Optum

• Free

Last verified 30 Aug 2026

4.4 12409 ratings · App Store

1. 1/5Anxiety provoking

   I stress so badly when needing to make an appointment. The number of times that I have needed to follow up or make repeated phone calls to be able to get the help I need versus having to go to an urgent care or even an ER. Ultimately, I end up calling for a teledoc appointment to get what I need because it’s faster, although I’m not sure how efficient that is. Optum switched to a new app and it is far worse than the previous app. There are very few useful sections for a patient to choose from in order to get the help or resources needed. Well, I am computer and app savvy. I feel sorry for those who are not and for the senior citizens who don’t even know how to begin to navigate. System is complicated as this one. There are many more areas that can use fine-tuning versus the options provided to the patient to reach out to the care providers. Once open enrollment comes around again next year I’m gonna be looking for alternatives. This is very disheartening because I really valued the supportive care. I’ve been able to find an Optum, but at this point, I feel like the patient has to be vetted and verified and allowed permission to contact their provider..

   Icky2 · 30 Aug 2026

2. 1/5Terrible & Unreliable website

   Every time I open this app I experience different problems. Right now I cannot view my messages or any other information for that matter due to notification "Internal Server Error." I am in my 20's and know how to navigate websites and technology well, but I cant imagine how frustrating this would be for an older individual who isn't as tech savvy. I never write reviews but I am really frustrated not being able to access my medical information and having to rely on this app. In addition to online systems, Optum has a very messy and unorganized way of regulating patient care. My local clinic has a 2.3 rating.. Think i'm going to find a new office soon

   Smalls.03 · 30 Aug 2026

3. 2/5Unacceptable hold times and transfers

   I’m just so angry about the way things are run today. I find I’m angry before I ever dial the phone because I’m just gonna get a lot of garbage when I speak to a person, when I can get to a person. The inability to talk to the doctors office. It’s just unacceptable. I’m not sure why companies ask for reviews of their services when those of us who take the time to review know that absolutely nothing will be done to change our experience because the people who make the decisions about our experience are not the ones who ever make the calls.

   LadyKat357 · 30 Aug 2026

4. 1/5Dermatology

   My worst visit ever to an Optum facility. First, I went to the address that I got on my referral to find out that you had moved not realizing that I had received a text with a new address which never stated it was a new address when I got to check in. The girl was very rude at the front. I told her about the situation and we going to the wrong building and that I had tried calling and her answer to me was do you want me to answer the phone or do you want me to help the people there’s only one of me. Everything was so rushed during this visit. I was on time to my appointment even though I went to the wrong place waited 30 minutes, and then when I went to the back room. The one that came in to do my blood pressure made it very adamant that the visit would only be 15 ask no other questions than what I was there for. Even though I could feel a regrowth of something that was on the top of my head that I had lasered off last year the person I saw she was OK but she was in a rush talking a mile a minute because she had 15 minutes to see me and then she left 11 minutes I didn’t even get my whole 15 minutes in healthcare has really changed. You guys have these people overworked and your corporate should find a better way to find a way to let us know when things have changed very, very disappointed in this visit today, I had a rash on my leg underneath my prosthetic. She never even asked me how long have you been wearing a prosthetic? there wasn’t any questions leading up or that should’ve been asked about my amputation how long I’ve been wearing it. very disappointed.

   no pickles LOL · 30 Aug 2026

5. 5/5Visits with Dr Peterson , Edy and Phillip

   This office always has been incredibly organized , staff up front and in the back awesome and the Doctors Dr Peterson , Dr Sabir , Dr Sadayan and Phillip Pytrk PA are absolutely fantastic, compassionate and I can tell the patients love making visits . My mom Nancy and myself feel lucky to have them at Optum and I tell as many people I can about their great service . My Dad Grady had Dr Peterson for over twenty five years before he passed . The office runs like a smooth machine and when you leave you 95 % of the time have your upcoming appointments, referrals and lab visit scheduled . Love the new office thank you Michelle P. RN

   Missy 3306 · 30 Aug 2026

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