My Spectrum

• Free

Last verified 30 Aug 2026

4.8 3447491 ratings · App Store

1. 5/5Review in general

   First you’re prices continue to go up every month for this and for that. You’re here to help people but continue to raise the prices on everything Second, going into your spectrum store to drop a box of the new chip you guys are promoting that I tried out and turns out that it wasn’t going to work for me because of the packages I have. so I got charged for two months for that because the nearest place to drop it off is 20 minutes away from where I live. So finally when I had a chance to drop it off at the nearest place which was a spectrum store to have to wait 45 minutes. That’s not all that happened in the store as I sat there watching there were 6 employees and only 2 persons were being helped. Watching the manager just stand around and watch and talking and joking around with other employee instead of getting on a register and helping out when there were a number of people needing help. Then manager came to speak to me and he asked if I had any questions I said yes how come I have been here 40 minutes and haven’t been helped. Just came in to turn in what’s in this box and I just see you standing around watching talking and joking around with other employee. He said because he’s the store manager. That is just ridiculous if there’s a need and you want to give good customer service a manager should be able to get on a register and help the customers. After I made that comment he got on a register and I got help right away. It shouldn’t take for a customer to say something and speak up for a manager to help.

   Frustrated😤😤😤 · 30 Aug 2026

2. 5/5The BEST Account App EVER!!

   It’s so easy to use. It’s a one stop shop to manage and control your spectrum account, billing, and services, and to get support and help if needed. If you have a Spectrum Modem/Router combo, the app allow for device control such as. Porting certain devices to sleep (pausing them from Internet access). It’s a great feature for homes with kids/teens. You can also get easy to read articles/instructions in the support section. You can access tech appointments and change/edit them. You can pay your internet/TV/voice bill or your mobile bill, manage payment methods, and view your pdf (printable) statement in the billing tab. You can also manage auto pay, update payment date or methods, and even turn it off. You can add authorized users to your account to be able to call and make changes to the account. The mobile service tab gives access to all of your cellular info, billing, and to manage settings, etc. You can see phone balances, access anytime upgrade, and so much more! Finally, make sure you search “streaming apps” in the support tab if you have a spectrum TV (aka Video) package. The Spectrum TV app is incomparable to other tv apps, and all the network streaming apps that come with our cable subscription give us such variety for watching and entertainment. Especially when on the go or traveling. Yay for Spectrum’s Apps!

   TheUnderratedJo · 30 Aug 2026

3. 5/5Review on my service with SPECTRUM

   I, been using “SPECTRUM” scene back then when they brand them self as “TIME WARNER” . I, have enjoyed Cable TV, land line, internet having the triple package. Using Coaxed cable and now they use Fiber but still comes into you’re home as coaxed cable which is great because I, don’t have to do no changes or updates on my house for them to provide there Service. AT&T and Verizon wanted to makes more jokes on my house for a fancy box which I did not want . With my travels in different area I’m glad Spectrum was Local and always around as a option due to cost . With my budget I can afford Triple package and have all 3 services and with the other company I had to sacrifice 2 to get only one for the same price I was not having it. They are helpful and there new online support and app save me a lot of trouble now and even have payment arrangements when you are having difficulty time in you’re life or emergency. I, am a customer who they could know I will always choose SPECTRUM first . Due to my experience and journey with them . I, am now looking into a cell phone plan with them which they just started sponsoring and it’s affordable and unlimited. If it s connected to there wifi and towers .I am pretty sure the service is going be fast and dependable. Thank you Spectrum for you’re help and service and all you do for the customer. I know when you were Time Warner y’all didn’t have much new things for customer or new online support like you do now in the conversion and I’m happy for who ever bought out Timer Warner and is running things now. Keep up the great work.

   zealot562 · 30 Aug 2026

4. 5/5Unbeatable Hands-down!

   Within 24 hours of my effortless experience signing up for Spectrum high speed internet service, I was surprised to open my front door and see that my router and equipment sitting there. It took all of 5 minutes to open the packages, connect about 4 wires, log into my account and a few clicks later I had lightning fast 1000mbps internet service up and running. Best part was I didn’t have to pay not even $1 Upfront. All I did was apply for the service, which took all of 10-15 mins. Being that it was so simple to apply, and the fact that no upfront payment was required, I was skeptical that it was even real. But low and behold, 24 hours later, I was surfing the web at faster speeds than I ever had. *** I also forgot to mention the best part; when you sign up for Spectrum internet service , they give you 1 FREE YEAR of Spectrum Mobile cell phone service, with UNLIMITED talk text and data. About another two days after my internet equipment arrived, I checked my mailbox, and there was my Spectrum Mobile SIM card. Again, I used the “My Spectrum” app, and in about 5 minutes, I had my mobile service up and running. ALL this for just $70 bucks a month! And that’s with the most expensive internet plan available.

   Vinnydefo · 30 Aug 2026

5. 2/5Terrible customer service

   Let me tell you, when someone who used to work in the customer service industry tells you this company has really bad customer service, believe them! I had spectrum mobile for about 2 years and at first I thought it was great. Cell service was good. My issues started trying to merge my phone number account with my husband’s already existing internet plan. Tell my why it took 10 phone calls to get NOTHING done which each representative telling me the same thing “you’ll get a sim in the mail, the process takes a few days” when in reality all the back and forth took 2 months for NOTHING to get done except waste my time. NO ONE told us it couldn’t be done. (Btw 2 years later you still can’t). Even a trip to the in store was a waste. 2 years later my phone died and I needed it for work the next day. Went to the store to buy a new one. They will NOT sell it to you same day. You have to wait 2 days of shipping and then the whole set up process and send a request if you want to keep your old number. I needed my phone urgently for the next day as I use it for work. Because of all these terrible experiences, I left and switched to another company *cough* t-mobile *cough*. MAKE SURE TO REMOVE YOUR AUTO PAY CARD BEFORE YOU CANCEL otherwise they’ll still charge you the full amount even though you cut it off 2 weeks early from the due date. The app itself lacks functions and feels basic. Get out cause this company won’t help you when you need it.

   maidenjen · 30 Aug 2026

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