Smart Home Manager

• Free

Last verified 30 Aug 2026

4.8 473272 ratings · App Store

1. 5/5Very Surprised… in a good way.

   I guess after years and years of terrible service from other companies, I never really expect much in the way of customer service or features and benefits. Usually just a high cost hassle. However, I have to say that this app is incredible. I’m genuinely impressed and the team that designed this should be proud of their work. There are so many useful tools included, most of which in the past with other companies, I had to use multiple websites or various other methods which could be annoyingly cumbersome. This app has everything I need in one place. The layout is super easy to understand and is visually appealing. It would probably be very beneficial to customers who aren’t too tech savvy. I’m kind of a technical guy and like to tinker with things, but you don’t have to be to be able to use this app easily. The service has been great so far as well. I hope this helps you and have a wonderful day!

   davidmatthewc · 30 Aug 2026

2. 3/5Tech company with a not so great app

   I could say SO much about AT&T (like how about all that stolen customer data we all just found about!) but I’ll try to keep these comments to just the app. For a while there was an annoying pop-up in the app for setting your shortcuts but someone came to their senses and stopped that. Also, I’ve repeatedly tried to update the Location field in the app which says my Gateway is in the attic, which is wrong, but it always reverts back to that and doesn’t retain what I set it to. Like many others have recently mentioned, I went through about two weeks with the app saying my network was offline when it really wasn’t. I ultimately ended up on the phone with customer service and after checking/doing all the things that I told them I’d already done, the rep said he was sending me the newest Gateway as mine was much older. While I don’t really think it was a Gateway problem but instead a problem in their system, once I had the new one set up, the app once again showed my network online. However, it still doesn’t accurately show all my devices that are connected to it no matter how many times I refresh. If I go to the advanced settings on the web, I can clearly see everything but even after clearing the device list there and rescanning, there’s still no change to what I see in the app. So, I still think there’s an issue somewhere in AT&T’s system and until that’s addressed, I can’t use the app to properly manage everything on my network. Specs: iPhone 15 plus, iOS 17.4.1, and yes, I’m using the latest version of the app.

   Grouchy&Fluffy · 30 Aug 2026

3. 1/5Very disappointing

   I have had multiple opportunities to use this app. My internet has had issues for about 8 months now. Every. Single. Time. it has been an outside cable issue that requires a technician. In order to even speak (text with) an actual representative instead of the AI bot, you must go through the entire process of seeing if the bot can fix it. It can’t. So I get to a rep. I have asked each rep to please look at the previous service tickets so I don’t have to go through the whole process again with them. Apparently, they can’t access the info. So I spend at the very least 40 minutes on my phone trying to get someone to fix my internet. To fix the exact issue that I have experienced over the last 8 months. The kicker is, they send you a text within 2 weeks saying “you issue has been resolved” just so they don’t have open work orders in their system for over 2 weeks. I reached out on May 19, 2025, tech came out and said they had to order the cable because it was old, and not used often. I got a message saying the issue was resolved, but internet still didn’t work. Went through the (min. 40 minute) call to submit yet another ticket, and got a call from the tech saying ‘cable has not come in yet’. I explained that I had received a text saying it was fixed, and he told me about the practice of just ‘clearing’ tickets after 2 weeks. The Reps can’t help you actually solve anything, and that makes this app basically worthless to me.

   TF99 · 30 Aug 2026

4. 2/5Inaccurate number of devices connected

   When I check to see the list of how many devices are connected to my network, I can tell it’s not accurate 99% of the time. It does show that at one point there may have been 13 connected but I know for a fact that there’s only 3 or 4 later on at times powered on and connected and some have even been completely powered off for literally weeks, or even months and they'll still show up as connected. I also can’t help but to think that it still does have an effect on how fast the connection is despite a vast majority of the devices not connected and completely powered off. For example, an old iPhone 5 or 10 year old Xbox 360 does not have the capability of being technically powered off, but still has the ability to be connected to WiFi (standby mode); yet the connected devices list will still show either one or both still connected for weeks or up to months on end until I turn whatever device on and then turn it back off. It seems like the only real fix on my end is to turn, whatever is not actually on and connected to my network, on and then power it back off. It’s ridiculous that that’s what I’d have to do to make me feel like it showing the number of devices connected is slowing my connection down late at night when internet traffic is at its least giving me the best of its capability. This has been going on for months now but now it’s just getting annoying if anything to be honest. Please look into a fix for this issue.

   CplMSO · 30 Aug 2026

5. 5/5Saved my devices and identity from theft

   There were devices that popped up on my WiFi band that I do not have. I was able to block them and get faster network. In the past I had gotten hacked through my home WiFi and it destroyed the WiFi box and my iPhone. I had no idea there were computers and gamers in there until there was no WiFi signal at all. I have teenage sons who love video games. I feel they are safer now that I can set times they have access to the WiFi and when they don’t, keeping them from being targets for hackers. Smart Home Manager really comes in handy on school nights. Now my children get sleep, do their chores to earn internet time because they can’t sneak on the WiFi late at night. I give 5 stars because if I didn’t have this app on my devices those devices I blocked would probably have cost me another phone and very possibly my identity by now. Not to mention the rest of my households devices.

   PurpleSmiles1022 · 30 Aug 2026

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