Long John Silver's

• Free

Last verified 30 Aug 2026

4.7 27864 ratings · App Store

1. 1/5Unusable

   It’s completely absurd that in the year 2024 a corporation cannot hire someone to design an app that has at least basic functionality. When trying to place an order, I accidentally added a second item I only wanted one of but the app would not allow me to delete that extra item. In fact, every time I hit the “subtract” button it just added another item. So I closed the app & restarted it, then added my items again and placed the order, though the app never gave me any explicit confirmation that the order had been placed. When I tried to look at the orders tab to see if it had gone through, it was completely blank. When I tried to check the website, it showed multiple orders, including the one I never placed containing half a dozen sides of hush puppies from the app adding them every time I tried to delete them. By the way, I accidentally added a second side of hush puppies while trying to add more than one packet of tartar sauce because I can only add one at a time. Anyway, I finally had to pull up the app for my credit card to confirm the order had gone through. Obviously a non-functional app is hardly life altering, but why did you even bother to offer it and ordering via the web if you don’t even care to make those options functional?

   winsomebulldog · 30 Aug 2026

2. 1/5VERYHORRIBLE

   On June 6, 2024 we set out for a 15-minute drive to our Long John Silvers for the first time since March 2021 when the COVID pandemic kept us at home. We installed the LJS App on our new cellphone, drove to the nearest LJS store, parked and then placed our food order, got it paid for on the App, then the App went dead and disappeared entirely. After several minutes of total frustration. I went into the LJS store only to see all of the store sitting booths filled with people who were using their cellphones. Because my credit card sent me a text message alert that our LJS food had been paid for we figured that we needed to stay and talk to a LJS Employee. Because the store was full of other people that was next to impossible. Finally after waiting forever I was able to discuss my order problem with a LJS Employee who finally was able to locate my food order. We sat in the store for an hour waiting for our food. Totally Ridiculous to say the least. NEVER EVER RETURN TO THAT STORE.

   Rocking chair 1776 · 30 Aug 2026

3. 1/5Wasted my time

   Where I live, there is only one ljs in the entire state, and it’s an hour away. But I had planned on being in the area, so I downloaded this app after visiting their website and seeing that they were still operating. It required my phone number and email to sign up, which I hate giving out, but I figured if it helps me save money and earn discounts then sure..well after signing up it asks me my location so they can connect me to the nearest ljs, only to find out that the one closest to me doesn’t even participate in any discounts or online ordering, gift cards etc etc. I feel like I got tricked. Would have been nice to know that before signing up and giving out my phone number and email…I’m already driving an hour away just to get some gosh darn hush puppies, what do I gotta do just to get a dang coupon? Be a pirate? Aaaarg ye scallywags! You haven’t seen the last of me Long John Silver!

   lunch crackers · 30 Aug 2026

4. 1/5Need technical support

   Downloaded the app hoping to gain rewards as there are times we spend over$100 when ordering for the entire family. My last mobile order didn’t come through to the store I went to with friends. So I ordered at the register. There is no way to scan receipts for rewards credits. After eating my awesome meal and leaving , I checked my email and saw an emailed receipt confirming my mobile order and my bank showed 2 charges. I’ve sent multiple messages on the website for “contact me” that still remain unanswered. And my app shows that I have a pending order for a previous order that I did pick up and receive. I just want some help and can’t seem to get it. I did return to the store and the manager was gracious and understanding and filled my order that I didn’t receive even though it had been a week since my visit. . . I just wish corporate cared as much about customer satisfaction as much as their employees do.

   Long time customer of 36 years · 30 Aug 2026

5. 1/5Broken App

   This app needs new updates (or even better yet, new developers). Four things that have been broken for a long time: 1) In-App/Online coupons either give error messages or else they don’t adjust the total price per said discount amount 2) Saved payment methods (cards) don’t work therefore you have to enter in the card info again and again for each new order (and there’s no Apple Pay option which is stupid considering this is an iOS app) 3) Once payment has been accepted then the app displays confirmation of the previous order that was made, not the current order. You do get an email sent with the current order info and confirmation but the confirmation displayed in-app is always the previous order you made. Which leads me to the fourth problem: 4) The first time this happened I tried to cancel the order in-app (because I saw confirmation for my previous order which was not my current order, so I assumed the order was wrong) but there is no way to cancel an order in-app. I then tried to find a phone number for the local LJS but got sent to a generic routing system that gave no options for reaching LJS. And there is no number online to reach the LJS company. So it is literally impossible to cancel an order once it has been paid for, which is again stupid and bad business practice. There are probably other issues with this app (or their website) as it is clear that LJS is lagging in basic in-app/online user experience 101. What a mess.

   Havaline17 · 30 Aug 2026

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