Instacart: Groceries & Food

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 28 Aug 2026

4.8 4761556 ratings · App Store

1. 5/5This use to be a 5 star app! Not now

   I am a loyal Instacart supporter, and tip after my experiences. The app has changed, but usually change is good. Not this time, and I am a tech person. I can navigate through any app. However, since the Nov 2018 update, I have experienced some of the things that the low stars complain about. My store was Farm Fresh and now I use FoodLion as substitute. Items in this store appear as no pic or they are the wrong item. Last time I got burnt with the new app policy, which I took for granted because I didn’t have to activate or reset notifications when I first used the app. After bad experience 1, I decided to check for setting in the app and update them. This time I again didn’t receive any text notifications even after I set my phone to receive them. I decided to click on the app to find out the status of my order, and it said someone had pick it up. I also noticed an item that I didn’t pick so I called to find out what is going on. The customer service kept saying she didn’t see anything. In the it my order was being delivered. I told her this then all of a sudden the kept popping up one after the other will I’m talking to her and she says after I told what the messages were Yeah when I refreshed my screen it showed me the same thing. I am stuck with an item that I don’t want. I have tried all the things they told me to do on the last call. I am done with that store so I will try shopping at one of the other stores and if I still get this problem then it will be good bye Instacart

   Katuna1999 · 30 Aug 2026

2. 5/5Good app, but seems to over promise...

   I love the convenience of Instacart! At this point with COVID-19, I don’t always feel comfortable going to the grocery store. I love that there is easy communication with my shopper and the overall functionality of the app is great. I’m an Instacart Express Member and so far I don’t see the benefit...My biggest issue is that mistakes from the app itself are never addressed. On one occasion my app was not updating whatsoever and Instacart never communicated, not even after the incident. My shopper got my number through instacart and called me to let me know that the app is not updating properly. On a separate occasion, instacart said I would have my groceries in two hours and it almost took five. I was never given any indication even up to the last 10 minutes of the two hour window that I would not be receiving my order in a timely manner. The only reason I knew it wasn’t going to arrive on time is because for two hours straight it said that my shopper was, “about to start”. I literally took screenshots of the app telling me I will be receiving my items at a time that had already passed by over an hour...OUTRAGEOUS! I realize that Instacart cannot predict the busyness of a grocery store, but there is no excuse for the lack of communication and the lack of accountability after such an incident takes place. Like I said, I like the app, but if I’m paying the premium price I feel like I should also be getting premium service. Pretty lackluster so far...

   el poeta negrito(EZ) · 30 Aug 2026

3. 5/5So many loopholes in the app

   Hi there! I’m a shopper with Instacart. At first I was excited to do this, but as I move on into the process I just got so discouraged for the amounts bit of scam from the customers. You allowed them to place an item as damaged, when the shopper put it as refund. You let do what ever the customer wants. Missing items, when they are not, poor service when they been extra rude to the shopper, poor replacement when the customers met don’t even answer a question. And then all that feedback “unfiltered” as you guys call it, goes into the shopper, who gets extremely discouraged and upset for the unfair feedback. I have seen my fellow shoppers, showing a whole list “missing items” and you do not anything. Your app has so many loopholes that scammer knows how to get free stuff. YOU GUYS ARE LOSING MONEY BY THE MINUTE. Your policies are strict for the shopper but so soft for the customer. It should be balanced. I’ll give you an example. Monique order some crab legs, they are out, I, the shopper refund them in the app, but 2 days later they show up on my “how am I doing” as DAMAGED! That was almost $56 dollars that you have to give back to the customers. Your app allows this all the time. You don’t educate the customer and don’t limited the window time for customer to do this. You are becoming another Uber, leaving your shopper on the blind and not taking care of them. We, the shopper are your force power so the app can deliver the idea of shopping from the phone.

   Gig ilove · 30 Aug 2026

4. 5/5Always great

   Always Great!!!!!!!HAPPY 4th of July📣📣📣🎊🎊🎊❣️ Instacart has been a life saver for me I moved here from Manhattan approximately two years ago. I stopped driving when I was in Manhattan because I would always use car service and they knew me so and once in a while I would use an Uber. Instacart is wonderful, I order all of my groceries from the Publix that’s right near me. They have been a real lifesaver as I seen it before. I stopped driving years ago because driving in Manhattan is not the easiest plus it’s a big expense. Every single person from Instacart has been wonderful. They seem to know what I’d like if something is out of stock which is a feeling like I’m on their shoulder and telling them to pick that pick this one then. They already seem to know. The people that work for Instacart are wonderful and I would be lost without them. Since it’s the holiday season please give generously as far as raises and GIFs of monetary value. Plus, every single person that I have engaged with has been customer service at its finest. I know everyone is somewhat short of cash because of Covid and other issues. I always give a generous tip and sometimes even add more to that. Please see if you can increase their salary somewhat because they are very hard-working and they go through thick and thin rain and storms with a happy healthy attitude! Happy holidays to everybody and a healthy happy new year to everyone thank you Instacart for being there for me. Wishing you only the best, Debra Bader

   debra Bader · 30 Aug 2026

5. 5/5Only used twice so far but amazed with results!

   This service has been impeccable! I don’t know if I’ve just been lucky to get two amazing shoppers in a row, or if this is just the standard for instacart, but I am delighted! Communication from the shoppers was 10/10, going out of their way to find a perfect substitute when the store was out of stock of what I had ordered, they’d even take pictures of the surrounding items so I could choose exactly what I wanted and see exactly what the store had! On my second order, my phone unfortunately died near the end and I fell asleep while waiting for it to turn back on, but my shopper followed my delivery instructions to a T (and my apartment is hard to find/in a confusing location) and called me and left my groceries in exactly the right spot! Both times I ended up adding an extra tip on top of the original tip. What I find shocking is how much better the service is with these instacart shoppers vs restaurant food delivery services like doordash (and those ones ask for way higher tips too-despite doing WAY less work!) even though it is an inherently more difficult and involved service. Lastly, I am very impressed that there does not appear to be a markup on the grocery item prices, as opposed to the often very high markup on doordash, Uber eats, etc. I am super satisfied with this service and will be using instacart for the majority of my grocery shopping needs from now on! I was honestly a bit hesitant to try it out but it’s been a wonderful addition to my life-has made it much easier! Love it!

   afluffyorangecat · 30 Aug 2026

4.8 377469 ratings · Google Play

1. 5/5

   excited for my delivery!

   Morgan Wood · 29 Jul 2026

2. 5/5

   lm legally blind and cannot drive. This app is absolutely fantastic. Everyone should use this app.

   Todd Johnson · 29 Jul 2026

3. 1/5

   unreliable and incompetent.

   Diana Dake · 29 Jul 2026

4. 5/5

   🥕🛒

   Stãr · 29 Jul 2026

5. 3/5

   If they would ring the doorbell, it would be better.

   Sue Bagwell · 29 Jul 2026

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