Passport Parking

• Free

Last verified 2 Sep 2026

4.7 97283 ratings · App Store

1. 1/5It doesn’t work

   I’m parked with a sign right in front of me that says “2 hour parking. Parking required daily 9am-6pm excluding Sundays and holidays. Download mobile app: Passport parking. Zone 5621.” I open the app and put in zone 5621. I go outside and check my space number, which has a big 1 clearly painted on the street. The car in front of me is space 3. I look back at the app and the lowest numbered space I can select is space 54. I enter 1 and the app says “space not available, check sign.” So I look at more of the spaces in front of me. They are numbered 7, 9, 11, etc., except the sign says “Zone 5620.” So I enter zone 5620 and it allows me to buy 22 minutes. I try to purchase more time and it says “not allowed.” So I use the kiosk, which allows me to buy something like 15 minutes. I tried to buy more, but it wouldn’t let me and wouldn’t say why. Meanwhile, I have no idea if I’m purchasing time for the right space or not and I’ve gone from 5 minutes early for my appointment to 15 minutes late. This is a great idea but it’s VERY poorly executed. There’s no information about why you can or can’t use a space. It just says “check signage” and the signs often seem to be wrong or misleading. I’m just going to avoid any area that uses this parking system I guess.

   kcebttocs · 2 Sep 2026

2. 1/5A Russian roulette when it comes to paying

   Around 20% of the time when I use this app, it goes through the basic motions of confirming the parking spot, all the cool lights spin in world like it’s a successful payment, and then I get to the restaurant and I check to see how much time I have left on my parking and it tells me the payment was not confirmed and so my session never began. This Russian roulette makes this app all but useless. You can imagine the anger of getting a ticket when you think you’ve paid for parking. In each case, when it happens, there is nothing wrong with my credit card or payments, and in fact, if I noticed this problem and just rerun the parking it works every time. So there’s clearly something glitchy with this app. So, despite how clean it looks and how magical it all seems it is really a nightmare in disguise, as you’re never really sure that you’ve paid for parking, and it sends you no notification, your phone doesn’t beep ring or buzz when your payment somehow fails even though your banking situation is crystal clean.

   jaimito sutuchi · 2 Sep 2026

3. 1/5Terrible

   Where to start with everything that is wrong with this app? The authentication experience: No support for passwords, no support for passkeys, no support for password managers, no FaceID, uses a OTP sent via SMS which is widely considered to be bad practice (hello sim swapping). The OTP that is sent via SMS can’t be pasted in using the automatic feature of IOS, so you have to find the SMS that IOS has automatically deleted and type the OTP manually. Then, for some reason, a PIN is needed, again that input can’t be pasted and has no support for password managers (including the one built in to IOS). So you need to remember that pin, write it down, or reuse a pin that you use commonly (all bad practice). Once you are finally signed in, you have to type in the parking zone ID, it doesn’t do anything like detect where you are (yes, I have allowed the app to detect my location). Then, finally, 10 minutes later, you can pay. Want to use the app again? Too bad, you have to go through the tedious authentication experience again after 24 hours. On ParkMobile, I’m signed in, correct parking zone detected and last vehicle used already filled in. It takes seconds. Finally, why on earth is this app called Passport when passports have nothing to do with parking? This is annoying when looking for apps on your phone that are actually related to passports, or trying to remember the name of that terrible parking app when you have 6 other parking apps on your phone.

   Simongrr · 2 Sep 2026

4. 1/5Getting worse

   I work odd hours that often run into the very early morning (2-4AM.) In my neighborhood, parking is very sparse, especially the night before morning street sweeping, and this app used to be a real boon on such nights when I'd get home only several hours before the meters come online, as I could prepay for my spot when I park their after arriving that night. Now, for some unfathomable reason, you can no longer prepay, meaning that I have to set an alarm for several hours after I go to sleep in order to wake up and put money on the meter, try to go back to sleep, and then wake up again 2 hours later to move my car before the 2 hour limit elapses, which, after a long night shift, feels like some kind of sadistic sleep deprivation torture experiment rather than a reasonable remote payment method. Also, if you park in a zone with a time limit (like a 2 hr max zone,) if your time runs out before you get to the app to extend it, you cannot start a new session, even if you've only been parked a fraction of that time (IE 12mins in a 2hr zone.) Instead you have to go out and manually feed the meter or move you car to a different zone until later in the day when the app decides you're allowed to park their again

   Dan@Marlboro · 2 Sep 2026

5. 1/5Unexplained Charges

   My last bank statement showed two charges from Passport for $74 and $86 dollars respectively. I have exchanged email with Passport over nearly two weeks and with two different customer service (I use that term guardedly) representatives. Neither can tell me anything about the charges other than that they are “probably” parking tickets, but that they cannot “locate the source of the charges in their system.” So, they’ve collected $160 dollars, cannot explain why or for whom they did so, and they have now simply said it isn’t their problem. I’ve had no tickets placed on the car I use Passport in conjunction with, I received no notice from any town that they ticketed the car, so the money has apparently vanished into the Passport bank account. Anyone thinking of using this app ought to ask him or herself what stops Passport from randomly and without any cause adding charges to accounts given this approach. And, if charges ever did result from a ticket, how a user would know they have been paid, when Passport cannot trace money they have collected, but about which they have no further information.

   tdcavenagh · 2 Sep 2026

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