OhioHealth

• Free

Last verified 30 Aug 2026

4.7 22358 ratings · App Store

1. 2/5Appointment details needs improvement

   The app lacks two important details to make it better for both the patient and physician: 1. App should ask how many issues the patient wishes to discuss with their doctor. This could be a drop-down and then allow user to provide a word or sentence for each item. This would also have the added benefit of making clear to the patient that they can reasonable expect up to three issues to be discussed during a 15 minute appt. 2. Doctors should be able to customize their availability into 15 or 30 minute blocks and also block time out so they can complete their charts. (This is more a statement of the Epic backend system than the app). But it would also impact the app since someone wishing to discuss 4+ issues could look for a 30 minute appt block

   Nevets L · 30 Aug 2026

2. 2/5Meh.

   The financial assistance seems to be a run around and a mess to apply for. I’m fortunate enough to have the at hand supplies needed to fill it out and send the application in to you guys, however, those who don’t know how to do all that I feel bad for. Despite me being able to maneuver and figure things out it seems like it’s almost made intentionally hard. My suggestion is to create an in app financial application. One that the patients/applicants can digitally type numbers and letters. For instance my application was sent back to me because the 7 in 2017 of my employment date was not legible. Having digital letters and numbers would avoid that and allow faster approval process. The employment application is easily submitted via all one process. Right now it seems like for the financial assistance application you have to take extra steps that aren’t really necessary for modern day times.

   joeritter90 · 30 Aug 2026

3. 2/5App needs work

   The billing section of the app is in desperate need of an update. It’s very difficult to get to where you actually make a payment. It’s also tricky in what it wants you to pay. The amount listed is what you owe Ohio Health entirely then there is a payment button under that amount then under the payment button it shows your statement amount if you’re on a payment plan. But when you click the payment button it lists the entire amount owed, then it lists a certain percentage they would like you to pay, then there is an option for paying any amount you would like. It does not give you the option to pay the statement amount agreed upon with customer service/the amount in the monthly statement. The app makes it very easy to question if you’re paying the wrong amount wether it be too much or not enough. Basically the app is not aligned with what’s happening with the call center/payment plan. So I end up having to call to make my payment to feel confident that the correct amount was payed.

   And olives · 30 Aug 2026

4. 5/5Keeps track of everything!

   This app makes life so simple, it doesn’t just keep track of my upcoming appointments but it will add them to my calendar as well. I can do paperless billing in a couple of taps, no problem & done. All my lab test results are right there to refer back to and my Doctors all say to use the Ask the Doctor feature if I need to. That’s just a few basic features there are so many more!

   la-page · 30 Aug 2026

5. 2/5It’s ok.

   It’s ok. It can be difficult to find what you need quickly, especially when trying to navigate between the different “areas” of the app (e.g. the home page and its tools, your separate personal info page, your separate personal settings, etc). Notifications and pop-ups are annoying and tend not to disappear. Sometimes it crashes. There’s some redundant pieces and parts. The telehealth appointments aren’t without glitches/problems and for some reason require you to download the zoom app which is not great (and doesn’t inspire a great feeling of security). But at the end of the day, despite the frustration and clunkiness, it provides services that are relatively convenient, so that’s nice. The fact that it constantly logs me out makes me feel a little more secure I guess, but I still hate having a portal to such personal info on my phone.

   Jlll3 · 30 Aug 2026

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