MyMercy

• Free

Last verified 30 Aug 2026

4.6 13126 ratings · App Store

1. 5/5It Saves Time; You Can Keep Your Records At Your Fingertips

   Sometimes you save a little time; sometimes you save a lot of time by using this app to check in before you arrive. It’s also great to be able to e-mail your doctors and nurses to ask small questions. Having your medical records close at hand is a great thing, too. I wish someone would fix a glitch in the app, though: in the e-check-in, there are a few questions that you always have to answer (about Medicare and whether your doctor’s appointment is because of an injury and so forth— you have to answer these EVERY time you check in). But the app will NEVER take your answer choices until you’ve tried to submit your answer about a dozen times. It is maddening. You choose the answer you want, then you submit the page, and the answer shows blank again. It happens over and over until something magical convinces the app to keep the answer you want, and you can move on to the NEXT answer the app has refused to record. Would someone please fix this problem?

   BookEmDanno54 · 30 Aug 2026

2. 5/5My testimony

   Mercy has been a big blessing for me for many reasons. I am treated with respect frrom the minute I walk in either to the hospital or to a doctors office, to the time I am leave. Just a few weeks ago, I was going into the patient entrance and was using my cane as I was very unsteady at the time . It took me a few minutes to get to the table to check in. One of the volunteers immediately walked over to me and ask if I needed a wheelchair. I was so out of breath I could feel myself getting weaker and was afraid I might pass out. The kind gentleman volunteer immediately got a wheelchair for me and took me to where I needed to be. I was so thankful for him. I wish I had got his name so I could have included it in this review. I have only lived here three years, moving from Leflore county after my husband passed away. My sons moved me here in order to be able to take care of me. Although I miss my hometown of Howe, Oklahoma, I have adjusted to the big city . My medical services here with Mercy have made me realize God put me here for a reason. Please express my appreciation to all those that work in the Medical field and treat an elderly person like me with care, and most of all respect. Thank you, Vickie Jirash Services used the past 3 years. At Mercy. Emergency room 2 times Surgeries 3 Rehabilitation 1 week I am sure there are others that I have forgotten. I just want to say thank you again for the good care. I have received it Mercy. I am sure there are others that I have forgotten. I just want to say thank you again for the good care. I have received it Mercy.

   okirgirl · 30 Aug 2026

3. 2/5Poor design, bad responsiveness and frustratingly problematic

   There are some basic functions that this app handles to an extent: seeing scheduling and test results for example, is quite capable. But scheduling new services, communicating with healthcare professionals like your PCP and other functions that this app needs, are all poor experiences at best. Often times I find myself being directed off the App for one reason or another (to the website) - the interfaces are old and stale, though recently they did get a touch up that made them marginally better. It feels like they need to retool this application to do a few things really well rather than trying to be the web portal on an app, which doesn’t work with the way it’s coded. Also - text messaging with health professionals means dealing with text decorum - which is to say, either Mercy needs to train their physicians to communicate more clearly and kindly on their app, or they need to turn on voice recording to the app so doctors and patients can have conversations properly. I imagine the doctors wouldn’t mind being able to say responses rather than type them, and patients would be able to understand tonality and inflection in voices rather than texts.

   Eringard · 30 Aug 2026

4. 1/5Neglect

   I’m currently sitting here with a fractured foot. I went to the doctor 2 days (2/26) ago because I fell and knew I needed an X-ray. I went to the clinic because I couldn’t afford to go to the ER. I was told they couldn’t see me and that I would need to go to the ER. After I explained that I couldn’t afford the ER I was treated as though I was drug seeking, which my records would indicate that I have never done. They relented and agreed to see me, I asked the NP why they didn’t want to see me and she said the front staff was new and didn’t know the kind of care they provided. This was a lie because I had seen the girl at the front desk on a previous visit. After looking at my foot the NP sent me for an X-ray but gave me no instructions on how to care for my foot or any aftercare. The X-ray posted yesterday (2/27) afternoon (approx 30hrs after I was x-rayed) and I have yet to hear back from the doctor. Meanwhile my foot is now extremely swollen and bruised. I have to work so I have had to walk on it which is painful and potentially causing more harm. I feel our medical system has failed me and I was treated as though I was quite unimportant because I couldn’t afford to go to the ER.

   Th226 · 30 Aug 2026

5. 4/5Good app, but confusing some times

   So I love the app, being able to check on upcoming appointments, deal with billing statements and payment, having phone numbers and addresses with suite numbers, all of it. Only really have one problem, and one suggestion. Problem: I often get notifications that I have a new message/billing letter. I open the app, click on the alerts and see an old (but not yet due) statement amount and a line saying the other message is only viewable on the website. Seems silly I can’t check it on the app, but whatever. Go to the website, check message, and only message listed is regarding the bill due a week from “now.” If the notification is truly just a payment reminder, just say “payment reminder: bill due in 7 days.” Would save concern that some important note is being missed. Unrelated suggestion: my app icon lives on my home screen. If there should be an emergency, it would be handy if the app would either list primary doctor and/or favored hospital on the app welcome screen without needing to log in. Also, if there is any way to add that info to the the phone lock screen that’d also be handy. Tricky to do, but handy if possible.

   Emp Nu · 30 Aug 2026

Privacy

Accessibility

• Differentiate Without Color Alone — SUPPORTED Store published
• Larger Text — SUPPORTED Store published
• Reduced Motion — SUPPORTED Store published
• Sufficient Contrast — SUPPORTED Store published
• Voice Control — SUPPORTED Store published
• VoiceOver — SUPPORTED Store published