MTA TrainTime

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.9 211081 ratings · App Store

1. 5/5Great app, occasional wrong track

   Train Time is great for listing departure tracks at Grand Central, but can be inaccurate at stations farther out. At Southeast, NY, commonly, Grand-Central-bound trains depart from Track 2 and Wassaic-bound depart from Track 1. Fairly often, Metro-North’s operations people reverse these tracks, causing inexperienced Wassaic passengers to get on an electrically-powered train on Track 1 - listed as Wassaic on the Southeast departure screens and on Train Time as Track 1, both of which are wrong. An experienced commuter like me knows that only Diesel trains can travel north of Southeast. This is not a software bug. It is an operations error not to update the Southeast screens and Train Time when the tracks are reversed. I commute through Southeast only about once a week, and I have seen non-posted track changes like this occur twice in the same month.

   More a Reader than a Writer · 30 Aug 2026

2. 1/5Terrible

   The app is convenient as I can buy my ticket as I’m running for the train. My issue with this app is that they’ll send you emails threatening to block you on the app. Today I got an upsetting email that they’ve been tracking my activity on the app and that I be activating my ticket after getting on the train and i’ll be blocked if that keeps happening. Firstly why does that matter? All the tickets i’m buying are city tickets that I can only use that day so you’re not losing any money. Secondly why would you make your customers active their ticket before getting on the train? I had an incident where I activated before getting on the train. The train was so incredibly delayed and guess what happened… my ticket ended up expiring before I could even show my ticket. Please explain to me what sense it makes to activate my ticket before entering the train. You guys are disgusting money hungry animals taking advantage of the working class that needs to use your services to get to work. The ticketing people don’t even scan the ticket, I activate it and they barely look at it. Maybe you should enforce stricter rules with them then, if you want us to be activating it before getting on the train. And how are you going to be threatening your customers with some bull like that?! I go to and from Atlantic Terminal they always ask for my ticket so whether I’m activating it before or on the train it still gets activated. They never once not asked me for my ticket so I’m confused as to how you are losing money and have the nerve to send me an email like that. 1/5 app

   Arlenlara · 30 Aug 2026

3. 1/5New 2026 Policies are DISGUSTING

   *All who read this review, you are better off now purchasing or going back to physical tickets from the machine. Actual Review: Periodically you ask us patrons to fill out a survey for feedback. Just recently after the changes, I was asked for feedback. Yet, you intentionally left out no open-ended prompt for participant to voice real and honest feedback. You do not care or “value” our feedback. Why? Because you pulled such a lousy, scheming, scamming, greedy stunt like this. It’s the expectation now for any corporation these days. No more 10-ticket purchase option. Replaced with One-Way or “Day Passes” that both expire next day 4 AM. All ticket options except monthly/weekly expire 4 AM. Price increase. Not to mention the infernal $8 “late” activation surcharge. You got the fare so why on earth would you pile such a penalty on top of that!? All of these things are very anti-consumer. There’s no justification for it. And for passengers, at times, their ticket goes unchecked making the money spent absolutely wasteful. On top of that, delays, cancelled trips. What do you have to say about that? Horrible, horrible, horrible decisions made all around. Abysmal practices. Shame you. HOW MUCH MORE DO YOU WANT TO GOUGE OUT PEOPLE? When will enough be enough???? Mark my words, your stellar 4.9 App Store rating will go down. I hope it does. I and many others will make sure of that. Absolutely ridiculous to make changes like this.

   Iridescent🧚🏽‍♀️ · 30 Aug 2026

4. 2/5Functional but hostile policies

   As an app that shows how the trains are running, sure. Works fine. But using tickets in the app is frankly insane. First, you have to create an account, so that if they decide to fault you (more on that later) they can block your account without warning. They have a policy where if, because of a glitch or accident, you buy more tickets than necessary, you’re given a two-minute grace period to “request” a refund, after which there is no recourse. And then there is the fact that they track your location to ensure that you don’t activate a pre-bought ticket the second you’ve stepped foot on a train that hasn’t left yet. MTA apparently doesn’t care that that’s how most people use the app or understand that the location services isn’t actually good enough several floors below ground to guard against false flags. All said, get the app if you want a slightly more convenient way to track the trains. Otherwise, the MTA needs to change their ludicrous policies.

   Matt-- · 30 Aug 2026

5. 1/5Flawed 8$ dollar surcharge system

   I am consistently getting hit with the $8 "on-board" surcharge despite purchasing and activating my tickets before I board the train. The app's algorithm appears to compare the activation timestamp against the train's scheduled departure time, which completely ignores real-world commuting. If an MTA train is running late and I activate my ticket on the platform after its scheduled departure time, the app assumes I’m already on board and penalizes me. It also flags you if you activate while walking down the platform just as the train arrives. This is a massive oversight by the development team. Honest riders who are paying their fares shouldn't be subjected to predatory fees because of a poorly coded algorithm that doesn't account for the MTA's own delays. Until this logic is fixed to account for real-time train locations and realistic boarding windows, the app feels like it is designed to nickel-and-dime commuters. Fix the timestamp logic.

   Polaris kid · 30 Aug 2026

4.6 27708 ratings · Google Play

1. 1/5

   they will try to bully you into another fee! buyer beware! I activated my ticket as the train pulled up and I had my ticket scanned right after boarding. then got a warning that my ticket was scanned too soon and they were going to charge me if it happened again! just stick to paper tickets and avoid their nonsense!!

   Kristina Ryan · 31 Jul 2026

2. 1/5

   why is the train never held accountable? 5-10 minutes late, where are the repercussions? should honestly take notes from japan, if a train is even 2 minutes late they make a public apology. pay extra for late service.....spitui

   Axel Taylor · 31 Jul 2026

3. 1/5

   when i try showing the ticket it puts me to the logo loading page. The map section still crashes the app when you try to open it.

   Skye Romero · 31 Jul 2026

4. 5/5

   TRAINS ALMOST ON TIME

   Patrick Tompkins · 31 Jul 2026

5. 4/5

   able to open app quickly. would prefer an icon on the phone to open the app rather than going through the Play Store to access the app.

   Barry Lee · 31 Jul 2026

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• 10.13.0 · 26 Aug 2026
• 10.9.0 · 29 Jul 2026