Menards®

Shown for US

• Free

Last verified 30 Aug 2026

Shown for US

4.8 213591 ratings · App Store

1. 5/5App does not work (Update below. It works now.)

   My app stopped working. It keeps giving me “Oops… unable to…” messages. The last thing I had done was search for a store location and it got stuck in that mode. It said “oops” it was unable to find a store location so I tried to search for a product. It told me “oops” it couldn’t do that either. I tried to go to my cart and then my account and “oops” it couldn’t find either of those things either. I reluctantly logged out of the app and it then wouldn’t let me log back in because “Oops unable to get account information at this time, please try again later”. I reluctantly deleted the app and downloaded it again. I got the same “oops” message saying it could not find my account information. I’m thoroughly disgusted as this has been happening for over a month that I am aware of. There is no store where I live so I place orders online and drive to the closest store to pick up my orders. I can use the Menards website, but the app does not work. Update - I figured out it was due to the use of a VPN. Although I had never had this problem before, once I disconnected from my VPN I was able to log in and use the app again.

   Jdtimes2 · 30 Aug 2026

2. 5/5exceptional customer service!

   The Gull Rd., Menards in kalamazoo has delivered exceptional customer service to me in 2025. For the first time in my life, I bought a new house on my own knowing while I might be in over my head. There have been multiple items I’ve needed such as landscape, irrigation and gardening equipment, a propane exterior fire place, mini-fridge, and now a small size snow thrower. Each and every time I received quality guidance as I made my selection on a budget, they were all clearly well informed, never seemed bothered by my endless questions, gathered up all the heavy materials, brought them up front or had me pick them up out back. I never had to wait for these items and everyone was super friendly and wonderful. Now, when I need anything related to my new house or landscaping, I go straight to Menards on Gull Road! Menards Rules All!!!!

   LaughWarrior · 30 Aug 2026

3. 4/5Keeps getting better, but could use a few more changes

   I didn’t really care for this app at first, as it was not very useful, but it is getting better. The view in store was not very helpful, as it just pointed you to a general area. But now you can see the exact aisle and section, very helpful! I also like the addition of the option to save an item for later. Before I had to add items I was considering to a list, but now I just click save for later, I love it! A couple things I would like to see added are the ability to copy & paste. I was looking for a receipt and scanned the item, but I was not able to copy the SKU to paste to the lookup receipt function. I had to write it down and then type it in the receipt lookup. Another great thing would be to search for a SKU on all of your saved cards in the receipt lookup and not one card at at time. EDIT: Thank you for adding the option to copy & paste! This is helpful when scanning an item and copying the SKU to look up the receipt.

   oomdelaooms · 30 Aug 2026

4. 1/5Worst app, worst store

   Is it any surprise that the worst home improvement store has the worst app? Certain other hardware store chains (who I won’t name) make it easy to locate items and shop from home; that’s because those apps are actually, you know, useful and stuff. But year after year, Menards continues to roll out an app that appears to be for decorative purposes only. Beyond that, I wasn’t ok with Menards’ useless age discrimination policy during the height of the pandemic (e.g., banning people under the age of 18 from even entering the store), and I haven’t forgotten. It made absolutely no sense, given that kids were never the ones disproportionately affected by the pandemic. Funny how Menards didn’t ban older adults, if they were oh so concerned with protecting vulnerable age groups, but then again, why would they? After all, the elderly might actually spend money at their stores, whereas non-paying kids tagging along with their parents were a much safer target for their bias. Plenty of other options out there for hardware and home repair, where the apps are actually functional and customers of all age are treated with respect. I won’t shop at Menards again.

   Eazy Triple OG · 30 Aug 2026

5. 5/5Ale from Clybourn Menard is the best

   I saw the Christmas Santa ornament that you can blow out the candle on a tree on a tree display separately tagged for the price. A asked a worker where to find this ornament and he told me that I had to buy the whole tree. I said there’s a separate skew and price for it. And that my grandkids Papa had passed away and he was Santa. He said they didn’t have anymore unless I bought the display. I went to guest service and Spoke to Ale and she said I could order from another Menards and PU. I asked if she would help me get from Morton grove. She did and even helped when I couldn’t remember my password. I was able to confirm purchase within 10 minutes with Ale (Alessandra). She is wonderful and will make grandkids, kids and Papa’s wife holiday memorable. Please give her a raise! Liza M ( PS - I was able to order 6 more for each of the family. Thank you Ale !!

   Babsia3 · 30 Aug 2026

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