myPrivia

• Free

Last verified 31 Jul 2026

3.8 9154 ratings · App Store

1. 2/5Needs improvement

   I utilize different televisit sites for different doctors. I must admit this one is my least favorite. I cannot seem to find a way to attach a file to send in a message. If there is a way then it’s not easy because I have not been able to do it yet. I communicate with my surgeon on a regular basis on another site and I wanted to take a screenshot of a message that he sent me in regards to staying on a medication that my doctor on this site was wanted me to discontinue. But there was no way for me to attach that screenshot to a message for me to send to my doctor on this site. On my other two sites it is very easy and straightforward. It is just like sending an email there is a little paper clip icon that you click and it pulls up for you to choose from take a picture, choose from photos, or choose from a file. I wish this one was just as easy. Because I had to get the offices email and send a copy of the message to the email for him to add to my file. Too difficult and too many steps.

   kimmie'm · 31 Jul 2026

2. 3/5Struggled to Get to a Human for Billing Info Questions

   I received an incredibly large bill from a Privia provider. I called billing, I called the doctor’s office, I called the doctor’s billing department. I have not been able to get to a human on the doctor/privia side, and my insurance will only send me there. I had been to 3 appointments with this provider and was charged a reasonable co-pay each time. After 3 visits had stacked up, the huge bill hits and no one would tell me how that was possible without my knowledge. It wasn’t mentioned that it wouldn’t be covered, it wasn’t something I would expect to be outside of the copay. And more importantly, even if it took some time for the bill to hit, how was it never mentioned to me as a patient? Was that not deemed important information? And this was not a surgery or anything like that. It was follow up visits that I would 100% have declined to have IF I knew…and I couldn’t get to a human to figure out if it was an accident or what. I’m still waiting for that call back. In the meantime, I haven’t returned to the doctor bc I cannot afford it.

   Joyfulhoya · 31 Jul 2026

3. 1/5Update to previous reviews

   How awful can one app be? It keeps getting worse as I use it. Not even the clinic I visit seems to like it. I had labs done and finally found the results. (I’ve not been able to find physician notes yet.) After logging in and getting redirected to the app elsewhere! My land, the previous app we used, everything existed in my files. This is like trying to reach a 2nd floor kitchen by way of the basement bathroom. With insufficient lighting and toys in the hallways. Hence, my drop in stars from 2 to 1. You cannot delete email messages, you can only archive them. Am updating my comments again: When you get a lab report, you get a message for EVERY lab result. Not a page of results. The labs tab isn’t efficient, either. And you can’t delete a message, just archive them. Ridiculous! Then, there’s not an “eye” icon to give you the option of seeing if you have your password correct. You just get to guess you are and hope for the best. Others do this, but for a site one might use when one is sick and confused, stupid. Honestly, anytime I talk to anyone having trouble with the app or website, I remind them the website is slightly LESS problematic. I’m seriously shocked by the ongoing problems his has in a time of well me technology, perhaps it’s just cheaper for the various companies.

   AkKris10 · 31 Jul 2026

4. 4/5It does its job.

   This is the app/portal my dr office has used for many years now. It hasn’t changed much if any. I’m only aware of one update that took a but if time. It shows limited medical information that an informed patient may want to see. That’s on the desktop version too, the app shows less. No X-rays, no mri, no scans, limited info on blood tests. And that may be a setting with my particular dr, but it does aggravate me that in 2025, we as patients can’t easily look at everything our drs order for us. But the app does all family access across Privia medical providers, so I can order or message drs for my husband, & children (with hippa permissions). And messaging is easy and to the point. But it dies allow me to delete old messages from my side of the app. It’s just kind of clunky in terms of what I would expect from our healthcare in 2025.

   dsgruntledgenx · 31 Jul 2026

5. 1/5Useless lab work

   You guys are the worst bunch I’ve met I had lab done with your northwest clinic some where after you did one set of labs you desided not to sent the rest to my provider or to my account I have written and called a few times after that due to the fact I’m not well and really wanted my result was told it was waiting for my provider to release them so I could se the she informed me several time she was having trouble getting in to the portal now to day after 6 wk your facility desided my health wasn’t important enough to send my result to any of my dr after I requested so I feel because now I need to have them redone so I think you should have to give my insurance the money back and I will be going some where else to have them done so I may get some of my treatments done . Thank God I wasn’t dieing and we weren’t looking for cancer or something . I will let the insurance company know that all those test were no good and unuseful for any of my treatment and they will be getting it refunded Thank you for no help in my health Gwenn Dormady

   gfrisbb · 31 Jul 2026

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