Postmates - Food Delivery

Name: Postmates - Food Delivery
Rating: 4.8 (2051208 reviews)
Author: Uber Technologies, Inc.

Get food and groceries delivered to your door.

by Uber Technologies, Inc.

iPhone · iPad · Android

Active Last checked 30 Aug 2026

App Store ↗ Google Play ↗

Quick verdict

What it is: Postmates delivers food and groceries from your favorite restaurants and stores. Track your order in real-time and get notified when it arrives.
Best for: someone who wants food delivered
someone who needs groceries delivered
At a glance: Free to download

Categories and search queries

Official categories

Food & Drink
Shopping

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Apple Wallet	Yes	Free	App Store	Store published
Free app	Yes	Free	—	Store published

Screens

App Store Google Play

6 store screenshots

18 store screenshots

Postmates - Food Delivery android screenshot 1

Postmates - Food Delivery android screenshot 2

Postmates - Food Delivery android screenshot 3

Postmates - Food Delivery android screenshot 4

Pricing & paywalls

App Store Google Play

Free

Last verified 30 Aug 2026

Free to download

Last verified 28 Aug 2026

Ratings & reviews

App Store Google Play

4.8 2051208 ratings · App Store

5/5Overall terrible
Honestly, I tend to put up with the constant incorrect orders and burnt food, but since postmates stopped reimbursing me for bad business I hate this service. The drivers are late and don’t read the instructions before hand. The original estimated time will be one thing and I’ll receive it HOURS later. That wouldn’t be an issue if they’d allow you to cancel the order, but they still figure it’s good business to charge you full price (and sometimes a cancellation fee) for THEIR drivers being late and me not being able to accept the food. I wish I could upload a picture from last experience. My food was so burnt that it was inedible. They told me it was against their policy to reimburse me, or even contact the restaurant for an unburnt item, which uber eats most definitely would have done. Sadly I now live too far to use their service because I definitely wouldn’t deal with Postmates otherwise. The time before that one of their drivers seemed to be under the influence and after an hour of circling my neighborhood “lost” she arrived crying and yelling at me saying that uber doesn’t pay her enough and calling me disrespectful because I asked that she call me after 30 minutes of being lost. I have screenshots of the texts she sent me before she arrived and after too. That was also something they did nothing about. This company is horrible with even worse customer service.

cecedhsgih · 30 Aug 2026
5/5Bad customer service
I’ve had several issues with Postmates. Two in the last week alone. A week ago I placed a order. The driver contacted me and told me the restaurant I ordered from had ran out of the item I had ordered. I asked him to cancel the order since I didn’t want anything else from this particular restaurant. He said he had canceled the order. I chose to order food from a different delivery service. After I ordered from a different delivery service, a different postmates driver showed up with the order I had canceled. I emailed customer service and after going round and round with them, they finally refunded my money. Thought maybe that was a isolated incident and I’d give them another chance. I did after all sign up for their unlimited service that costs $95 a year. . I place a order today. I got a notification that it was picked up and on the way. I got another notification saying my order had arrived. Went outside only to see the driver drive right past me. I used the tracker on the app. She drove all the way across town and almost back to the restaurant she started at. I finally got my food about 40 minutes after I had received the notification that my food had arrived. By the time my food arrived it was cold and not worth eating. Waste of money. I emailed customer service and explained what happened. Their response was less than helpful. I canceled my unlimited membership and will never use this app again. And like another reviewer had mention.. they place a hold on your payment method that stays there for about 3 days

gizzlebetimbers · 30 Aug 2026
5/5WORST CUSTOMER SERVICE
BUYER BEWARE! Pray you never have any issues with your account or orders-the only form of communication you’ll receive is via email with an off-shore team that fails to address the issues or provide any resolutions! I’ve raved about Postmates and have been a loyal, frequent customer-and if it were up to me, I would NEVER use them again. Their app wasn’t working with my last order-it kept crashing. Not only did I end up having to call the restaurant to resolve the issues with my order, but I was also overcharged by Postmates (expected total was $30 less than what they ended up charging me!). But my biggest complaint wasn’t even that-it was the $83 charge I discovered on my bank account yesterday. During my last order when the app was crashing, I had attempted to sign up for a “FREE” trial of unlimited deliveries, but turns out they decided to skip the free trial and sign me up for the annual service. I have attempted to work with their customer service representatives (all via their terrible messaging service bc they refuse to speak with their customers) and have been told that there’s nothing they can do to rectify these issues for a loyal customer. Issues that were caused by their faulty application and by their deceitful, misrepresented “fees”. After reading other reviews on the App Store and on google, it appears I’m not alone in my experience with Postmates. I will continue to leave terrible reviews, encourage every single person possible to never use Postmates, and reach out to their awful service department until they refund my money for a service I will never use.

ktbby13 · 30 Aug 2026
5/5Postmates got me fat
The worst thing about Postmates is when they send a really cute girl to deliver your food. You receive a sweet personalized pre delivery text from her, in which she awkwardly misspells “almost they’re”, yet captivating your heart as she ends it with a “;-D”. You burst into tears of joy, a joy you only felt when you had your first kiss. You have purpose again! As you scramble to not make it look like you’ve been in bed all day watching re runs of Boy Meets World, you are alerted to her arrival. You race out the door, no time for shoes, blinded by pure love to the fact that you are only wearing boxer briefs and your mother’s pink bath robe. She pulls up to the driveway...of your neighbors house, three houses down. You both lock eyes, time stands still... “So this is what love at first sight feels like?” you scream with creepy eagerness. “Uh, no, I’m with Postmates, this is your Denny’s order. Oh, and they didn’t have the chocolate milkshake or cheesecake that you ordered so they gave you a dinner salad and extra napkins...enjoy...a bye bye ;-D” she says as you silently have a level 5 nuclear meltdown inside your head due to the FACT THAT THE MILKSHAKE AND CHEESECAKE WAS THE ONLY REASON YOU EVEN ORDERED FROM DENNY’S IN THE FIRST PLACE!! “Ha ha, no problem” you stutter as sweat pours down your forehead. As you both strive to ignore the fact that it’s extremely akward that you aren’t tipping her on the spot, you exchange a smile and begin your journey in life as a well fed Postmates customer. ;-D

SWEMZ/SKOE · 30 Aug 2026
3/5Wouldn't recommend to New drivers, Or Customers
Just Like Uber eats, The Drivers Have Zero Respect but Here In Chicago, They are basically making us as customers Pay for their gas. I've ordered food from Postmates in the past and the drivers are completely Disrespectful, They dont leave their Vehicle, Its just A waste of resource to be honest. I've had to leave my apartment Just to Tell drivers to Get out and bring the order to my Door. Im a College student and I Can't sit here and leave my desk or my PC to Go and help someone follow clear directions. I dont tip any driver, Because to be honest, They dont deserve it, They are mad Disrespectful and have zero manners for the public, Uber needs to Start Deactivating Accounts that wont follow Guidelines. I also been a Driver for both platforms, and The Continuous mistakes They make with app errors, GPS Problems, and the Cashout portion is just sad. Not to mention Customers LIE a ton saying they never received their orders so now to ensure that this Isnt said, I catch them(And have caught a few on video), Cancel the order after they got it and Say that they never got it. Its sad. Customers and some drivers need to start being held On Consequences Because this is Getting out of hand with the amount of Lies going around Via Drivers and Customers. I now wear Gopro's to ensure I'm Covering myself when delivering. Its sad people are evil to Lie when we have other jobs and we do this as a Graditude to Soceity

Darth Armani The Wise · 30 Aug 2026

4.5 237165 ratings · Google Play

5/5
Best service!

Alex Potemkin · 29 Jul 2026
2/5
Mostly unintuitive, but lets you place a pin for your location.

Derek Magsanay · 29 Jul 2026
5/5
nominally ineffective more partners must be added to make the impact attempted

DeAnne Robinson · 29 Jul 2026
1/5
high service fees. Multiple issues with my order yet the app states the order is not eligible for any compensation or refund.

Prem Patel · 29 Jul 2026
1/5
Genuinely hate this app with a passion.

Sage Smith · 29 Jul 2026

Privacy & accessibility

App Store Google Play

Privacy

Data Linked to You — Analytics — Diagnostics — Crash Data Developer declared
Data Linked to You — Analytics — Diagnostics — Other Diagnostic Data Developer declared
Data Linked to You — Analytics — Diagnostics — Performance Data Developer declared
Data Linked to You — Analytics — Financial Info — Payment Info Developer declared
Data Linked to You — Analytics — Identifiers — Device ID Developer declared
Data Linked to You — Analytics — Identifiers — User ID Developer declared
Data Linked to You — Analytics — Location — Coarse Location Developer declared
Data Linked to You — Analytics — Location — Precise Location Developer declared
Data Linked to You — Analytics — Other Data — Other Data Types Developer declared
Data Linked to You — Analytics — Purchases — Purchase History Developer declared
Data Linked to You — Analytics — Search History Developer declared
Data Linked to You — Analytics — Usage Data — Advertising Data Developer declared
Data Linked to You — Analytics — Usage Data — Other Usage Data Developer declared
Data Linked to You — Analytics — Usage Data — Product Interaction Developer declared
Data Linked to You — Analytics — User Content — Customer Support Developer declared
Data Linked to You — Analytics — User Content — Photos or Videos Developer declared
Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Contact Info — Name Developer declared
Data Linked to You — App Functionality — Contact Info — Phone Number Developer declared
Data Linked to You — App Functionality — Contact Info — Physical Address Developer declared
Data Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
Data Linked to You — App Functionality — Diagnostics — Other Diagnostic Data Developer declared
Data Linked to You — App Functionality — Diagnostics — Performance Data Developer declared
Data Linked to You — App Functionality — Financial Info — Payment Info Developer declared
Data Linked to You — App Functionality — Identifiers — Device ID Developer declared
Data Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Linked to You — App Functionality — Location — Coarse Location Developer declared
Data Linked to You — App Functionality — Location — Precise Location Developer declared
Data Linked to You — App Functionality — Other Data — Other Data Types Developer declared
Data Linked to You — App Functionality — Purchases — Purchase History Developer declared
Data Linked to You — App Functionality — Search History Developer declared
Data Linked to You — App Functionality — Usage Data — Advertising Data Developer declared
Data Linked to You — App Functionality — Usage Data — Other Usage Data Developer declared
Data Linked to You — App Functionality — Usage Data — Product Interaction Developer declared
Data Linked to You — App Functionality — User Content — Customer Support Developer declared
Data Linked to You — App Functionality — User Content — Emails or Text Messages Developer declared
Data Linked to You — App Functionality — User Content — Photos or Videos Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Email Address Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Name Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Phone Number Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Physical Address Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Financial Info — Payment Info Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Identifiers — Device ID Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Identifiers — User ID Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Location — Coarse Location Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Location — Precise Location Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Other Data — Other Data Types Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Purchases — Purchase History Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Search History Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Usage Data — Advertising Data Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Usage Data — Other Usage Data Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Usage Data — Product Interaction Developer declared
Data Linked to You — Product Personalization — Contact Info — Name Developer declared
Data Linked to You — Product Personalization — Financial Info — Payment Info Developer declared
Data Linked to You — Product Personalization — Identifiers — Device ID Developer declared
Data Linked to You — Product Personalization — Identifiers — User ID Developer declared
Data Linked to You — Product Personalization — Location — Coarse Location Developer declared
Data Linked to You — Product Personalization — Location — Precise Location Developer declared
Data Linked to You — Product Personalization — Other Data — Other Data Types Developer declared
Data Linked to You — Product Personalization — Purchases — Purchase History Developer declared
Data Linked to You — Product Personalization — Search History Developer declared
Data Linked to You — Product Personalization — Usage Data — Advertising Data Developer declared
Data Linked to You — Product Personalization — Usage Data — Other Usage Data Developer declared
Data Linked to You — Product Personalization — Usage Data — Product Interaction Developer declared
Data Linked to You — Third-Party Advertising — Contact Info — Physical Address Developer declared
Data Linked to You — Third-Party Advertising — Identifiers — Device ID Developer declared
Data Linked to You — Third-Party Advertising — Identifiers — User ID Developer declared
Data Linked to You — Third-Party Advertising — Location — Coarse Location Developer declared
Data Linked to You — Third-Party Advertising — Location — Precise Location Developer declared
Data Linked to You — Third-Party Advertising — Other Data — Other Data Types Developer declared
Data Linked to You — Third-Party Advertising — Purchases — Purchase History Developer declared
Data Linked to You — Third-Party Advertising — Search History Developer declared
Data Linked to You — Third-Party Advertising — Usage Data — Advertising Data Developer declared
Data Linked to You — Third-Party Advertising — Usage Data — Other Usage Data Developer declared
Data Linked to You — Third-Party Advertising — Usage Data — Product Interaction Developer declared
Data Linked to You — Contact Info Developer declared
Data Linked to You — Diagnostics Developer declared
Data Linked to You — Financial Info Developer declared
Data Linked to You — Identifiers Developer declared
Data Linked to You — Location Developer declared
Data Linked to You — Other Data Developer declared
Data Linked to You — Purchases Developer declared
Data Linked to You — Search History Developer declared
Data Linked to You — Usage Data Developer declared
Data Linked to You — User Content Developer declared
Data Used to Track You — Contact Info — Email Address Developer declared
Data Used to Track You — Contact Info — Name Developer declared
Data Used to Track You — Contact Info — Phone Number Developer declared
Data Used to Track You — Contact Info — Physical Address Developer declared
Data Used to Track You — Contact Info Developer declared
Data Used to Track You — Identifiers — Device ID Developer declared
Data Used to Track You — Identifiers — User ID Developer declared
Data Used to Track You — Identifiers Developer declared
Data Used to Track You — Other Data — Other Data Types Developer declared
Data Used to Track You — Other Data Developer declared
Data Used to Track You — Purchases — Purchase History Developer declared
Data Used to Track You — Purchases Developer declared
Data Used to Track You — Search History Developer declared
Data Used to Track You — Usage Data — Advertising Data Developer declared
Data Used to Track You — Usage Data — Other Usage Data Developer declared
Data Used to Track You — Usage Data — Product Interaction Developer declared
Data Used to Track You — Usage Data Developer declared

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Accessibility

No accessibility labels collected yet.

Privacy

Data collected — App functionality — Contacts Developer declared
Data collected — App functionality — Personal info — Other info Developer declared
Data collected — App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance — Device or other IDs Developer declared
Data collected — App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance, Personalization — App activity — In-app search history Developer declared
Data collected — App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance, Personalization — Location — Approximate location Developer declared
Data collected — App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance, Personalization — Location — Precise location Developer declared
Data collected — App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — User IDs Developer declared
Data collected — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Account management — Personal info — Email address Developer declared
Data collected — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Account management — Personal info — Phone number Developer declared
Data collected — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Name Developer declared
Data collected — App functionality, Analytics, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Address Developer declared
Data shared — Advertising or marketing — App activity — App interactions Developer declared
Data shared — Advertising or marketing — App activity — In-app search history Developer declared
Data shared — Advertising or marketing — Device or other IDs Developer declared
Data shared — Advertising or marketing — Financial info — Purchase history Developer declared
Data shared — Advertising or marketing — Personal info — Address Developer declared
Data shared — Advertising or marketing — Personal info — Email address Developer declared
Data shared — Advertising or marketing — Personal info — Name Developer declared
Data shared — Advertising or marketing — Personal info — Phone number Developer declared
Data shared — Advertising or marketing — Personal info — User IDs Developer declared
Security practices — Your data is transferred over a secure connection — Data is encrypted in transit Developer declared
Security practices — The developer provides a way for you to request that your data be deleted — You can request that data be deleted Developer declared

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Accessibility

No accessibility labels collected yet.

Versions

App Store

6.310.10001
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.311.10000
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.312.10000
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.313.10000
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.314.10000
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.315.10000
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.316.10000
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.317.10000
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.318.10000
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.319.10000
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.320.10000
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.321.10000
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.322.10001
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.322.10002
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.323.10001
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.324.10000
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.325.10001
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.326.10001
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.327.10001
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.328.10000
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.329.10001
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.330.10000
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.331.10000
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.332.10002
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.333.10000 · 27 Jul 2026
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.334.10000
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.335.10000
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.336.10001
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.337.10004
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.
6.337.10006 · 25 Aug 2026
Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.

Show more Show less

Alternatives

Seamless: Local Food Delivery — Same category + similar ratings
Caviar - Order Food Delivery — Same category + similar ratings
Saucey: Alcohol Delivery — Same category + similar ratings
Grubhub: Food Delivery — Same category + similar ratings
Gopuff - Grocery Delivery — Same category + similar ratings
Favor: Texas Food Delivery — Same category + similar ratings

Availability by market

Data quality & evidence

Page completeness: Independent summary published
Last verified: 30 Aug 2026
Sources: App Store, Google Play

Report a correction

Use this page with an AI agent

AppCorpus MCP gives your agent current app data, prices, screens, features and sources.

Example prompt

Compare Postmates - Food Delivery with Seamless: Local Food Delivery.

View JSON

GET /api/v3/apps/512393983

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  "ratings": [
    {
      "store": "apple",
      "average": 4.8,
      "count": 2051208,
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      "observed_at": "2026-08-30",
      "reviews": [
        {
          "rating": 5,
          "title": "Overall terrible",
          "body": "Honestly, I tend to put up with the constant incorrect orders and burnt food, but since postmates stopped reimbursing me for bad business I hate this service. The drivers are late and don’t read the instructions before hand. The original estimated time will be one thing and I’ll receive it HOURS later. That wouldn’t be an issue if they’d allow you to cancel the order, but they still figure it’s good business to charge you full price (and sometimes a cancellation fee) for THEIR drivers being late and me not being able to accept the food. I wish I could upload a picture from last experience. My food was so burnt that it was inedible. They told me it was against their policy to reimburse me, or even contact the restaurant for an unburnt item, which uber eats most definitely would have done. Sadly I now live too far to use their service because I definitely wouldn’t deal with Postmates otherwise. The time before that one of their drivers seemed to be under the influence and after an hour of circling my neighborhood “lost” she arrived crying and yelling at me saying that uber doesn’t pay her enough and calling me disrespectful because I asked that she call me after 30 minutes of being lost. I have screenshots of the texts she sent me before she arrived and after too. That was also something they did nothing about. This company is horrible with even worse customer service.",
          "author": "cecedhsgih",
          "date": "30 Aug 2026"
        },
        {
          "rating": 5,
          "title": "Bad customer service",
          "body": "I’ve had several issues with Postmates. Two in the last week alone. A week ago I placed a order. The driver contacted me and told me the restaurant I ordered from had ran out of the item I had ordered. I asked him to cancel the order since I didn’t want anything else from this particular restaurant. He said he had canceled the order. I chose to order food from a different delivery service. After I ordered from a different delivery service, a different postmates driver showed up with the order I had canceled. I emailed customer service and after going round and round with them, they finally refunded my money. Thought maybe that was a isolated incident and I’d give them another chance. I did after all sign up for their unlimited service that costs $95 a year. . I place a order today. I got a notification that it was picked up and on the way. I got another notification saying my order had arrived. Went outside only to see the driver drive right past me. I used the tracker on the app. She drove all the way across town and almost back to the restaurant she started at. I finally got my food about 40 minutes after I had received the notification that my food had arrived. By the time my food arrived it was cold and not worth eating. Waste of money. I emailed customer service and explained what happened. Their response was less than helpful. I canceled my unlimited membership and will never use this app again. And like another reviewer had mention.. they place a hold on your payment method that stays there for about 3 days",
          "author": "gizzlebetimbers",
          "date": "30 Aug 2026"
        },
        {
          "rating": 5,
          "title": "WORST CUSTOMER SERVICE",
          "body": "BUYER BEWARE! Pray you never have any issues with your account or orders-the only form of communication you’ll receive is via email with an off-shore team that fails to address the issues or provide any resolutions! I’ve raved about Postmates and have been a loyal, frequent customer-and if it were up to me, I would NEVER use them again. Their app wasn’t working with my last order-it kept crashing. Not only did I end up having to call the restaurant to resolve the issues with my order, but I was also overcharged by Postmates (expected total was $30 less than what they ended up charging me!). But my biggest complaint wasn’t even that-it was the $83 charge I discovered on my bank account yesterday. During my last order when the app was crashing, I had attempted to sign up for a “FREE” trial of unlimited deliveries, but turns out they decided to skip the free trial and sign me up for the annual service. I have attempted to work with their customer service representatives (all via their terrible messaging service bc they refuse to speak with their customers) and have been told that there’s nothing they can do to rectify these issues for a loyal customer. Issues that were caused by their faulty application and by their deceitful, misrepresented “fees”. After reading other reviews on the App Store and on google, it appears I’m not alone in my experience with Postmates. I will continue to leave terrible reviews, encourage every single person possible to never use Postmates, and reach out to their awful service department until they refund my money for a service I will never use.",
          "author": "ktbby13",
          "date": "30 Aug 2026"
        },
        {
          "rating": 5,
          "title": "Postmates got me fat",
          "body": "The worst thing about Postmates is when they send a really cute girl to deliver your food. You receive a sweet personalized pre delivery text from her, in which she awkwardly misspells “almost they’re”, yet captivating your heart as she ends it with a “;-D”. You burst into tears of joy, a joy you only felt when you had your first kiss. You have purpose again! As you scramble to not make it look like you’ve been in bed all day watching re runs of Boy Meets World, you are alerted to her arrival. You race out the door, no time for shoes, blinded by pure love to the fact that you are only wearing boxer briefs and your mother’s pink bath robe. She pulls up to the driveway...of your neighbors house, three houses down. You both lock eyes, time stands still... “So this is what love at first sight feels like?” you scream with creepy eagerness. “Uh, no, I’m with Postmates, this is your Denny’s order. Oh, and they didn’t have the chocolate milkshake or cheesecake that you ordered so they gave you a dinner salad and extra napkins...enjoy...a bye bye ;-D” she says as you silently have a level 5 nuclear meltdown inside your head due to the FACT THAT THE MILKSHAKE AND CHEESECAKE WAS THE ONLY REASON YOU EVEN ORDERED FROM DENNY’S IN THE FIRST PLACE!! “Ha ha, no problem” you stutter as sweat pours down your forehead. As you both strive to ignore the fact that it’s extremely akward that you aren’t tipping her on the spot, you exchange a smile and begin your journey in life as a well fed Postmates customer. ;-D",
          "author": "SWEMZ/SKOE",
          "date": "30 Aug 2026"
        },
        {
          "rating": 3,
          "title": "Wouldn't recommend to New drivers, Or Customers",
          "body": "Just Like Uber eats, The Drivers Have Zero Respect but Here In Chicago, They are basically making us as customers Pay for their gas. I've ordered food from Postmates in the past and the drivers are completely Disrespectful, They dont leave their Vehicle, Its just A waste of resource to be honest. I've had to leave my apartment Just to Tell drivers to Get out and bring the order to my Door. Im a College student and I Can't sit here and leave my desk or my PC to Go and help someone follow clear directions. I dont tip any driver, Because to be honest, They dont deserve it, They are mad Disrespectful and have zero manners for the public, Uber needs to Start Deactivating Accounts that wont follow Guidelines. I also been a Driver for both platforms, and The Continuous mistakes They make with app errors, GPS Problems, and the Cashout portion is just sad. Not to mention Customers LIE a ton saying they never received their orders so now to ensure that this Isnt said, I catch them(And have caught a few on video), Cancel the order after they got it and Say that they never got it. Its sad. Customers and some drivers need to start being held On Consequences Because this is Getting out of hand with the amount of Lies going around Via Drivers and Customers. I now wear Gopro's to ensure I'm Covering myself when delivering. Its sad people are evil to Lie when we have other jobs and we do this as a Graditude to Soceity",
          "author": "Darth Armani The Wise",
          "date": "30 Aug 2026"
        }
      ]
    },
    {
      "store": "gplay",
      "average": 4.503695,
      "count": 237165,
      "market": "us",
      "observed_at": "2026-08-30",
      "reviews": [
        {
          "rating": 5,
          "title": "",
          "body": "Best service!",
          "author": "Alex Potemkin",
          "date": "29 Jul 2026"
        },
        {
          "rating": 2,
          "title": "",
          "body": "Mostly unintuitive, but lets you place a pin for your location.",
          "author": "Derek Magsanay",
          "date": "29 Jul 2026"
        },
        {
          "rating": 5,
          "title": "",
          "body": "nominally ineffective more partners must be added to make the impact attempted",
          "author": "DeAnne Robinson",
          "date": "29 Jul 2026"
        },
        {
          "rating": 1,
          "title": "",
          "body": "high service fees. Multiple issues with my order yet the app states the order is not eligible for any compensation or refund.",
          "author": "Prem Patel",
          "date": "29 Jul 2026"
        },
        {
          "rating": 1,
          "title": "",
          "body": "Genuinely hate this app with a passion.",
          "author": "Sage Smith",
          "date": "29 Jul 2026"
        }
      ]
    }
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          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Location — Precise Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Other Data — Other Data Types",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Purchases — Purchase History",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Search History",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Usage Data — Advertising Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Usage Data — Other Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Usage Data — Product Interaction",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Third-Party Advertising — Contact Info — Physical Address",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Third-Party Advertising — Identifiers — Device ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Third-Party Advertising — Identifiers — User ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Third-Party Advertising — Location — Coarse Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Third-Party Advertising — Location — Precise Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Third-Party Advertising — Other Data — Other Data Types",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Third-Party Advertising — Purchases — Purchase History",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Third-Party Advertising — Search History",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Third-Party Advertising — Usage Data — Advertising Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Third-Party Advertising — Usage Data — Other Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Third-Party Advertising — Usage Data — Product Interaction",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Contact Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Diagnostics",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Financial Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Identifiers",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Other Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Purchases",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Search History",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "User Content",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Contact Info — Email Address",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Contact Info — Name",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Contact Info — Phone Number",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Contact Info — Physical Address",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Contact Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Identifiers — Device ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Identifiers — User ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Identifiers",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Other Data — Other Data Types",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Other Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Purchases — Purchase History",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Purchases",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Search History",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Usage Data — Advertising Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Usage Data — Other Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Usage Data — Product Interaction",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Usage Data",
          "source": "Developer declared"
        }
      ],
      "accessibility": []
    },
    {
      "store": "gplay",
      "declarations": [
        {
          "title": "Data collected",
          "detail": "App functionality — Contacts",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality — Personal info — Other info",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance — Device or other IDs",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance, Personalization — App activity — In-app search history",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance, Personalization — Location — Approximate location",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance, Personalization — Location — Precise location",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — User IDs",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Account management — Personal info — Email address",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Account management — Personal info — Phone number",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Name",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Address",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "Advertising or marketing — App activity — App interactions",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "Advertising or marketing — App activity — In-app search history",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "Advertising or marketing — Device or other IDs",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "Advertising or marketing — Financial info — Purchase history",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "Advertising or marketing — Personal info — Address",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "Advertising or marketing — Personal info — Email address",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "Advertising or marketing — Personal info — Name",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "Advertising or marketing — Personal info — Phone number",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "Advertising or marketing — Personal info — User IDs",
          "source": "Developer declared"
        },
        {
          "title": "Security practices",
          "detail": "Your data is transferred over a secure connection — Data is encrypted in transit",
          "source": "Developer declared"
        },
        {
          "title": "Security practices",
          "detail": "The developer provides a way for you to request that your data be deleted — You can request that data be deleted",
          "source": "Developer declared"
        }
      ],
      "accessibility": []
    }
  ],
  "changes": [
    {
      "store": "apple",
      "version": "6.310.10001",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.311.10000",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.312.10000",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.313.10000",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.314.10000",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.315.10000",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.316.10000",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.317.10000",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.318.10000",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.319.10000",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.320.10000",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.321.10000",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.322.10001",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.322.10002",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.323.10001",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.324.10000",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.325.10001",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.326.10001",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.327.10001",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    },
    {
      "store": "apple",
      "version": "6.328.10000",
      "released_at": null,
      "notes": "Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app."
    }
  ],
  "alternatives": [
    {
      "app_id": 381840917,
      "name": "Seamless: Local Food Delivery",
      "url": "https://appcorpus.com/apps/seamless-local-food-delivery-381840917",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 931355786,
      "name": "Caviar - Order Food Delivery",
      "url": "https://appcorpus.com/apps/caviar-order-food-delivery-931355786",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 869556845,
      "name": "Saucey: Alcohol Delivery",
      "url": "https://appcorpus.com/apps/saucey-alcohol-delivery-869556845",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 302920553,
      "name": "Grubhub: Food Delivery",
      "url": "https://appcorpus.com/apps/grubhub-food-delivery-302920553",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 722804810,
      "name": "Gopuff - Grocery Delivery",
      "url": "https://appcorpus.com/apps/gopuff-grocery-delivery-722804810",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 502658998,
      "name": "Favor: Texas Food Delivery",
      "url": "https://appcorpus.com/apps/favor-texas-food-delivery-502658998",
      "reason": "Same category + similar ratings"
    }
  ],
  "evidence_summary": {
    "index_state": "S2",
    "evidence_level": 2,
    "level_label": "Independent summary published",
    "indexable": true,
    "last_verified_at": "2026-08-30",
    "unknown_fields": [],
    "sources": [
      "App Store",
      "Google Play"
    ]
  },
  "availability_markets": {
    "live": [
      "us"
    ],
    "selected": "us",
    "note": null
  },
  "feature_events": {
    "events": []
  },
  "features_slice": {
    "plans": [
      {
        "code": "free",
        "label": "Free",
        "kind": "free",
        "status": "inferred",
        "prices": [],
        "trial": null
      }
    ],
    "features": [],
    "unknown_features": [],
    "data_cutoff": "30 Aug 2026"
  }
}