Lufthansa
A travel companion app for Lufthansa passengers
by Lufthansa Group Digital Hangar GmbH
iPhone · iPad · Android
Quick verdict
- What it is
- The Lufthansa app allows users to book flights, check-in online, access their mobile boarding pass, and track their baggage. It also provides real-time information and flight status updates, as well as personalized services through the Travel ID and Lufthansa Miles and More login.
- Best for
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- someone who flies with Lufthansa
- frequent travelers
- At a glance
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- Free to download
Categories and search queries
Official categories
- Travel
- Travel & Local
- Business
AppCorpus categories
Key functions
| Function | Availability | Access | Scope | Evidence |
|---|---|---|---|---|
| Apple Wallet | Yes | Free | App Store | Store published |
| Free app | Yes | Free | — | Store published |
Screens
28 store screenshots
16 store screenshots
Pricing & paywalls
- Free
- Free to download
Ratings & reviews
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1/5Terrible app and website/server!
Been trying to reset password for weeks without getting any email, and I have checked all inboxes including junk. Their us 24hr customer service number doesn’t work. Finally got a hold of someone after hours of struggeling. That person told me to fill out a form which require me to fill in my service Id number. I don’t know my Id number because I can’t access my account! The customer rep finally digged up my number and told me that someone would reach out via email manually with a reset link, that was 1 week ago and still no email or reset link! Extremely frustrating! I’m now trying again to reset password after typing in the email 34 times I get an email with a link which is supposed to be valid for 24hrs, when I klick the link 1min later it says expired. Ridiculous. Who can I contact? No signals are going thru for the us customer service number!
addeees · 27 Aug 2026
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1/5Flight delayed from BLR india, no communication from Lufthansa whatsoever
Lufthansa needs to improve by a large margin with regards to the communication The flight from India took off 2 hours late, we assumed the pilot would recover from the delays, sometimes they do catch up. Upon landing the gate at FRA, was B26 and my connecting flight to DEN was Z21, there was ample time for Lufthansa to assign a near by gate so the passengers could easily board than the endless running from one gate to other which was a mile away, (imagine families with kids and seniors). The worst part was none of the floor escalators were working - everything was under maintenance and why was there a need or another security check? All these delayed significantly. When I reached the gate after all the troubles, the flight was still there the staff told me the gate and system is closed and asked us to rebook(so easy did not care) she said the LH service is just down the corner …honestly it was a long walk again ..nothing close by and then stand in an endless queue and the staff sitting right in the entrance to the queue was so rude. After 45 min of wait, it was my turn and I was assigned a flight but waitlisted, thankfully made it and reached Denver just 2 hrs late from the original schedule. All these would have easily avoided if LH was better planned, it’s turning out to be a worst airline at least for me. I’ll have to reconsider using LH again.
Janardhan Gurpur · 27 Aug 2026
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5/5Wendy - wadie - Youssef 🇺🇸🇲🇦
One of the best airlines in the world 🌎 I been flight with Lufthansa since 2012 and no regrets at all is since my son was born in 2017 he also has the pleasure to be part of the Lufthansa family with me and over 1 year ago I bring my husband from Morocco for the first time and he was more than happy to be with Lufthansa he got the best service ever and they made him feel comfortable on his first flight outside of his country for the first time and ones again he is flight Back round trip from us to Morocco and Morocco to USA Today , what a blessing this has been for us and I have directed other friends who travel to Egypt to flight with Lufthansa and they have done it now for 7 years straight ❤️❤️❤️ god bless you all from pilots and flight attendant and all the team on each airport and country that they go will see you next time next summer will beet again ❤️❤️❤️❤️
Youssef- Wadie- Wendy ❤️❤️ · 27 Aug 2026
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1/5App is Not Secure
I accidentally added someone else’s booking number under My Flights in the app, when I intended to only check the flight status. This cannot be corrected anywhere in the app to disassociate the booking from my account - once a booking has been added, it can’t be removed. It’s unclear how I can add someone else’s booking under My Flights and manage all flight details including upgrades, fees, and cancelling the flight - especially since my name does not match the name on the booking. After calling their support line asking for help, I was redirected to a technical support number that’s not open. This is not a secure app and there’s no support to assist with correcting these kinds of issues. If your email is ever hacked and you have a Lufthansa flight confirmation with your name, the hacker can enter your booking details and name into the app without issue and rack up charges on your card, or even disrupt or cancel your flight. This app should not be permitted on the App store as this is a huge breach.
Aly4u77 · 27 Aug 2026
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5/5Very satisfied customer but…..
I have always had an amazing experience with Lufthansa and that’s why I keep coming back even for my leisure travel! My trip this time was from Joburg to Frankfurt arrived early hours of the morning at around 5am! It was a great flight… amazing crew! My only concern is the inflight entertainment is very cumbersome with the remote controller locked into the side of the seat and having to open and close to operate it! Of most disappointment was the treatment by the mobility assistance representative on arrival at Frankfurt. She ushered a group of us aggressively to the elevator to get a shuttle ( I requested a wheelchair because I am mobility challenged) and she said “ this is not Africa this is Germany you have to move fast”! I informed her that her remark was inappropriate and that she has no clue what disabilities we have that impair us from running to the elevator! Other members of the group ( non-African, mostly German) were in agreement with my statement! Another thing I noticed is that the little amenities bag has become sparse and lacking in the pampering items one needs on a long flight! I am a loyal Lufthansa flyer so I mention the aforementioned in good faith!
Henmaria · 27 Aug 2026
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5/5
Kept me informed every step of the way. Excellent service. Could not fault it in any way.
Sanjeev Shah · 31 Jul 2026
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1/5
the checking staff in Instabul one of the lady that check our luggage in. was so unprofessional we got 4 children she didn't concern about the children and kept wasting our time. we're so upset when dealing with someone who is racist and incompetent.
Sallu Kamara · 31 Jul 2026
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5/5
excellent app
Prashant Padmannavar · 31 Jul 2026
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2/5
Clunky app which crashes often. Changing some details on your phone doesn't work as the app is not allways mobile friendly (eg one can't enter an OTP code).
Janne · 31 Jul 2026
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5/5
Very good
Mimoza Popa · 31 Jul 2026
Privacy & accessibility
Privacy
- Data Linked to You — Financial Info Developer declared
- Data Linked to You — Identifiers Developer declared
- Data Linked to You — Purchases Developer declared
- Data Not Linked to You — Diagnostics Developer declared
- Data Not Linked to You — Location Developer declared
- Data Not Linked to You — Search History Developer declared
- Data Not Linked to You — Usage Data Developer declared
- Data Linked to You — Analytics — Identifiers — Device ID Developer declared
- Data Linked to You — Analytics — Identifiers — User ID Developer declared
- Data Linked to You — Analytics — Purchases — Purchase History Developer declared
- Data Linked to You — App Functionality — Financial Info — Payment Info Developer declared
- Data Linked to You — App Functionality — Identifiers — Device ID Developer declared
- Data Linked to You — App Functionality — Identifiers — User ID Developer declared
- Data Linked to You — App Functionality — Purchases — Purchase History Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Identifiers — Device ID Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Purchases — Purchase History Developer declared
- Data Linked to You — Product Personalization — Identifiers — User ID Developer declared
- Data Linked to You — Product Personalization — Purchases — Purchase History Developer declared
- Data Linked to You — Third-Party Advertising — Identifiers — User ID Developer declared
- Data Linked to You — Third-Party Advertising — Purchases — Purchase History Developer declared
- Data Not Linked to You — Analytics — Diagnostics — Other Diagnostic Data Developer declared
- Data Not Linked to You — Analytics — Location — Coarse Location Developer declared
- Data Not Linked to You — Analytics — Search History Developer declared
- Data Not Linked to You — Analytics — Usage Data — Advertising Data Developer declared
- Data Not Linked to You — Analytics — Usage Data — Other Usage Data Developer declared
- Data Not Linked to You — Analytics — Usage Data — Product Interaction Developer declared
- Data Not Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
- Data Not Linked to You — App Functionality — Diagnostics — Other Diagnostic Data Developer declared
- Data Not Linked to You — App Functionality — Diagnostics — Performance Data Developer declared
- Data Not Linked to You — App Functionality — Search History Developer declared
- Data Not Linked to You — App Functionality — Usage Data — Other Usage Data Developer declared
- Data Not Linked to You — App Functionality — Usage Data — Product Interaction Developer declared
- Data Not Linked to You — Developer’s Advertising or Marketing — Location — Coarse Location Developer declared
- Data Not Linked to You — Developer’s Advertising or Marketing — Search History Developer declared
- Data Not Linked to You — Developer’s Advertising or Marketing — Usage Data — Advertising Data Developer declared
- Data Not Linked to You — Product Personalization — Search History Developer declared
- Data Not Linked to You — Product Personalization — Usage Data — Other Usage Data Developer declared
- Data Not Linked to You — Third-Party Advertising — Usage Data — Advertising Data Developer declared
- Data Used to Track You — Identifiers Developer declared
- Data Used to Track You — Identifiers — User ID Developer declared
- Data Used to Track You — Purchases Developer declared
- Data Used to Track You — Purchases — Purchase History Developer declared
- Data Used to Track You — Search History Developer declared
Accessibility
- Differentiate Without Color Alone — SUPPORTED Store published
- Larger Text — SUPPORTED Store published
- Sufficient Contrast — SUPPORTED Store published
- Voice Control — SUPPORTED Store published
- VoiceOver — SUPPORTED Store published
Privacy
- Data collected — Analytics — App activity — App interactions Developer declared
- Data collected — Analytics — App info and performance — Crash logs Developer declared
- Data collected — Analytics — App info and performance — Diagnostics Developer declared
- Data collected — Analytics — App info and performance — Other app performance data Developer declared
- Data collected — Analytics — Photos and videos — Photos Developer declared
- Data collected — App functionality, Account management — Files and docs Developer declared
- Data collected — App functionality, Advertising or marketing, Personalization, Account management — Personal info — Address Developer declared
- Data collected — App functionality, Advertising or marketing, Personalization, Account management — Personal info — Other info Developer declared
- Data collected — App functionality, Advertising or marketing, Personalization, Account management — Personal info — Phone number Developer declared
- Data collected — App functionality, Advertising or marketing, Personalization, Account management — Personal info — User IDs Developer declared
- Data collected — App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Name Developer declared
- Data collected — App functionality, Analytics, Advertising or marketing, Personalization — Device or other IDs Developer declared
- Data collected — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization — App activity — In-app search history Developer declared
- Data collected — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization — Financial info — Purchase history Developer declared
- Data collected — App functionality, Developer communications, Advertising or marketing, Personalization, Account management — Personal info — Email address Developer declared
- Data collected — App functionality, Fraud prevention, security, and compliance — Financial info — User payment info Developer declared
- Security practices — Your data is transferred over a secure connection — Data is encrypted in transit Developer declared
- Security practices — The developer provides a way for you to request that your data be deleted — You can request that data be deleted Developer declared
Accessibility
No accessibility labels collected yet.
Versions
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9.538.0
Expanded price overview: Easily identify the lowest fares for your selected travel dates. Clearer labeling: New Allegris and Swiss Senses badges highlight these travel experiences. Improved accessibility: VoiceOver support has been optimized for smoother use.
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9.540.0
Flight search: Optional access code input
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9.542.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.544.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.546.0
New in the app: Travel inspiration from Lufthansa Insights Discover our insider tips and highlights for your trip.
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9.548.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.550.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.602.0
Managing the app language is now easier. Simply use the new option in app settings to open system language preferences.
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9.604.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.606.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.608.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.610.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.610.1
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.612.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.614.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.616.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.618.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.618.1
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.620.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.622.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.622.1
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.624.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.626.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.628.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.630.0
· 23 Jul 2026
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.632.0
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
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9.634.0
· 24 Aug 2026
Fly with ease and confidence, thanks to our team's hard work in eliminating any bugs and glitches that may have caused trouble in the past
- 9.630.0 · 22 Jul 2026
- 9.634.0 · 18 Aug 2026
Alternatives
- Miles & More — Same category + similar ratings
- Condor Airlines — Same category + similar ratings
- SAS – Scandinavian Airlines — Same category + similar ratings
- KLM - Book a flight — Same category + similar ratings
- DB Navigator — Same category + similar ratings
- Eurowings — Same category + similar ratings
Availability by market
- US
- DE
- GB
- ES
Data quality & evidence
- Page completeness
- Independent summary published
- Last verified
- 30 Aug 2026
- Sources
- App Store, Google Play