Rail Ninja: Train Tickets

• Free

Last verified 28 Jul 2026

• Free to download

Last verified 31 Jul 2026

4.8 5728 ratings · App Store

1. 1/5Don’t waste your $ - buy tickets directly from the rail service

   I got this app and bought a ticket from Oslo to Stockholm. I live in the US and so am unfamiliar with the rail service options in Norway. Colleagues got tickets for the same train, but a later time the same day, directly from rail company. They received messages days before that their train was cancelled. I never did and thought maybe it was just their particular train. Arrived to find my train cancelled too. The What's Ap link for service they provide - no one ever responded. It was Sunday, no way to get a hold of anyone. Bought a ticket for the next train (the next morning, which cost me a hotel stay) and only after buying the ticket, got the message it could take over 24 hours to confirm. Which was after the departure time and I couldn’t risk it. So I bought a third (!) ticket directly from the rail service. Who said 1) Rail Ninja inflates the cost (they do), 2) doesn’t message customers (they don’t), and 3) expects customers to get refunded through the rail service when its Rail Ninja that bought the tickets themselves. I’m still waiting on my refund 2 months later. Don't make my mistake!

   bumblefam23 · 28 Jul 2026

2. 1/5Don’t get it, waste of time, money, and your travel experience

   Honestly, I’m one of those people that likes to give people and everything the benefit of the doubt and because they had such high ratings I on the app despite some detailed horrible ratings, I decided to try it. If I could give 0 stars I would. BAD MOVE. Don’t get this app, don’t use it. You may think it’s convenient, but when you want to modify your tickets and request customer support, IT. IS. A. BLOODY. NIGHTMARE. You follow the instructions, they still make you may the modification fee (which I assumed was the difference). Nope. They make you pay twice, then when questioned and asked for a refund, they state that they were two separate transaction fees and tell you that your modification submission was not successful and didn’t go through. Hence it was considered a separate transaction. Their customer service is horrible, no empathy, no sympathy, no acknowledgement on their end when it is a technical failure on their end, and no actual help. Spend your hard earned money elsewhere. I’m sure it’ll be cheaper and worth the service even going in person and purchasing train tickets than this app.

   EP.AG · 28 Jul 2026

3. 1/5Cross Your Fingers for seats

   I’ve used the Rail Ninja app a few times and generally found it helpful, especially as a foreign traveler navigating the KTX bullet train system. However, I wanted to share a recent disappointing experience that I think needs to be addressed. I purchased two First Class tickets for a round trip, totaling around $400. On the initial trip, my partner and I were seated together as expected. However, for our return trip, we were placed in completely separate cars—despite both tickets being purchased together. It was disappointing, especially considering the premium we paid. To make things more frustrating, someone was kind enough to switch seats with my partner so she could sit closer to me. But when the attendant checked tickets, instead of moving the person who had switched with her, they moved her again, separating us once more. That made no sense and felt like poor customer service, especially in First Class. I usually don’t leave reviews, but I think it’s important to provide this feedback so this kind of situation doesn’t happen to others. When someone books tickets together, especially in First Class, it should be common sense to seat them together—or at least provide a clear option to select seats during booking.

   Threekster · 28 Jul 2026

4. 1/5Do Not Use

   This has to be one of the worst booking apps I have ever used. I booked three business-class train tickets for a trip I needed to make urgently. Nowhere in the booking process did it mention that payments would take 24 hours to process—which makes absolutely no sense for last-minute travel. Instead, after I paid, I received a notification saying my tickets were pending because my train was only three hours away, yet this crucial information was NOT disclosed before checkout. To make things worse, when I attempted to cancel and get my money back, the app shifted responsibility to the train company, claiming they couldn’t process the refund directly. Fine. I contacted the train company, only to be told I could only receive 80% of my money back—even though the issue was caused by this app’s lack of transparency and misleading processing times. This app wasted my time, caused unnecessary stress, and cost me money for nothing. I ended up booking directly through the train company (which I should have done in the first place) with no delays or ridiculous processing times. DO NOT USE THIS APP. It is unreliable, lacks clear information, and will leave you scrambling with unnecessary fees if your plans change—even when it’s their fault.

   LaurenMLaPointe · 28 Jul 2026

5. 1/5No Tickets

   The Portuguese rail system’s online ticket purchasing system, at least for foreigners, is cryptic, not because of language, but because of a tangled user experience. I suspect it is just as messy for locals. I tried Rail Ninja. Apparently Rail Ninja has less of a mastery of obtaining tickets than I do. Sporadic messages, sometimes in the app, sometimes via email, asked me to choose a new time or a new class fare. Even when I chose something that they said would work, they then asked me to choose something else. I finally canceled my order and spent an hour working through the CP website getting tickets for the train and class that I originally booked through Rail Ninja (which they said wasn’t available). At least for Portugal, this app is worthless.

   z fisher · 28 Jul 2026

4.8 2653 ratings · Google Play

1. 1/5

   Double price

   Daily Islam · 31 Jul 2026

2. 1/5

   Warning: Overcharged and misleading fees. Rail Ninja charges massive markups and hidden fees compared to official railway sites. Avoid this app! I urge Google to remove it from the Play Store for deceptive practices.

   marcelo victorino · 31 Jul 2026

3. 5/5

   There was a misunderstanding but Rail Ninja totally stepped up and took care of it for us. Great customer service!

   Anne Haubert · 31 Jul 2026

4. 5/5

   Great app!!

   Robert Gouthro · 31 Jul 2026

5. 5/5

   Excellent service

   Rodrigo Arrazola · 31 Jul 2026

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• 3.0.6 · 16 Jun 2026