Marriott Bonvoy: Book Hotels

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Last verified 28 Aug 2026

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Last verified 30 Aug 2026

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4.9 2839267 ratings · App Store

1. 5/5Poor Design and Functionality, MARRIOTT PLEASE LISTEN

   This new App is almost useless. It is not user friendly or intuitive. It is also generating hordes of unnecessary paper if you want to print your reservation details; there are way too many advertisements to “partners” on it’s side bar links to “Get more Info” (or similar words), and fonts are overly large for what we need to see. However, when you click on any of the links, it just takes you to the overall Bonvoy site. You would think that if you want to see local dining options, it would link you to restaurants in that area, but it does NOT. Ditto for the other ads included - car rentals, things to do, etc. Total waste of time. MOST IMPORTANTLY, there is no where that I can find in this App that I can submit my room/stay preferences (room location, view, housekeeping, etc.). Marriott needs to QUICKLY RESOLVE the functionality of this App for it’s loyal members. I have had to call Owner Services, my home resort, and email the customer internet/web support numerous times and spent hordes of time about my upcoming reservations- most all were to no avail to resolve my requests. As a multiple week owner at a high demand resort in Vail, CO (Streamside) I find this to be an unacceptable level of service. The only folks I’ve found responsive are those at the resort, who assist as they can. Marriott, PLEASE FIX THIS! Platinum Elite Member (Xxxxxx559)

   Bimini bill · 28 Aug 2026

2. 5/5Appreciation and frustration

   I love Marriott, Bon Voy my daughters are traveling in Connecticut and me being a team member for Marriott. I am able to get them a room for good price. My only problem is every hotel has a different standard when you’re sending a family member. I think everybody in the business should realize these are our children that we are sending and getting rooms for. The employees at the front desk should treat them as their own children would be treated. This is not the case across-the-board. I have had trouble adding my daughter to the reservation through the Explorer discount. My daughter has the form her name is on it I made the reservation in my name. Because the account is in my name.. They had a terrible experience with a particular front desk associate. They have the explore form it was 1 o’clock in the morning. I made a reservation online for 65 plus I realize the essentials fee. Only to have. The front desk “a different rate for my daughters. Hotel clearly wasn’t sold out. And at one in the morning, I think that we is Bonvoy associates should be a little more accommodating and kind. What is the form for? If they show their ID have the form reservations made. And they can’t have the room. I because your name is not on the reservation. What’s the sense of the form? I’m sorry if I sound a little frustrated, but they have your three daughters in limbo at one o’clock in the morning is a little stressful. I do appreciate the discount. Knowing that comes to all of us. Because of the low wages we are all paid. So that is much appreciated.

   A town chargers · 21 Jul 2026

3. 5/5Irish Reynolds

   I am a traveling CNA and I’m currently in Cedar Rapids Iowa I’ve been staying at the town place suites, Marion I don’t usually take the time to write a review but the service I’ve gotten since staying at this hotel deserves MORE than a five star rating the staff here is amazing they go above and beyond their call of duty to make you feel valued, appreciated, and welcomed from the front desk agent (Jennifer) who lights up the lobby as soon as you enter and greets u with love and joy when u walk through the doors, to (Darla) the mid shift agent who went out of her way to assist me with my check in and also (Christi) who didn’t laugh at me when I slept in an ice cold room not knowing I had my a c control on 🤦🏽‍♀️she promptly came up to my room to personally attend to the possible issue and was willing to move me to a more comfortable unit until we discovered it wasn’t the AC it was me the operator 🤷🏽‍♀️ these are just a few of my experiences that I’ve encountered that bought me much needed laughs and made me feel I was home away from home from the front desk team to the amazing housekeepers!!!!! I stayed at one other Marriott in the area but QUICKLY returned back to town place for the customer service, beautiful scenery and most important THE STAFF LOVE!!!! do yourself a favor and always book town place suites Marion you’ll thank me later❤️

   Irish Reynolds · 28 Aug 2026

4. 5/5ONE MAJOR FLAW..

   The biggest problem with the app (I'm 99% sure its designed this way on purpose) is that it sorts the results of the hotel by loswest night rate - not the total of all the nights. So now, to see how much the hotel is for the entire stay, I have to click on the room like Im about to reserve it. From there, once I see that the first night is SIGNIFICANTLY lower than the rest of the nights (nice job sales team), I back out and look at the next hotel's rates. HERE'S THE WORST PART- Once you back out of a room (after you see the price), that room goes into "limbo" and is unavailable. I dont think it's forever but im not sure how long. So if the hotel only has 2 rooms left and I check out the rates on both of them (which I have to do because of the grimey sales tactics), the hotel appears as no rooms available. Edit: in response to the developers response- you have to view the summary of charges to find out the total price of the room. I get that. But everytime you view the summary of charges, and go back to the previous screen, that room is now not available. Try it - use the app, look up a room at a nearby Marriott and use next week as your stay dates. Select the first one (member rate/king/guest room or whatever it is) view the summary of charges. DO NOT select book now! instead go to the page before. What you have now done is removed one of that hotels available member rate/king room at that price. Now if the hotel has 5 of those rooms, try viewing that room's summary of charges 4 more times. Eventually that room will dissapear from the app results...All because you didnt want to put the room's total price on the page before the summary of charges.

   Mike213 · 28 Aug 2026

5. 5/5JW Marriott Resort & Spa Summerlin Nevada

   As a platinum member with Marriott one expects certain privileged. My request is always a King and yet multiple times when I have checked in I am told there are none available. When I inquired with the individual checking me in how this could be given I book out 4-6 weeks the individual shared with me that if someone checks in before me and they want a king they will put them in the room. I don’t understand why managers are ok to take away my room and give to someone else. What’s the point of being a loyal Marriott member if you give my room to someone who is probably beneath my platinum level?What prompted this review was the horrible coffee service in the rooms. You get one creamer and sugar packet each day (they have two in a pack). It’s the dry creamer to boot which one would think they could upgrade to the liquid creamer which even Springhill Suites carry this. This morning I woke up on my 3rd day realizing they did not restock the coffee. I called the front desk to have them bring it up and was told the hold time was 1 minute, after a few minutes I was told the hold time was 2 minutes and after another few minutes it was 3 minutes. I had to get dressed and go downstairs to get coffee as no one was obviously answering the phones. The manager here needs to look into the practice of giving away your preferred room and upgrade the coffee condiments. The preferred method would be to have multiple coffee and creamers stocked for the duration of one’s stay so if the cleaning staff forget you are covered. That being said the staff here are great and I like the rooms and location. I stay here weekly for work and enjoy the amenities the hotel has to offer.

   Bad coffee service · 28 Aug 2026

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4.9 544921 ratings · Google Play

1. 5/5

   the staff is very friendly and the rooms are very nice and clean. Nice area

   Mary Roundtree · 31 Jul 2026

2. 5/5

   Great and helpful app

   2 M · 31 Jul 2026

3. 4/5

   I couldn't find how to use my free night.

   Loren Swakow · 31 Jul 2026

4. 5/5

   I always enjoy my stay at the Marriot Bonvoy. I

   Raymond Marquez · 31 Jul 2026

5. 3/5

   When it's up and running it works great!! The app hasn't been working that great someone from your IT department needs to look into..Thanks

   Terri Wilson · 31 Jul 2026

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