Shell: Fuel, Charge & More

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 31 Aug 2026

4.8 87474 ratings · App Store

1. 1/5The worst of all the bad chargers

   Of all the bad charging companies, Shell is the worst because they bought out reliable chargers like Volta and turned them into always broken chargers. They also replaced their first app with a new one that doesn’t even have a QR scanning function. It also regularly reports chargers as available while they’re in use, causing frustration to everyone who drives to a location to find the charger was in use the entire time the app showed it was available. And support no longer answers the help line… I’ve been on hold for over 30 minutes! PS - Shell bought up all the public natural gas charging stations and closed them, because they don’t actually want people driving alternative fuels. They just want to sell oil. So the developer responded with a bland exhortation to call customer service… the same number that they don’t staff so I guess I can hang out on hold for 30+ minutes again before giving up. They also didn’t address why the app doesn’t accurately reflect available, in use, broken, etc chargers, nor why the app doesn’t have a QR reader to start charging like the former app had.

   Not what I need · 30 Aug 2026

2. 1/5Purchase Limit Exceeded

   This should not be a thing!!! I lost out on .35 because of this message. And had to wait 24 hours. Per the CS, “The Maximum limit reached is a notification by the Shell App letting you know that you have reached the allowable attempt to purchase in a day. May the attempt be successful or failed”. So I was graciously given “10cents per gallon appeasement”. Then I was told by CS Anjela said “Thank you for waiting, upon checking the station that you visited has an ongoing issuw when it comes to Shell App Payments. We do apologize for the inconvenience,” Why is it the gas stations fault?! I’ve been using this app for at least 2 years and also have used it back to back. So then I was told to uninstall it but you said it was the gas station’s issue. Hmm. I think CS should scroll back up. Also it said “We cannot complete your purchase with Shell Pay & Save at this time. Please use an alternate method of payment. (E029v). So I did, three different payments and still the error. Thinking there should be a future meeting with the App, gas stations, and fuel rewards. And you should be available on the weekends if gas stations are open. Just a recommendation.

   Simplicity to the East · 30 Aug 2026

3. 5/5You CANNOT earn and save with fuel rewards when you use this app!

   I wish I could rate this zero stars. I signed up for the fuel rewards program and have received no rewards despite making multiple purchases. I called the customer service number today and found out that if you want to receive the rewards, you must download both the shell app and the fuel rewards app and the information must match (this was the case for me- I had both and the information matched). If you are a stop and shop rewards member, you must go into the fuel rewards app and create a 4 digit pin to use with your phone number at the pump- this information is not readily available at all, by the way! Then, if you want to receive the rewards, you must type in your phone number with the pin, and pay at the pump- you MAY NOT pay with the app! How ludicrous! The app shows at the check out screen that you have rewards points that will be used for the purchase, and then they just aren’t applied. It is an absolute scam and a terrible user interface. What an absolute shame.

   Musicmeaghan158 · 30 Aug 2026

4. 1/5If I could give it a Zero rating I would since that is exactly how much help their app support is!!!

   I have never been sooo frustrated with support from an app as I am with this one and the Fuel Reward app that it is supposed to work with but doesn’t & no one can seem to fix it!!! I have spent the past hour and a half going back and forth between the two apps speaking with several different people though no one can actually fix anything or send me to someone who can…have tried several things they have suggested yo no avail & I am thoroughly aggravated…need to get ready for work now and try to leave my anger at home/not take it to work since I work in Retail which is difficult enough without me being aggravated when I show up for my shift!!! And, what is really most aggravating is that the support at Shell wanted to argue with me about the email that I am seeing on the two apps…telling me I was wrong even though I was looking at the apps!!! And, if it wasn’t bad enough I was asked to take a survey at end of call which asked me to rate from 0-10 how likely I was to recommend Shell app to my friends and when I answered with a 0 it told me that was NOT a valid selection so I listened a second time and was the same choice of 0-10 for rating but once again told 0 was not a valid option!!! To say the least, Shell (and Fuel Rewards) apps need to be FIXED BY SOMEONE THAT KNOWS WHAT THEY ARE DOING like maybe IT!?! BEYOND RIDICULOUS and if it weren’t for T-Mobile rewards I would like to be able to get by using these apps I would NEVER get gas at Shell again & once I find another way to save on gas prices I will most definitely never get gas at Shell again!!!

   DallasRenee · 30 Aug 2026

5. 1/5What Happened?

   App used to be very dependable, now it's very buggy and doesn't work more than it does work. Like the other review said, you should fire the developers and hire someone that knows what they're doing. Can't enter the phone number it is asking for, so I just bought gas elsewhere. You should fix this. Update - Sept 3, app unusable for over a week. Hopefully Apple with remove it from the App Store. There is no valid excuse for this to still be ongoing. Update 9/5/24 - I called CS and they added my phone number from their end. Uninstalled the app. Reinstalled app. Reentered payment info and now the app appears to be functional. It's not a great work around, but it is a work around. Update 5/8/26 - app deleted my Shell card payment method and accessed my Apple Pay, which is a company CC and I'm not authorized to use that card for fuel purchases. That sound illegal to me. The app will also not let me add any other form of payment method. It tells me I can't add any more payment methods at this time. This has been going on for a week or more. I can no longer purchase Shell branded fuel from Shell branded stations. I wish I could give negative stars, because it would be negative 10. Buy your fuel elsewhere. Nobody needs this kind of frustration. Just not worth it.

   jake4855 · 30 Aug 2026

3.1 27087 ratings · Google Play

1. 4/5

   cool

   Glenn Lewis · 1 Aug 2026

2. 1/5

   It'll only count about 1 out of every 10 fillups. Check my payments, yep, they're there. Doesn't matter, won't count it. I'm just going to switch to a competitor, this is useless.

   Mike Pinkowski · 1 Aug 2026

3. 1/5

   awful awful app, got a gift card loaded onto it, worked amazingly for about half the gift cards life then they decided i had hit the limit of transactions allowed (???) when there is still money on the card. also, cannot get past the E000a error, so I cannot even try months later. at this point they just have my money in limbo. negative stars.

   Holly LikeXmas · 1 Aug 2026

4. 3/5

   I like the app and the additives in their fuel, but the app could be more streamlined! They're still price gouging us. The "savings" here could be better. When I first joined up, it was .5 cents and now (for whatever reason), lol, it's only .3 cents off per gallon. There's no incentive to stay here. And the "savings" are added to what I know I spent here THEN taken off, hmm... Getgo had much better savings!!! From minimal of .10 cents to .30 cents off per gallon!! Smh...

   Don Wolf · 1 Aug 2026

5. 2/5

   This app used to work fine. Now it times out in 5 seconds and is unuseable. Support is nonexistent and I may have to switch to some other loyalty program.

   Greville Bowles · 1 Aug 2026

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• 9.6.0 · 24 Jul 2026
• 9.7.0 · 20 Aug 2026