My Spectrum

• Free

Last verified 30 Aug 2026

4.8 3447491 ratings · App Store

1. 1/5Sexist customer service reps

   I’ve been a Spectrum customer for almost 20 years (they were Insight before being bought by Charter). I was having issues with both the Spectrum TV app and the MySpectrum app. I was chatting with “Jonathan” via the chat feature on their website because the MySpectrum app wouldn’t load at all. The representative was troubleshooting the issues and was unable to resolve anything. He kept stating there was an issue with our internet which I know there wasn’t as I work from home full time utilizing our home internet and I’d had zero issues. He asked if I could check if any other devices were having issues and I told him my husband doesn’t have the app so I didn’t know. He then told me he needed to schedule a technician to come out to which I replied no thank you because this is an app issue not an internet issue. As I’m chatting with him, my husband gets a text and email stating the contact settings have been changed to his information. Mind you, I am the account owner and my husband was added afterwards as optional when he moved in. My husband doesn’t even have the app to change anything and I couldn’t access the app to change anything. So “Jonathan” apparently didn’t like that he couldn’t resolve my issue and didn’t like that a woman is the account owner with my information being the main contact so he changed it to my husband’s email and phone number. I ended the chat then noticed on their website, there is an app outage.

   DogmomLouKY-Allison · 30 Aug 2026

2. 5/5Review in general

   First you’re prices continue to go up every month for this and for that. You’re here to help people but continue to raise the prices on everything Second, going into your spectrum store to drop a box of the new chip you guys are promoting that I tried out and turns out that it wasn’t going to work for me because of the packages I have. so I got charged for two months for that because the nearest place to drop it off is 20 minutes away from where I live. So finally when I had a chance to drop it off at the nearest place which was a spectrum store to have to wait 45 minutes. That’s not all that happened in the store as I sat there watching there were 6 employees and only 2 persons were being helped. Watching the manager just stand around and watch and talking and joking around with other employee instead of getting on a register and helping out when there were a number of people needing help. Then manager came to speak to me and he asked if I had any questions I said yes how come I have been here 40 minutes and haven’t been helped. Just came in to turn in what’s in this box and I just see you standing around watching talking and joking around with other employee. He said because he’s the store manager. That is just ridiculous if there’s a need and you want to give good customer service a manager should be able to get on a register and help the customers. After I made that comment he got on a register and I got help right away. It shouldn’t take for a customer to say something and speak up for a manager to help.

   Frustrated😤😤😤 · 30 Aug 2026

3. 4/5First Month Experience

   The app, gets the 4 stars, which is fine and functional for now. My following review reflects the start of me transferring my service from my old carrier to Spectrum, which only gets (1) star and the (1) is only because the phone, by your reps. was answered, last month. Although I was transferring my service from Cricket to Spectrum. The agent at the Spectrum site, off Zaragoza in El Paso, TX, told me he couldn't help because my phone was locked. I was left to figure out how to activate my phone myself. I was already left without phone service for the week prior after Spectrum hijacked my number from Cricket. After one final gasp I ended up going to the Cricket office on Zaragoza & North Loop. Get this!! Even though I was leaving Cricket the agent there was very kind to figure out what needed to be done to unlock my phone and - Viola - my service was active in seconds. The Cricket agent, whom I was leaving did what the Spectrum agent, where I was activating to, didn't even want to venture a guess. I'll be staying with Spectrum for the next 12 months, and why not take advantage of them now for free phone service for 12 months. But I will be leaving Spectrum once my promotion ends. If you look up my account and see all the customer service reps I spoke with, no one knew what to do or how to help. The one hand didn’t know what the other hand was doing. The representatives I spoke with were clueless and could only do what they were taught to do but go no further, and non of them went the extra mile to try to help. Thank you, Joe

   Crue35 · 30 Aug 2026

4. 5/5Unbeatable Hands-down!

   Within 24 hours of my effortless experience signing up for Spectrum high speed internet service, I was surprised to open my front door and see that my router and equipment sitting there. It took all of 5 minutes to open the packages, connect about 4 wires, log into my account and a few clicks later I had lightning fast 1000mbps internet service up and running. Best part was I didn’t have to pay not even $1 Upfront. All I did was apply for the service, which took all of 10-15 mins. Being that it was so simple to apply, and the fact that no upfront payment was required, I was skeptical that it was even real. But low and behold, 24 hours later, I was surfing the web at faster speeds than I ever had. *** I also forgot to mention the best part; when you sign up for Spectrum internet service , they give you 1 FREE YEAR of Spectrum Mobile cell phone service, with UNLIMITED talk text and data. About another two days after my internet equipment arrived, I checked my mailbox, and there was my Spectrum Mobile SIM card. Again, I used the “My Spectrum” app, and in about 5 minutes, I had my mobile service up and running. ALL this for just $70 bucks a month! And that’s with the most expensive internet plan available.

   Vinnydefo · 30 Aug 2026

5. 5/5The BEST Account App EVER!!

   It’s so easy to use. It’s a one stop shop to manage and control your spectrum account, billing, and services, and to get support and help if needed. If you have a Spectrum Modem/Router combo, the app allow for device control such as. Porting certain devices to sleep (pausing them from Internet access). It’s a great feature for homes with kids/teens. You can also get easy to read articles/instructions in the support section. You can access tech appointments and change/edit them. You can pay your internet/TV/voice bill or your mobile bill, manage payment methods, and view your pdf (printable) statement in the billing tab. You can also manage auto pay, update payment date or methods, and even turn it off. You can add authorized users to your account to be able to call and make changes to the account. The mobile service tab gives access to all of your cellular info, billing, and to manage settings, etc. You can see phone balances, access anytime upgrade, and so much more! Finally, make sure you search “streaming apps” in the support tab if you have a spectrum TV (aka Video) package. The Spectrum TV app is incomparable to other tv apps, and all the network streaming apps that come with our cable subscription give us such variety for watching and entertainment. Especially when on the go or traveling. Yay for Spectrum’s Apps!

   TheUnderratedJo · 30 Aug 2026

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