Academy Sports + Outdoors

• Free

Last verified 30 Aug 2026

4.9 220627 ratings · App Store

1. 5/5Great

   Academy is one of my favorite places to shop for sporting goods and outdoor gear. They consistently have great prices, excellent sale deals, and membership pricing that makes it even easier to find good value. While Academy may not be the biggest hunting and fishing outfitter around, they have everything I personally need, and I appreciate being able to find it all in one place. What really sets Academy apart, though, is the staff. The employees are always helpful, courteous, and knowledgeable, and they’re willing to take the time to answer questions and help you find what you’re looking for. Great prices, frequent sales, a solid selection, and outstanding customer service make Academy Sports + Outdoors a store I’m always happy to visit and recommend.

   eddwin321 · 30 Aug 2026

2. 1/5Redeeming Rewards

   I tried to redeem the rewards on my account on the website then my app because I was having problems trying to redeem the rewards on the website. The rewards were expiring soon so I thought I would buy some workout equipment. The site ALLOWED me to add all the rewards to my cart with no problems but when I tried to check out it kept saying “Sorry we couldn’t process your payment. Please check your card details or try another payment method.” I was confused as to why it needed a card when the rewards were enough for the purchase. So I got on the chat & got “Tammy C” who has no customer service etiquette & is very condescending. She talked to me like I worked at Academy & already knew the answers to my questions or should know them as a customer. While chatting with her I mentioned did I have to pay for the taxes which is why I needed to have a card, basically answering my own question. She said I needed to take one of the coupons off because the system will not allow a charge of zero. Excuse me what? So I said so I’m paying taxes because the coupon says $10 off your purchase of $10 or more. She says yes taxes would be charged. Again what? So I concluded I had too many rewards in my cart & I needed to remove one & pay taxes with my credit card. We could’ve been done with the conversation if she had made it plain & simple. She sends me a link to “Academy Special offers terms & conditions” which isn’t under the rewards on my account but under customer service tab. I would’ve know to look there. The website needs to be functional & the associates need to be more sympathetic.

   Cibolo resident · 30 Aug 2026

3. 2/5Why is “Hide OUT OF STOCK” an option if still shown?!

   Searching couple specific brands so decided to toggle “hide out of stock” items in order to make the list more manageable (& they’re OUT OF STOCK anyway!). Even after sorting various ways, out of stock items are STILL being shown. INCLUDES OUT OF STOCK — ONLINE, SET +NEARBY STORES, ALL OF THE SIZES + ALL OF THE COLORS. ❌ Also tried on the website, same thing. Even more inconvenient than the list of thousands of items that came up—that also include items by OTHER brands than your selection BUT apparently Academy thinks you won’t notice (?)—is that you decide you want to purchase so click that item only to discover it’s out of stock when the item comes up. INCLUDES OUT OF STOCK — ONLINE, IN STORE, ALL OF THE SIZES (even the seldom ordered XXXS or XXXXL are out of stock & some items only have 1 size listed AT ALL-that’s out of stock) and yep, ALL OF THE COLORS. No all of the items didn’t JUST miraculously sell out when I began the search, as that would be HUNDREDS of items over 10 + searches within the Academy app AND main website, over a course of several weeks. So no. **The conclusion—too little time for this nonsense when alternate stores do not have this same issue.**

   HauteBeauty · 30 Aug 2026

4. 3/5Let’s see now

   First time I ordered from here & it was so so, ordered a knife, 2 men’s sandals, 3 packs of under armor socks & a knife sharpener. Delivery was fast BUT one of my items which was the knife sharpener was returned & used before I bought it, the box was stapled & I would’ve been fine with that BUT it was used where you can see it was used, they should’ve said that & maybe gave a discount on an open used item so the customer at least knows & decides if he/she wants a used item, not cool for any customer especially for a first time customer for them to go through a so so experience & 2nd was they gave me the wrong size on 2 of the 3 packs of socks. I like this website & the deals they have especially with the free shipping are good so it’s fine but hopefully they will let customers know when something is used especially when it shows that it’s been used. So I gave it a 3 stars because for that but I will be shopping here again because they have nice products & reasonable prices.

   AMZD345 · 30 Aug 2026

5. 2/5Disappointed

   I placed a significant order on this past Black Friday, I opted to pick up my order in-store for safety reasons. What I was not aware is that half of my Christmas order would be cancelled and for the remaining items I’d have to do several trips to the store after receiving emails after emails “that my order had been fulfilled!” Only to arrive at said store to be handed 1 item and no clear answer as to why I have to do various trips. The first person I spoke with was very unprofessional and cocky and not interested in the inconvenience this has been to me. I believe he was a supervisor or manager he wore a blue shirt. When I went back again 3rd time to pick up another package of my (order) I ask to speak to a Manager who this time was very empathetic and understanding with the situation I was experiencing. He was kind and patient and listened carefully as I explained my experience at this store. He promised he would look into it and to make up for the inconvenience he actually gifted me a gift card out of his own expense and a few discounts coupons. He didn’t have to but he understood the inconvenience of me having to drive multiple times to the store to pick up my items. And the disappointment of shopping online at the store I picked and then not even notified that half my order was cancelled. Until I personally checked the Academy app. I can’t say that I will continue shopping here.

   input2018 · 30 Aug 2026

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