Ambetter Health

• Free

Last verified 30 Aug 2026

4.8 49272 ratings · App Store

1. 2/5What is the purpose of this app?

   Let's see, I can view my ID card. Oh, I can do that in the native Wallet app. I already know my primary care provider's name. Anything about the plan or coverage takes me to their glacially slow website, but, hey, everything about how I pay them is right here. For the record, it's much, much more important to have information about what you do for me available in the app than it is to have information about what I do for you. It's not so much that it's a bad app as it is that the app doesn't do ANYTHING useful for me. Let me know when it actually helps me rather than you, eh? Right now it's useless and half-baked. The fact that it was released when it’s sole focus is on what I do for you tells me that your product managers and developers need a refresher on who is the customer here.

   mariposafan · 30 Aug 2026

2. 2/5Pointless app

   This app is not helpful. The only thing I can look up our medical providers and the results that I give me are not related to the search most of the time. When I try looking for dentist, I get gynecologist and mental health therapist, physical therapist and other types of random searches. When I try to search for a mental health therapist, I virtually get no searches that are related to what I’m looking for. It’s basically pointless to use a search door. Also, there is no cost estimator for certain procedures and that’s saying that would be helpful. The thing that I dislike is the login process. What is the 40 of the bio identifier/Face ID if it’s always gonna open up a second window for me to physically login. I also dislike that I can’t take screenshots in the app. This is my information I want to be able to have copies of it if I please. I think the security measures are overkill in all honesty

   LadyMarz363 · 30 Aug 2026

3. 1/5Horrible Insurance

   This company is absolutely the worst! The customer service is terrible, and the app is just as bad. It couldn't even save my login info, making it impossible to get in. They really need to shut this insurance down because they’re just awful. I ended up paying for everything out of my own pocket since they didn’t cover anything. The customer service reps are super slow, and I had to repeat myself multiple times without getting much help. Honestly, this is the worst insurance experience I've ever had, and I only had it for two months before deciding to cancel. It’s pointless since they don’t help or cover anything, and every time I reach out to customer service, they seem confused and clueless. I've spent ages on hold, and all I can say is this company needs to be shut down for good! If you’re thinking about getting this insurance or already have it, just cancel it right away!

   D.U.F.F · 30 Aug 2026

4. 1/5Horrible Customer Service and Coverage

   This has been the absolute worst experience I’ve ever had with an insurance company all around. The customer service is outsourced and the people who you reach make you spell everything multiple times, can’t find what you ask them for, and there is zero communication or integration between departments. I had to take 2 weeks off work to find a location that could see my daughter for her concussion. The insurance company was no help. I had to take her to a city 4 hours away as there was nowhere innetwork within 60 miles. I tried to get a single case agreement for a local concussion clinic but was told it would take 45 days or longer and likely would not be approved. I had to escalate the case which took 3 more days just for the escalation department to tell me how long things should take but the things were not completed in the timeframe given. I was told I could escalate my escalation to the SWAT team which I did but the SWAT team took 5 more days to get back to me. My daughter’s care suffered and thus her recovery time was lengthened causing worsening of her symptoms to severe. This insurance is 2600 per month for horrible coverage and worse customer service. It’s inhumane and illegal.

   Malanamama · 31 Jul 2026

5. 1/5New customer - app is so glitchy!

   Just became newly enrolled and starting to use the app. I’m 26 so learning a new app is not an issue for me. This app has already crashed 3 times within my first 10 minutes of using it! It crashes every time I try to add my health insurance card to my wallet - but also blacks out any screenshots… I don’t trust this app to be the only place I can have my insurance card! Hopefully a physical copy comes in the mail soon. Second thing I did was update my “member communication” methods to be all email, except the page glitches and you can’t scroll down all of the way. So I guess some notifications I’ll have to receive by snail mail, but not even sure which ones since it won’t let me scroll down. From my first 10 minutes using the app, it seems like a bother. Hopefully the laptop website is much better than this.

   tofastnv · 30 Aug 2026

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