Macy's: Shop, Save, and Earn

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 28 Aug 2026

4.9 2341193 ratings · App Store

1. 5/5Wonderful with 2 exceptions

   Macy’s online and store services are absolutely stellar! Price, value, selection and customer service are consistently wonderful and make me feel like a valued customer! There are two exceptions one is the Macy’s money. I always feel like I am getting ripped off by getting Macy’s money using it and then if something gets returned they subtract that amount. It should be absolutely a bonus based on how much you spend! This is especially true if I give something as a gift and it needs to be returned or exchanged. It is a mortifying thought that somebody would then have value discounted. The other exception is Macy’s customer service for online orders. Usually it is great but the other day I had a horrible experience. There was a cosmetic advertisement on the Macy’s banner advertising a free bonus for any moisturizer purchase. I ordered a moisturizer but the bonus did not go into my shopping cart. When I talked to a customer service person they said that the banner was wrong that it only covered certain moisturizers. But there was nowhere on the advertisement even on the back screen that had exceptions to what moisturizer would need to be purchased. I argued that that since the advertisement said “ANY“ moisturizer that they should honor it and give me the bonus. They agreed but said they couldn’t do that. I spoke with five people including two supervisors and both times the supervisors ended up “disconnecting” me! It was maddening and frustrating and never got resolved

   Dreemseekr · 30 Aug 2026

2. 5/5PUerto Rico needs to cancel Macys

   Today I found out the inconvenience of trying to buy products from Macys in PR. They dont ship most items to PR even when it is a US territory that uses the same mailing systems as the states. The Items are available to ship to my address in mainland but not PR. On top of it, their CS employee are not trained properly (mostly because they are far away in India and somehow the idiot send there to oversee operations is an incompeten person. Thats the only logical explanation). Without getting started on the app and web engineers who are costing a lot of money to Macys. PR is the only territory of the US where every single american store in the Island is the location with most sale (thats why Kmart, sears and JC Penny have never close in PR until recently (last Kmarts). As the matter of fact Macys PR is one of their most productive locations, yet they do not ship items here (in particular items on sale). The practice is Ilegal, smells like consumer fraud with a side of a breach to comercial clause on the Constitution. Honestly, I live this store but I am canceling them because if PR is not going to be treated equally as the states stores why bother expending our money there.

   Cancel Macy’s · 30 Aug 2026

3. 2/5Longtime Macy’s shopper

   I been shopping with Macy’s on and off for 20+ years. The problem is that I recently downloaded the app since some of my local stores closed and is difficult to get to. Anyways, I found a few different things to purchase (some curtains and a little table). I put them into the basket and proceed to check out. I have a gift card that I received to cover most of the balance and it gives ZERO options to put the card in. Even tried following the instructions through the FAQs and still nothing. I tried using my card without the gift card and it says that the items are not available or sold out and to remove the items. I do and come back a few hours later and even days later and they are still available. So I try again and gives me the exact same message as before. This has been going on for the last week or two. Even tried chatting with agent on the app and two on the phone. They even don’t know. I don’t know what is happening with them the last few weeks. If any items are completely sold out or temporary sold out then the site should say that and should be given an option if the said item(s) will ever come back as available so the person doesn’t have to waste their time. Also add an area to redeem gift cards so that people can actually use them. At this point I am tempted to sell the gift card and go elsewhere to buy the items.

   my Mustang · 30 Aug 2026

4. 2/5Categories

   I love Macy’s as is always my go to store for clothing, shoes and decor. However, I have to say I don’t like a change they made in their app. When you go to your Favorites it used to have the icon of each category I had created, ex: Kitchen, Gym Clothes, shoes, winter Coats, Purses, Dresses etc. so I will click in any of the categories and it will show me the items I put in that category. Well, now with the update it doesn’t do that. First it show me category “kitchen” and I have to scroll down to all those items to see the next one like for example “Gym clothes “ then I keep scrolling thru all the items to go to the next one. This is troublesome. Let’s say I want to see all the shoes I had like, I have to scroll down my other 5 categories to see the shoes list. By the time I finally see them I am annoyed. I think this was done on purpose so i am “forced” to scrolling down in each category and see all the items I have put in my favorites and maybe decide to put them in my cart to buy them. Believe me I don’t have time for that. If I know I want to buy shoes then let me click on the icon I create for that category and then show me only that. Don’t force me to scroll down thru all my categories. Please change this back as it was before an icon that you rename with the category and when I click on it to show me all the item I put as favorite under that category. Until then 2 stars

   kbeckett8504 · 30 Aug 2026

5. 1/5Customer Service couldn’t be worse

   I bought from the App ,my funds were taken from my Card but order was canceled by Macys , once i got trough the automated system that Doesn’t allow you to Press 0 like in most companies to speak with a representative i was trown back and forward to different departments nobody was able to give me a proper Explanation as why this was happening , Never Had so much trouble trying to Buy anything online , hours of my time until i got to Consumer Protection where i was told my orders were Canceled for suspicious activity , Purchase was made securely and with my own personal phone ,not from an unrecognized source , I tried to put the same Order with one Representative on the Phone he got all my information and Process the Order again and i was Charged Again for the same transaction and guess what ? They cancelled it ,what a joke , had to call back again and they didnt know what to tell me anymore supposedly they are not holding my money they blame Chase as the Culprit in this whole Transactions i Called Chase and they stated there was nothing wrong with my Card both Purchases went trough without no problem , The money is no longer in my Account and Macy say is not liable for that money , What Type of Scam is this Macys , how can a company so big show so little care for their Customers ? Is this is the best you guys can do ? Now they say 14 business days before i get my money back thats almost half a month , Hope everyone reads this Review and people start realizing how unprofessional and awfull your service is .

   Wicked UwU · 30 Aug 2026

4.8 357989 ratings · Google Play

1. 5/5

   Fantastic! smooth!

   Decarlo Bryer · 29 Jul 2026

2. 3/5

   web site is VERY difficult to use, has never been easy! upgrade now!

   Cathryn Creswell · 29 Jul 2026

3. 4/5

   I'm so excited because MAC lipliner never goes on sale. I love their lipliner!

   Carmelita Coleman · 29 Jul 2026

4. 5/5

   I'm loving it

   425eagles · 29 Jul 2026

5. 5/5

   Muchas opciones para elegir

   Adriana Gomez · 29 Jul 2026

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