myPrivia

Shown for US

• Free

Last verified 31 Jul 2026

Shown for US

3.8 9154 ratings · App Store

1. 4/5Easy To Use… Almost

   It’s very nicely set up and is easy to figure out what’s where. I like that I can message any of my providers and I get a prompt response. I have 3 different providers at this clinic, so it’s nice that I can reach out on the same platform. They are always very helpful and professional. They will also message you multiple times a week to remind you of any outstanding balances to be paid. I also like that I can see results of any tests or labs on the app for in depth information. There are, however, features on the app that do not work, like the “Schedule Appointment” feature. It won’t let you schedule an appointment with any of the providers listed, so I’m unclear on why is it there. You still have to call the office and speak to someone live. Also, it does not allow you to upload your insurance information manually, you must upload pictures of your physical insurance cards, even if you have the information needed. So there are pros and cons!

   Shop Kate · 31 Jul 2026

2. 3/5Billing Department Horrible

   I pay my copay every time in office the billing department continuously sends me either text in app or letters wanting payment. I don’t prepay for services prior to being rendered. I have received numerous messages stating turning over to collections for paid copays. I have constantly let Dr. Arora know about them billing and texting me. The billing department needs to stop harassing people for paid services - I told the billing department take me to court or collection for services paid. I have been a patient of Dr. Arora for over 30 years. He and his daughter are the best physicians in the state of Maryland. One of the few small practices left that are not run by corporations and provide Excellent patient care. They are spend time with their patients and care about you and not rushing you for the next patient. They are probably one of the last true physicians practices left that actually are more concerned with the patient and listen to your complaints. They are true physicians that are in practice to be physicians not pill pushers or rushing patients. They are compassionate and caring. Healthcare today is all about the mighty dollar and pushing pills not the person. I am a retired nurse,who has watched healthcare change for the worst in this country.

   LED RN · 31 Jul 2026

3. 1/5Update to previous reviews

   How awful can one app be? It keeps getting worse as I use it. Not even the clinic I visit seems to like it. I had labs done and finally found the results. (I’ve not been able to find physician notes yet.) After logging in and getting redirected to the app elsewhere! My land, the previous app we used, everything existed in my files. This is like trying to reach a 2nd floor kitchen by way of the basement bathroom. With insufficient lighting and toys in the hallways. Hence, my drop in stars from 2 to 1. You cannot delete email messages, you can only archive them. Am updating my comments again: When you get a lab report, you get a message for EVERY lab result. Not a page of results. The labs tab isn’t efficient, either. And you can’t delete a message, just archive them. Ridiculous! Then, there’s not an “eye” icon to give you the option of seeing if you have your password correct. You just get to guess you are and hope for the best. Others do this, but for a site one might use when one is sick and confused, stupid. Honestly, anytime I talk to anyone having trouble with the app or website, I remind them the website is slightly LESS problematic. I’m seriously shocked by the ongoing problems his has in a time of well me technology, perhaps it’s just cheaper for the various companies.

   AkKris10 · 31 Jul 2026

4. 3/5Struggled to Get to a Human for Billing Info Questions

   I received an incredibly large bill from a Privia provider. I called billing, I called the doctor’s office, I called the doctor’s billing department. I have not been able to get to a human on the doctor/privia side, and my insurance will only send me there. I had been to 3 appointments with this provider and was charged a reasonable co-pay each time. After 3 visits had stacked up, the huge bill hits and no one would tell me how that was possible without my knowledge. It wasn’t mentioned that it wouldn’t be covered, it wasn’t something I would expect to be outside of the copay. And more importantly, even if it took some time for the bill to hit, how was it never mentioned to me as a patient? Was that not deemed important information? And this was not a surgery or anything like that. It was follow up visits that I would 100% have declined to have IF I knew…and I couldn’t get to a human to figure out if it was an accident or what. I’m still waiting for that call back. In the meantime, I haven’t returned to the doctor bc I cannot afford it.

   Joyfulhoya · 31 Jul 2026

5. 4/5It does its job.

   This is the app/portal my dr office has used for many years now. It hasn’t changed much if any. I’m only aware of one update that took a but if time. It shows limited medical information that an informed patient may want to see. That’s on the desktop version too, the app shows less. No X-rays, no mri, no scans, limited info on blood tests. And that may be a setting with my particular dr, but it does aggravate me that in 2025, we as patients can’t easily look at everything our drs order for us. But the app does all family access across Privia medical providers, so I can order or message drs for my husband, & children (with hippa permissions). And messaging is easy and to the point. But it dies allow me to delete old messages from my side of the app. It’s just kind of clunky in terms of what I would expect from our healthcare in 2025.

   dsgruntledgenx · 31 Jul 2026

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