SimplePractice for Clinicians

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Last verified 30 Aug 2026

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4.7 33994 ratings · App Store

1. 5/5Great platform - some suggestions

   I like SP so far and you have created a platform that works very well for on line registration, Telehealth, making appointments, etc. I would like to suggest you have a chat window available or respond to contacts by phone within a short period of time. My office needs assistance at times and has to wait sometimes a day or two to receive a response. That is a big problem, especially as she is trying to set up the practice on SP from another practice platform. Also it would help to have a way to change full names on the calendar to initials only. This would be more protective of privacy. Adding a window where to leave an internal note to admin in the practice would make fast communication easy. Right now we must open a note to read any internal communication. Color coding various different kind of appointment would be helpful to know at a glance which appointments are intakes, couple, testing, admin appointments, group, etc. Overall, you’ve created a very good platform. I hope to enjoy using it for years to come.

   CLRMFT · 30 Aug 2026

2. 1/5Increased Plan Price Comes With Fewer Options

   I’ll start by saying that SP was a godsend to me when opting to go with this platform 2 years ago. Since that time, I have recommended this to many colleagues, many who now use it as well to manage their clients and practice. However… With the recent rate increase also came a repackaging of the features in such a manner that I now seem to being paying more for less. The most notable feature that has been removed from the “essential” plan is the two-way calendar sync. I was unaware that this feature was removed from the original plan until this morning when I nearly missed an appointment that had not been synced to my primary clinic calendar. At first I thought this was a technical issue, only to find out that this feature was removed as part of the plan changes. To regain the 2-way calendar sync function would require an upgrade to the “Plus” plan for an additional $30 per month! Given the scope and needs of my practice, there is no way it makes sense to increase my overhead by $360/year just to add a single feature from the premium level of service. I guess this means it’s time to re-open my search for a practice management software that better fits the needs of my practice and doesn’t charge more for less over time. It’s too bad, because I’ve certainly been beyond happy with everything about SP up to this point and thought I would be a “lifer.” I’m guessing several of my colleagues will feel similarly as soon as they realize what these changes mean to the efficiency of their practice.

   bpwebfoot · 30 Aug 2026

3. 1/5Find a different app!

   I downloaded this app and immediately decided not to use it so I deleted it. Every time I’ve tried to communicate with this company to tell them I want to stop receiving their emails they tell me to sign into the app. Apparently you have to download the app in order to communicate with them but I don’t remember my sign in information and they won’t communicate with me to give it to me. And… There’s no telephone number and no way to reach this company any other way but by signing into the app. Now I’m getting emails from them telling me that my free trial is over and they’re going to start charging me.. *Update* .. I finally heard from someone by phone after spending half an hour when I got home from work tonight to re-create all my sign in information so that I could put an end to all these communications and clarify what I need to do to delete my account. I did accomplish this finally but it took a whole month to speak to someone and she was clearly working very hard to be nice in dealing with this frustrated and dissatisfied customer. She didn’t really want to hear the things I had to say about my experience and that I had problems with the service. She wanted to just get on with the business of helping me delete my account. She also made reference to this review asking me if I would be willing to modify it or change it after speaking with her. I did delete a few things I previously wrote but I’m still frustrated after an unpleasant almost power struggle.. feeling a bit managed, really.

   Lunalore · 30 Aug 2026

4. 2/5Glitches and loss of appointments

   First I want to say, while I am certainly grateful to simple practice and that they developed an app for us to use instead of needing to always sign into our computers a lot of times to manage our appointments and scheduling with clients, I find that the app often continues to be glitchy, slow to load, even loses my information when I am trying to set appointments with clients. Over the past 6-8 months, maybe since the big app overhaul a couple of years ago, either an appointment was not saved, was saved for a wrong time or I’ve missed an appointment because the information I put in was not save properly. Now I know this can sound like a me problem and I will own my part in having fat thumbs but a lot of it is that the wheel of death shows up and takes forever to load. Most days, if I need to manually change a clients appointment or put information in, I often don’t trust the app or have to set aside 15 mins for it adjust so I can make changes. I am much more inclined to use my desk top than the app any day. It has been bothersome enough to consider changing our practice system to another product, sadly…and I’ve been with SP since their beta testing. So hopefully something can be done to improve its user interface speed.

   FearBeard30 · 30 Aug 2026

5. 4/5An imperfect game changer

   Since using Simple Practice, my earnings have gone from minimal to substantial. In the past, I used a billing service that charged me 10% of all billed services, whether collected or not. I am terrible at tracking authorizations and documentation. Simple practice has been a game changer in all of these areas. I am pleasantly stunned to find that I actually can earn some income from my work. I am also pleased that I know what documentation has been completed, and what has not and can customize how I document based on the requirements of the pay sources (SOAP, DAP, etc.). The drop down menu for mental status exams and pre populated CMS forms are incredibly convenient. I have added the APA cross cutting symptom measure as part of the intake packet that I send electronically to new clients. Taken together, my practice is so much more organized and streamlined. The only drawback is the clunkiness of moving between menus and screens. I’m still not entirely clear about how to access some features. However, the help option nearly always provides the answer I need. If you are not the most organized person in the world, and do not love filling out those insurance forms, this could be the solution for you.

   fletchap · 30 Aug 2026

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