My H-E-B

• Free

Last verified 30 Aug 2026

4.8 42542 ratings · App Store

1. 3/5If you're blind, don't just add to cart.

   If you're blind, there is something you need to be aware of. The most important thing is, the ad to cart button is before the item name, not after like in pretty much every other app. This means, if you do what you would typically do with other apps, you'll likely do what I did and buy something you're allergic too and really have no recourse because You legitimately placed the order. Instead of putting steelhead trout in my cart, I put 3 1/2 pounds of salmon. While other people in my household can eat salmon, I cannot. I'm allergic to it. We can't even cook what I can eat in the same pan as salmon unless my food is cooked first. When checking out, I figured, I already had everything in there that I wanted, and checked out. When it got to my house, my daughter told me that I had ordered salmon, which everybody else can enjoy but I will not be eating. This is definitely something that should probably be addressed, and Weil it isn't a problem with the app not working properly, it would be nice to have some continuity between this app and other grocery apps, like Instacart or even Walmart's apps so things like this don't happen. As it stands, I can't get what I am not allergic too to my house from H-E-B in time Without paying another delivery fee that's six dollars higher than what I already paid. The only way to know exactly what you're adding to your cart before adding it is to click into the item, which is a lot more trouble than it's worth. It's frustrating, and it would be nice if everything was as easy for blind people as it is for everybody else, but it isn't in this case.

   Mom24monsters · 30 Aug 2026

2. 2/5Transparency is lacking

   I used to a proud H‑E‑B customer, but now I feel duped. I have always been a deal seeker and coupon cutter. I would normally not go out of my way for a better price, but due to the current economy it has become necessity. Recently, I had plans for a trip to H‑E‑B and another store. I was using both store’s app to compare prices and create my shopping list. I was surprised to see most of my items were higher at H‑E‑B. The variation was 10 cents to $2, with all the items on my list it would have added up to about $20. I went to H‑E‑B and purchased the items on my list, but started to notice some of the price differences. I looked at some of the items I had planned to buy at the other store and noticed the labeled price was about the same as the other store. Why??! It turns out that the “Free Curbside” is not free, many of the items include an up-charge. I have not been able to find a way to tell which items have an up-charge and which don’t and how much each upcharge is. All that I know is, is that I will never do curbside again with H‑E‑B; because if you are buying a cart full of groceries, it will probably be around a $20 “free curbside” upcharge , that is not disclosed whatsoever. I am also very disappointed on how the coupons are applied. There is no transaction history of your used coupons in the app. Several times I have purchased items because of a coupon to find out later it did not get applied.

   BetBet87 · 30 Aug 2026

3. 3/5Improved but not 100%

   I was so excited to see in store shopping was available in the new app. We used it this weekend and I was disappointed. Yes it’s easier to add items to my list, the coupons are easier to add, and the aisle location is still there, but that’s it. I don’t like how it’s organized by type because that’s not how my store is laid out. We had to do a lot of doubling back because, for example, cheese isn’t with dairy and ground breakfast sausage isn’t with the ground beef. I know the layout of the store to know this, but when we use the app to help us with the order and check things off top to bottom this isn’t helpful. It would be great to have the option to sort by aisle or by type. Also I would really love the subtotal (even if it’s just an estimate) in the cart total. Finally, it seems I have to delete my whole list or items individually. I admit there may be an easy fix I haven’t found yet but in case there isn’t I wanted to include. In the old app we could tap clear cart and I don’t see anything like that as an option. Not a huge deal but something that would be nice. But this is enough for me to continue to use the old app for now.

   Aimstertx · 30 Aug 2026

4. 1/5Horrible app, it will not operate correctly on an iPad

   The app has the current version, my iOS software is up to date, I checked my website settings and app access permissions, but yet the keyboard to login will NOT let you click on the “123” key to be able to enter any #’s that may be in your username/password, it stays on the letter keyboard. Whenever you try clicking on the “123” key it is unresponsive and the keyboard does this side to side movement. When you click to open the login screen in Safari it gives you an error message. Downloaded the app on my iPhone and absolutely no issues. —— I do not like being forced to download extra apps on my phone. Target/Walmart/Publix/Instacart/Doordash/Petsmart, NONE of those apps have an issue, but the H-E-B app does. Plus, like other reviews have mentioned, the app/website has issues saving the curbside pick up time, you have to do it multiple times before it saves —— I think the issue here is, H-E-B didn’t create an iOS phone versus iPadOS versions, they made 1 for phones that can be downloaded on tablets. The issue with doing so, creates the probability that the app will not always display/function correctly on a tablet. And when I contacted support, they sent me a copied and pasted troubleshooting guide of check your time zone, check your access permission, check you app/iOS version, ensure the device isn’t rooted, basically the app problems are not H-E-B’s fault or a faulty update, they are stemming from “user error”.

   Forget this game!!! · 30 Aug 2026

5. 1/5Very cumbersome to use the weekly ad

   Updated: I was hoping the app update would make the app less cumbersome but I can’t see any improvement. So glad I kept the old app for now. Please make the app so the ad defaults to a list view and allows ad items to be added to “my list” by just clicking on the items and then adding all the selected items to my list at one time after looking at the entire list. The same for the coupons. Let me select all the ones I want and then add them to my list at one time without having to pick a particular flavor, etc. The new app seems like it is designed only with those who want curbside/delivery and makes it difficult to make sure I get the best deal. If I want to shop like this I can just go to Walmart where the app is very similar to the new H-E-B app. Please bring back the best parts of the old app to make planning an in-store shopping trip efficient and easy. The new app requires too much back and forth. I just dowloaded the new app. So far, I’m not a fan. It defaulted to the curbside shopping list and I had to switch it to get my previous instore list. The ad view is horrible, the list view for looking at the ad is much better and I was able to switch it but when I left the ad and came back to it, it was switched back to the ad view. I also don’t see the buttons to add items from the ad directly to my shopping list by just clicking “add to list.” Haven’t tried the coupons much yet but the one I did try went to a curbside list and not my actual shopping list. I hope some improvements are made quickly.

   Khrmd · 30 Aug 2026

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