Petco: The Pet Parents Partner

• Free

Last verified 30 Aug 2026

4.7 413691 ratings · App Store

1. 4/5App is good for most

   There’s certain things I find difficult about your app and others that are relatively easy. It’s hard to separate them but I would really like to eliminate pet foods in the filter as opposed to having to choose 1000 different options or possibly swipe left or right to eliminate individual choices because while my cat likes a certain brand of food he doesn’t like some of its options and I wish that Petco learned that about my cat and offered me only the flavors he cares about or the brands that I prefer and not try to push me towards everything in the store. On the grooming side I wish that for certain small appointments you simply say that the store Hass to be contacted because it’s usually that you hunt around for 20 minutes and then finally conclude that must be what the issue is. I also think your ad on services are insanely expensive so while you think that you’re going to spend $30 on a service you realize that’s just the add-on portion. I’d rather pick the particular things that my dog needs done and then if I compile enough of the list maybe you give me some sort of volume discount but I’d like to tailor that way more than just picking a package (buy two more services today and get a 20% discount type thing, or congratulations! You get one free service today! Pick between…..

   CCEP · 30 Aug 2026

2. 3/5Glitchy & could be more

   The app has some great features I love using, I just wish it wasn’t so glitchy when using filters and checking if your store has availability. That being said I LOVE the ability to map out what animals you currently are taking care of and what services and medicine they need, that being said I wish there was a way to add an account to it say an older petco account and I wish I could sort my aquatic animals into one spot instead of mapping each individual one like each fish each snail each whatever I wish there was a way to put how many you currently have and the enclosure they belong to I wish I could have it organized as an community tank instead of individual animals if that makes sense? With aquatics it’s often times one medication or treatment is safe for one animal but not the others so if there was a way to consolidate my aquatics and use it as a filter that would make this app ten fold better. Other then that the app has some good features like an in hand price check which I assume pulls up the product card to see reviews ect. I just wish the app was a bit better less glitchy and provided more care for animals other then standard animals such as cat and dog. As a pet lover all my pets I feel deserve the same level of care as any of mine both fish and fur. Wish there was a bit more development in that respect. Other then that the app does what it needs to just not as efficient as I would like but it’s ok.

   Zan2004 · 30 Aug 2026

3. 3/5It’s ok, needs improvement

   The app is functional, it does what you need it to do in terms of the basics. I.e.keeping your pets profile, keeping track of food and grooming history, This works! However, upon entering the app it’s not automatically opening up to your acct, I wish that would be automatic instead of having to re-enter information (Yes… I’ve tried “Save my login” it doesn’t work…. Secondly, when ordering medication’s the list of vet clinics is small, it doesn’t even have all of its own Petco locations, which is crazy to think about because it’s the Petco app! I needed to re-order medication’s for my dog and the clinic that she goes to and member at with a monthly subscription is not even listed on the app when it’s a Petco Vetco clinic itself! What?? so I ended up having to put the nearest Vetco clinic, hoping that they might just have a general inquiry record because I can’t even enter the information manually. If it doesn’t populate, there’s not even a manual option? Why not…. Makes no sense to me anyway. Lastly, I do think the app might have a few bugs, sometimes the app just freezes and closes on its own or he just keeps on, spinning and spinning when you get a command or a certain function that you tap on. I restarted the phone and Re-downloaded the app with no improvement. It’s kind of a hit or miss sometimes with Petco :( like I said, it’s functional for the basics.

   N8!!!!!!!! · 30 Aug 2026

4. 3/5Disappointingly poor shopping experience

   Most operations in the app are extremely slow, expect to see a loading icon constantly. Searches give results that are overly broad and the available filters are rarely what I want. Vital Care Premier discounts/gift rewards are inconsistently applied and having to individually load a bunch of $5 rewards while I’m standing at the register in the store is obnoxious. The in-app checkout experience is very inconsistent when it comes to handling the premium subscription service - for example discounts aren’t applied across all variations of a cat food, loading rewards is always tediously slow and sometimes doesn’t work for a reason the app doesn’t bother explaining. It really really wants you to opt-in to same day delivery on repeating orders and I do not understand what the benefit is to me as a customer, I don’t want to have to tip a doordash driver for a delivery I scheduled weeks in advance. I like the vital care discounts but using the app is always so tedious that I question whether I should renew every time I’m forced to interact with it. When you cancel a recurring order you are forced to say why and there’s no option for “cats are fickle and my dudes don’t like this flavor anymore”. Whole thing feels like the app and ecomm teams need to be given time to go fix the mountain of bugs QA put in their backlog.

   Km2048 · 30 Aug 2026

5. 2/5Needs some fixes

   UPDATE: My primary reason for having this app is to book grooming appointments. This worked fine up until about the beginning of this year. I always book the same services at the same location. Bath & Haircut w/ Essentials Plus. The last 2 times that I’ve booked, it would tell me “those services aren’t available at this location” when I tried to book with Essentials Plus, so I booked without it. When I brought my dog in for her appointment, I asked if they stopped doing Essentials Plus. They told me no and then added it to my services for the day. Now I’ve been trying to book my next appointment, but it’s telling me “those services aren’t available at this location” no matter what I choose. So for the past few weeks I’ve been unable to book appointments. This seems like a major bug that shouldn’t go on for weeks. But coming back to my old review, it seems there is always something wrong in this app. It’s also super irritating that it asks me to assign past purchases to my dog every time. I could understand this being useful for people with more than one dog, but given that I have just one dog, this is an entirely pointless process to make many of your users go through. Tryna help ya’ll troubleshoot with the details above. ———————- Once I open my app, it takes forever to load. To the point that my screen will go to sleep before it loads. It also asks me every time to add my pet, even though I already have my pet added in the app. If you get past those things, it’s fine, but getting to the actual functionality I need takes way too long.

   Jrw01234 · 30 Aug 2026

Privacy

Accessibility

No accessibility labels collected yet.