, we’ll notify you and ask for more details. • If you file a claim for your home, you’ll see additional guidance to help you determine the damage severity. • Life changes quickly. Remember to review the drivers listed on your policy to make sure that info is up to date. • For our auto customers, if another person files a claim for an accident involving a vehicle on your policy, we will notify you and request additional information. • If filing a claim for your home, you will now see additional guidance to help you determine the severity of your damage. • Life changes quickly, remember to review the drivers listed on your policy to make sure it's up to date.
10.150.0
What's new in 10.150.0? • New to the app? Great! We made it easier to set up your account and understand all we have to offer. • You can now add accident photos to your auto claim before you submit it; you can use your device to take new photos or upload existing photos. • Soon you’ll be able to turn on the Accident Assistance feature even if you aren’t enrolled in our Drive Safe & Save® program.
10.150.1
What's new in 10.150? • New to the app? Great! We made it easier to set up your account and understand all we have to offer. • You can now add accident photos to your auto claim before you submit it; you can use your device to take new photos or upload existing photos. • Soon you’ll be able to turn on the Accident Assistance feature even if you aren’t enrolled in our Drive Safe & Save® program.
10.151.0
What's new in 10.151.0? • Continued to bring more clarity and efficiencies to your auto claim experience. • We've made it easier to locate your personal information in the Profile menu. • You can now edit your login verification email and mobile number from Security settings. • Watch for an enhanced payment experience coming your way soon!
10.152.0
What's new in 10.152.0? • We’re working on the ability to send you real-time updates on your roadside assistance requests. • It’s easier to find available options when getting a quote for a potential change to your auto policy. • Watch for a better payment experience coming your way soon!
10.153.0
What's new in 10.153.0? • Not on AutoPay yet? Now you can add a payment reminder to your calendar to take the pressure off remembering. This option is on the bill details screen. • On the insurance card screen, you can find information, tips and reminders to make sure you’re covered when buying a new car. • We added more clarity and efficiencies to the auto claim experience. • An improved payment experience is coming soon.
10.154.0
What's new in 10.154.0? • Quickly see the last time you paid your bill, you can now find the last paid information on Overview and Insurance landing. • We added more clarity and efficiencies to the auto claim experience and have made it easier to locate in-progress claims.
10.154.1
What's new in 10.154? • Quickly see the last time you paid your bill, you can now find the last paid information on Overview and Insurance landing. • We added more clarity and efficiencies to the auto claim experience and have made it easier to locate in-progress claims.
10.156.0
What's new in 10.156.0? • Enhanced our ability to respond in your time of need using crash detection, part of the peace of mind you get enabling the Accident Assistance feature. • Provided more ways to access your auto policy and make a change if needed. • Added more clarity and efficiencies to the auto claim experience. • Corrected a couple issues in the payment flow, update now to ensure you can continue using all the payment features the app offers - we apologize for the short interruption!
10.157.0
What's new in 10.157.0? • You can now get live activity updates regarding your roadside assistance request. Get instant visibility into the status of your request without opening the app. • Made it easier to find the drivers on your policy when viewing your policy details screen as well as a quick option to make a change (not available in all states yet). • More feature enhancements and bug fixes to keep the app running at its best.
10.158.0
What's new in 10.158.0? • New here? Welcome! We've made it easier to complete verification and get your account up and running. • When selecting a repair shop for your glass claim, we've made it easier to know what to do if you can't find the shop you want. • More information and clarification in the Drive Safe & Save® experience to ensure you know what to expect and what to do next.
10.158.1
What's new in 10.158? • New here? Welcome! We've made it easier to complete verification and get your account up and running. • When selecting a repair shop for your glass claim, we've made it easier to know what to do if you can't find the shop you want. • More information and clarification in the Drive Safe & Save® experience to ensure you know what to expect and what to do next.
10.159.0
What's new in 10.159.0 • Accident Assistance is now available to all eligible auto policyholders, regardless of Drive Safe & Save® participation. Get real-time accident detection and rapid response at no additional charge. • If your claim is impacted by a large weather event, you'll now see a notification on your claim status screen so you know what to expect. • Drive Safe & Save® participants can now filter their trips by event type, like hard braking or speeding, for a more detailed look at driving behavior. • More feature enhancements and bug fixes to keep the app running at its best.
10.159.1
What's new in 10.159? • Accident Assistance is now available to all eligible auto policyholders, regardless of Drive Safe & Save® participation. Get real-time accident detection and rapid response at no additional charge. • If your claim is impacted by a large weather event, you'll now see a notification on your claim status screen so you know what to expect. • Drive Safe & Save® participants can now filter their trips by event type, like hard braking or speeding, for a more detailed look at driving behavior. • More feature enhancements and bug fixes to keep the app running at its best.
10.160.0
What's new in 10.160.0? • We've made it easier to find your declarations pages and other important policy documents within the Document Center. • More feature enhancements and bug fixes to keep the app running at its best.
10.160.1
What's new in 10.160? • We've made it easier to find your declarations pages and other important policy documents within the Document Center. • More feature enhancements and bug fixes to keep the app running at its best.
10.161.0
What's new in 10.161.0? • Roadside Assistance is now easier to use, with clearer information to help you choose the right support. • Your claim status now provides more specific updates while your claim is being reviewed. • Drive Safe & Save® trip maps have been updated with a cleaner, more modern look. • More feature enhancements and bug fixes to keep the app running at its best.
10.161.1
What's new in 10.161? • Roadside Assistance is now easier to use, with clearer information to help you choose the right support. • Your claim status now provides more specific updates while your claim is being reviewed. • Drive Safe & Save® trip maps have been updated with a cleaner, more modern look. • More feature enhancements and bug fixes to keep the app running at its best.
10.162.0
What's new in 10.162.0? • Property claims can now be filed entirely within the app. • Started an auto policy change but didn't finish? You'll see a card on the Overview screen to pick up where you left off (not yet available in all states). • Drive Safe & Save® beacon setup is simplified, with fewer screens and helpful tips available on demand. • More feature enhancements and bug fixes to keep the app running at its best.
10.163.0
What's new in 10.163? • Drive Safe & Save® participants can see whether their safe driving is improving over time with streaks and trends. • Try the Accident Assistance demo to see how it works. • Get a seamless digital life insurance quote experience with more options. • Track Roadside Assistance requests with real-time arrival and status updates. • More feature enhancements and bug fixes to keep the app running at its best.
10.164.0 · 9 Jul 2026
What’s new in 10.164? • Ohio auto policy customers can now make coverage changes to eligible policies in the app. • Drive Safe and Save® customers can now see a Most Recent Trip card to help identify if they may no longer be recording trips. • Eligible Toyota drivers can now give in-app consent to share vehicle telematics data to help support claim handling. • More feature enhancements and bug fixes to keep the app running at its best.
10.165.0 · 30 Jul 2026
What's new in 10.165? • Sign in faster and safer with passkeys — use Face ID, fingerprint or your device PIN. • Change your AutoPay payment method right in the app. • Drive Safe & Save® customers: It’s easier to find specific trips with improved trip filtering. • Interested in Drive Safe & Save? A quick walkthrough shows how it works before you enroll. • More enhancements and bug fixes to keep the app running at its best.
10.166.0 · 19 Aug 2026
What's new in 10.166? • Drive Safe & Save® trip filtering: a new "No events" filter to spotlight your clean trips. • See your claim's progress at a glance, right on the claim overview screen. • Filing as a claimant? Get guided to your next steps and claim actions in the app. • Interested in Drive Safe & Save®? A quick walkthrough shows how it works before you enroll. • More enhancements and bug fixes to keep the app running at its best.

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Alternatives

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Northwestern Mutual — Same category + similar ratings
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Nationwide Mobile — Same category + similar ratings

Availability by market

Data quality & evidence

Page completeness: Independent summary published
Last verified: 30 Aug 2026
Sources: App Store

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    },
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      "url": "https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/ed/1f/92/ed1f9215-4a1a-74de-b504-5425e0bc33af/iOS_iPad_Roadside_Assistance_08_noalpha.png/1600x1600bb.jpg",
      "store": "apple",
      "platform": "ipad",
      "alt": "State Farm® ipad screenshot 12"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/a5/09/02/a50902be-70b9-0867-17f5-6123bd411098/iOS_iPad_DSS_07_noalpha.png/360x480bb.jpg",
      "store": "apple",
      "platform": "ipad",
      "alt": "State Farm® ipad screenshot 13"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/ed/1f/92/ed1f9215-4a1a-74de-b504-5425e0bc33af/iOS_iPad_Roadside_Assistance_08_noalpha.png/360x480bb.jpg",
      "store": "apple",
      "platform": "ipad",
      "alt": "State Farm® ipad screenshot 14"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/82/3a/90/823a908c-0de9-88af-83f4-2d8e32c9b5fa/iOS_iPhone_Welcom_to_State_Farm_2_noalpha.png/1320x1600bb.jpg",
      "store": "apple",
      "platform": "iphone",
      "alt": "State Farm® iphone screenshot 15"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/35/a3/ac/35a3ac13-d65e-e0a5-2637-71589ebe7ff9/iOS_iPhone_Insurance_Cards_3.jpg/1320x1600bb.jpg",
      "store": "apple",
      "platform": "iphone",
      "alt": "State Farm® iphone screenshot 16"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/29/f1/0a/29f10a6a-fe7d-610c-c922-e840e3fe4410/iOS_iPhone_Policy_Management_4.jpg/1320x1600bb.jpg",
      "store": "apple",
      "platform": "iphone",
      "alt": "State Farm® iphone screenshot 17"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/54/2f/4a/542f4aa6-a9f8-e0fa-923c-56cf50e419b2/iOS_iPhone_Account_Preferences_5_noalpha.png/1320x1600bb.jpg",
      "store": "apple",
      "platform": "iphone",
      "alt": "State Farm® iphone screenshot 18"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/d9/df/6a/d9df6a6a-bb3e-72af-ffac-7ba5f6b9f3eb/iOS_iPhone_Claim_Management_6_noalpha.png/1320x1600bb.jpg",
      "store": "apple",
      "platform": "iphone",
      "alt": "State Farm® iphone screenshot 19"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/a3/e0/dc/a3e0dc83-fcae-514b-ca4e-aa7943d4be4c/iOS_iPhone_DSS_7_noalpha.png/1320x1600bb.jpg",
      "store": "apple",
      "platform": "iphone",
      "alt": "State Farm® iphone screenshot 20"
    },
    {
      "url": "https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/90/9c/2d/909c2df5-b11f-8421-6dbe-9cc8317dae22/iOS_iPhone_Roadside_Assistance_8_noalpha.png/1320x1600bb.jpg",
      "store": "apple",
      "platform": "iphone",
      "alt": "State Farm® iphone screenshot 21"
    }
  ],
  "ratings": [
    {
      "store": "apple",
      "average": 4.8,
      "count": 1249331,
      "market": "us",
      "observed_at": "2026-08-30",
      "reviews": [
        {
          "rating": 5,
          "title": "Double charged for same vehicle always something",
          "body": "Friend had a no fault accident in my vehicle on way to get air bag recall done I can’t drive 2 cars at one time . They back dated policy and it through just that one vehicle into a lapse when all three of my vehicles were on one policy just the one that had been wrecked lapsed .Then they completed my claim it was a total loss I had only liability so I wasn’t getting anything from State Farm . I sent pdf files of police report and pics of the vehicle wrecked .Everything they asked for. They had my full permission to talk to my friend the one driving when accident happened . They spoke with him numerous times . I know of at least four deportation times they spoke with him about accideThen after I raise sand about the lapse and show that my bill was paid on time they changed status of claim. like I said I wasn’t getting anything from them anyways . They said I wasn’t cooperating with there investigation all kinds of other lies . I work second shift 7 pm - 5:30 A . They are closed when I am getting ready for work and when I get off I told them it’s kinda hard to reach me but the nerve then the vehicle that was false lapsed they freaking charged me again for months of May , June , and July when I had already paid it . This took place in August .! Everything they send me has a different date on it ! My policy clearly states that my billing cycle ends on 21 st of the month so why do they try to cancel my policy as early as the 17 th of the month every month !!! Ugh !!! Beware !! I can prove every word .I have screen shot to back every word I have stated above !.",
          "author": "teigh b",
          "date": "30 Aug 2026"
        },
        {
          "rating": 5,
          "title": "Please Add To The App, That The Customer Can Type In The Amount To Pay",
          "body": "We need you to add to the app, the choice for the customer to type in the correct payment amount that is due for when State Farm has the WRONG PAYMENT in the spot where it shows what you pay per month, because you can’t make a payment for the month when that amount due that is showing in the app, is actually the wrong amount due, then the app makes you late on paying your insurance because there’s no option for the customer to type in the correct monthly payment that you need to pay! That’s about the only thing I don’t like about my State Farm app, they’ve done this to me these last 5 months and we’ve only been with them for 6 months, I keep having to call State Farm and give the bank card info over the phone so I can make our payment each month, it’s been such a very bad experience and it’s no peace of mind when you cannot open the app and type in the correct amount that is due when each month for 5 months they’ve always had a higher amount due per month for our insurance! Why would we wanna pay a higher amount? I’m about ready to delete this app if it’s not fixed soon! Thank you for your time!",
          "author": "Cwr1091",
          "date": "30 Aug 2026"
        },
        {
          "rating": 4,
          "title": "Road side assistance and claim frequency?????",
          "body": "I have used my roadside assistance part of my auto insurance twice in the eight months that We have been insured through State Farm. The first time the battery had worn down and just wouldn’t start. It wanted to turn over but it was to much of a pull on the battery. So we called to have someone come and jump start it. A little bit over a week my husband accidentally left the parking lights on over night and we had to have it jump started after all this is what I have in my insurance policy isn’t it and I do play for it every month in time, through an ACH withdrawal, I mean I am not late. And you consider twice in over eight years claim frequency and if I don’t give my insurance agent permission to take it off my policy your are going to cancel my coverage but you don’t say when this is going to happen. Isn’t your slogan something like, like a good neighbor State Farm is there. Serious you are there but if you use your road service more than once and call it claim frequency. That doesn’t sound like a good neighbor to me. Rather to my husband and that sound like a bunch of people greedy cheap people who have no concern for their insureds safety and well-being. All they want to do is take all the money they can from you and give you little or no coverage. Mark and Lee Ann Bush, Swansea, Illinois. I",
          "author": "Disgruntled Inireds",
          "date": "30 Aug 2026"
        },
        {
          "rating": 1,
          "title": "One star",
          "body": "I hate State Farm and will cancel as soon as my ordeal is over. We have been living in our unfinished home since August of 2024 after they refused to extend our stay at the rental which was overpriced and used up all our loss money for housing. State Farm has refused to pay to finish our shell of a house after they bungled our coverage for contents and mixed it up with the money on the policy to fix our home which a tree fell on and caused over $400,000 and we had an upgrade for $71,000 which they said we didn’t have but I had the policy to prove it. So here we are after having had to hire a lawyer and a public adjuster to try and obtain the justice we deserve after continuing to pay our insurance month after month. While State Farm head honchos make millions in salary a year. In our opinion State Farm will always be a trash company who rips the consumers off. Just talked to someone whose house burned down over four years ago and was treated exceptionally by their insurance and everything went smoothly. No hesitation to give him the exact money his home was worth didn’t try to gyp him out of what he needed to put everything right again and even applauded him building a bigger better home with the money. State Farm turns my stomach and I absolutely tell everyone what they have done. Their slogan does not match their actions, if they were there like a good neighbor we would be whole again and not living in the only room we can be in which is our tiny living room. State Farm is a liar in every sense of the word.",
          "author": "cherokeepurple",
          "date": "30 Aug 2026"
        },
        {
          "rating": 3,
          "title": "Flawed Criteria & Sensors",
          "body": "This app has several very aggravating flaws. 1) unsafe acceleration - it seems that the app interprets transmission downshifting to be excessive or unsafe driving. Automobile manufacturers have gone to transmissions with more gears than in the past. By having closer gear ratios they have been able to increase mpg despite the smaller 4 & 6 cylinder engines. It is exasperating to be dinged for acceleration when, in reality, the actual is acceleration is pathetic! If you are driving a high powered vehicle where extreme acceleration or squealing the tires was possible this might make sense. In many of today’s vehicle rapid acceleration is not even possible! 2) unsafe braking - the app is structured based on the assumption that applying brakes even slightly more than normal is caused by following other vehicles too close. Once again it is very disturbing to stop for a yellow traffic light rather than drive through the light as most drivers do then be dinged for excess braking! 3) unsafe cornering - the app also deems fairly normal cornering to be unsafe and dings you for that! State Farm needs to update this app to address these issues or risk people dropping the app because of its flawed programming logic. Are these devices calibrated this ensuring consistency?",
          "author": "xyzdtk",
          "date": "30 Aug 2026"
        }
      ]
    }
  ],
  "privacy": [
    {
      "store": "apple",
      "declarations": [
        {
          "title": "Data Linked to You",
          "detail": "Analytics — Contact Info — Name",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Analytics — Contact Info — Phone Number",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Analytics — Diagnostics — Crash Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Analytics — Diagnostics — Performance Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Analytics — Health & Fitness — Fitness",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Analytics — Identifiers — User ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Analytics — Location — Coarse Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Analytics — Location — Precise Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Analytics — Usage Data — Other Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Contact Info — Email Address",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Contact Info — Name",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Contact Info — Other User Contact Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Contact Info — Phone Number",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Contact Info — Physical Address",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Diagnostics — Crash Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Diagnostics — Performance Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Financial Info — Credit Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Financial Info — Other Financial Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Financial Info — Payment Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Health & Fitness — Fitness",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Identifiers — Device ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Identifiers — User ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Location — Coarse Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Location — Precise Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Other Data — Other Data Types",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Usage Data — Other Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — User Content — Other User Content",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — User Content — Photos or Videos",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Contact Info — Email Address",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Contact Info — Name",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Contact Info — Phone Number",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Contact Info — Physical Address",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Financial Info — Payment Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Identifiers — User ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Location — Coarse Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Location — Precise Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Other Data — Other Data Types",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Usage Data — Other Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Contact Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Diagnostics",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Financial Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Health & Fitness",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Identifiers",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Other Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "User Content",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Analytics — Diagnostics — Other Diagnostic Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Analytics — Usage Data — Product Interaction",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — Diagnostics — Other Diagnostic Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — Usage Data — Product Interaction",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — User Content — Customer Support",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Diagnostics",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "User Content",
          "source": "Developer declared"
        }
      ],
      "accessibility": [
        {
          "title": "Dark Interface",
          "detail": "SUPPORTED",
          "source": "Store published"
        },
        {
          "title": "Differentiate Without Color Alone",
          "detail": "SUPPORTED",
          "source": "Store published"
        },
        {
          "title": "Larger Text",
          "detail": "SUPPORTED",
          "source": "Store published"
        },
        {
          "title": "Sufficient Contrast",
          "detail": "SUPPORTED",
          "source": "Store published"
        },
        {
          "title": "Voice Control",
          "detail": "SUPPORTED",
          "source": "Store published"
        },
        {
          "title": "VoiceOver",
          "detail": "SUPPORTED",
          "source": "Store published"
        }
      ]
    }
  ],
  "changes": [
    {
      "store": "apple",
      "version": "10.146.0",
      "released_at": null,
      "notes": "What's new in 10.146? • Quickly access documents from the new option on your policy details page. • Feature enhancements and bug fixes to keep the app running at its best."
    },
    {
      "store": "apple",
      "version": "10.147.0",
      "released_at": null,
      "notes": "What's new in 10.147? • Now you can reset your password without leaving the app. • We added information to clarify which policy changes you can make in the app. • We made some enhancements and implemented bug fixes to keep the app running at its best."
    },
    {
      "store": "apple",
      "version": "10.148.0",
      "released_at": null,
      "notes": "What's New in 10.148? • More feature enhancements and bug fixes to keep the app running at its best."
    },
    {
      "store": "apple",
      "version": "10.148.1",
      "released_at": null,
      "notes": "What's New in 10.148? • More feature enhancements and bug fixes to keep the app running at its best."
    },
    {
      "store": "apple",
      "version": "10.149.0",
      "released_at": null,
      "notes": "What's New in 10.149? • If another person files an auto claim for an accident involving a vehicle on your policy, we’ll notify you and ask for more details. • If you file a claim for your home, you’ll see additional guidance to help you determine the damage severity. • Life changes quickly. Remember to review the drivers listed on your policy to make sure that info is up to date. • For our auto customers, if another person files a claim for an accident involving a vehicle on your policy, we will notify you and request additional information. • If filing a claim for your home, you will now see additional guidance to help you determine the severity of your damage. • Life changes quickly, remember to review the drivers listed on your policy to make sure it's up to date."
    },
    {
      "store": "apple",
      "version": "10.150.0",
      "released_at": null,
      "notes": "What's new in 10.150.0? • New to the app? Great! We made it easier to set up your account and understand all we have to offer. • You can now add accident photos to your auto claim before you submit it; you can use your device to take new photos or upload existing photos. • Soon you’ll be able to turn on the Accident Assistance feature even if you aren’t enrolled in our Drive Safe & Save® program."
    },
    {
      "store": "apple",
      "version": "10.150.1",
      "released_at": null,
      "notes": "What's new in 10.150? • New to the app? Great! We made it easier to set up your account and understand all we have to offer. • You can now add accident photos to your auto claim before you submit it; you can use your device to take new photos or upload existing photos. • Soon you’ll be able to turn on the Accident Assistance feature even if you aren’t enrolled in our Drive Safe & Save® program."
    },
    {
      "store": "apple",
      "version": "10.151.0",
      "released_at": null,
      "notes": "What's new in 10.151.0? • Continued to bring more clarity and efficiencies to your auto claim experience. • We've made it easier to locate your personal information in the Profile menu. • You can now edit your login verification email and mobile number from Security settings. • Watch for an enhanced payment experience coming your way soon!"
    },
    {
      "store": "apple",
      "version": "10.152.0",
      "released_at": null,
      "notes": "What's new in 10.152.0? • We’re working on the ability to send you real-time updates on your roadside assistance requests. • It’s easier to find available options when getting a quote for a potential change to your auto policy. • Watch for a better payment experience coming your way soon!"
    },
    {
      "store": "apple",
      "version": "10.153.0",
      "released_at": null,
      "notes": "What's new in 10.153.0? • Not on AutoPay yet? Now you can add a payment reminder to your calendar to take the pressure off remembering. This option is on the bill details screen. • On the insurance card screen, you can find information, tips and reminders to make sure you’re covered when buying a new car. • We added more clarity and efficiencies to the auto claim experience. • An improved payment experience is coming soon."
    },
    {
      "store": "apple",
      "version": "10.154.0",
      "released_at": null,
      "notes": "What's new in 10.154.0? • Quickly see the last time you paid your bill, you can now find the last paid information on Overview and Insurance landing. • We added more clarity and efficiencies to the auto claim experience and have made it easier to locate in-progress claims."
    },
    {
      "store": "apple",
      "version": "10.154.1",
      "released_at": null,
      "notes": "What's new in 10.154? • Quickly see the last time you paid your bill, you can now find the last paid information on Overview and Insurance landing. • We added more clarity and efficiencies to the auto claim experience and have made it easier to locate in-progress claims."
    },
    {
      "store": "apple",
      "version": "10.156.0",
      "released_at": null,
      "notes": "What's new in 10.156.0? • Enhanced our ability to respond in your time of need using crash detection, part of the peace of mind you get enabling the Accident Assistance feature. • Provided more ways to access your auto policy and make a change if needed. • Added more clarity and efficiencies to the auto claim experience. • Corrected a couple issues in the payment flow, update now to ensure you can continue using all the payment features the app offers - we apologize for the short interruption!"
    },
    {
      "store": "apple",
      "version": "10.157.0",
      "released_at": null,
      "notes": "What's new in 10.157.0? • You can now get live activity updates regarding your roadside assistance request. Get instant visibility into the status of your request without opening the app. • Made it easier to find the drivers on your policy when viewing your policy details screen as well as a quick option to make a change (not available in all states yet). • More feature enhancements and bug fixes to keep the app running at its best."
    },
    {
      "store": "apple",
      "version": "10.158.0",
      "released_at": null,
      "notes": "What's new in 10.158.0? • New here? Welcome! We've made it easier to complete verification and get your account up and running. • When selecting a repair shop for your glass claim, we've made it easier to know what to do if you can't find the shop you want. • More information and clarification in the Drive Safe & Save® experience to ensure you know what to expect and what to do next."
    },
    {
      "store": "apple",
      "version": "10.158.1",
      "released_at": null,
      "notes": "What's new in 10.158? • New here? Welcome! We've made it easier to complete verification and get your account up and running. • When selecting a repair shop for your glass claim, we've made it easier to know what to do if you can't find the shop you want. • More information and clarification in the Drive Safe & Save® experience to ensure you know what to expect and what to do next."
    },
    {
      "store": "apple",
      "version": "10.159.0",
      "released_at": null,
      "notes": "What's new in 10.159.0 • Accident Assistance is now available to all eligible auto policyholders, regardless of Drive Safe & Save® participation. Get real-time accident detection and rapid response at no additional charge. • If your claim is impacted by a large weather event, you'll now see a notification on your claim status screen so you know what to expect. • Drive Safe & Save® participants can now filter their trips by event type, like hard braking or speeding, for a more detailed look at driving behavior. • More feature enhancements and bug fixes to keep the app running at its best."
    },
    {
      "store": "apple",
      "version": "10.159.1",
      "released_at": null,
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