IMG Mobile

Name: IMG Mobile
Rating: 1.8 (16 reviews)
Author: International Medical Group

by International Medical Group

iPhone

Active Last checked 7 Aug 2026

App Store ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Travel

AppCorpus categories

Travel

Key functions

Function	Availability	Access	Scope	Evidence
Free app	Yes	Free	—	Store published

Screens

App Store

5 store screenshots

Pricing & paywalls

App Store

Free

Last verified 7 Aug 2026

Ratings & reviews

App Store

1.8 16 ratings · App Store

1/5Horrible insurance
I never reviewed in a app and the service. It’s just that I’m am very frustrated the service of this company. I have my card, all my information to use to register into teladoc, gives me a lot of error, also it’s connected to United Healthcare and try to register the account give me lots of error, tried to call each one of them and it all goes back to this IMG insurance. For 2hrs of talking and register just to have a phone visit. It’s giving me a headache. It’s like they do not want me to use their insurance when needed. Don’t give people a hard time using your service. This is not the first time happens to me. But this is the first time for all talking to customer service. Nothing happens.

Vincent_DR · 7 Aug 2026
1/5Not Sure This App is for IMG Health
This app appears to be associated with International Medical Group insurance; however, I cannot seem to log into the app using the MyIMG account. It seems to want to login to the account but immediately throws back a message that I am being logged out for security reasons and I should log in again. It also looks like the app was last updated a month ago according to the App Store information displayed. If I tap on App Support I am directed to a credit card shopping coupon serviced instead of a developer help site. Really odd and seems sketchy at this time. Cannot recommend at this time and who knows if it will be functional in time for our upcoming trip overseas.

Guitarcast · 7 Aug 2026
1/5Extremely Disappointed – Will Be Sharing Feedback with Prudential
Prudential is our company’s vendor for multiple benefits, including emergency travel assistance through their partnership with IMG. This is my first time downloading the IMG app, and I’m extremely disappointed—it's essentially non-functional. You can’t even add a trip, which defeats the entire purpose of the app. This is a valuable service, and it's frustrating that IMG hasn’t put in the effort to make the app usable. I plan to share this experience directly with Prudential, as it reflects poorly on an otherwise meaningful benefit, and perhaps the need to revisit the partnership.

Leaki2007 · 7 Aug 2026
1/5App won’t login
Purchased coverage earlier today; registered then successfully logged-in on my desktop; downloaded the App but it refuses to login w/known good credentials on my iPhone 17 Pro. Uninstalled/reinstalled, reset to a different password, but still no joy. Customer “service” replied “the only help I can offer is a guide” (which gave no new info). I can login on my phone via the browser so that’ll be my main point of access when traveling. Terrible App!

DavidP (retired Tech Mgr) · 7 Aug 2026
1/5Don’t even bother with this app.
I can’t even log in to the app to use it, as it won’t recognize my credentials. I even tried resetting my password to see if that would work, and no joy. Would leave zero stars if I could. I’ll just have to carry the company’s phone number with me when I travel, and hope that if I need to use it, they’ll be able to find me in the system.

mortsmuse · 7 Aug 2026

Privacy & accessibility

App Store

Privacy

Data Linked to You — Analytics — Diagnostics — Crash Data Developer declared
Data Linked to You — Analytics — Diagnostics — Other Diagnostic Data Developer declared
Data Linked to You — Analytics — Diagnostics — Performance Data Developer declared
Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Contact Info — Name Developer declared
Data Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Linked to You — Other Purposes — Contact Info — Phone Number Developer declared
Data Linked to You — Other Purposes — Contact Info — Physical Address Developer declared
Data Linked to You — Contact Info Developer declared
Data Linked to You — Diagnostics Developer declared
Data Linked to You — Identifiers Developer declared
Data Not Linked to You — Analytics — Usage Data — Product Interaction Developer declared
Data Not Linked to You — Product Personalization — Location — Precise Location Developer declared
Data Not Linked to You — Location Developer declared
Data Not Linked to You — Usage Data Developer declared

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Accessibility

No accessibility labels collected yet.

Versions

App Store

1.1
1.2
Branding image.
1.3
Create and remove Account.
1.4
Release Notes: Update Service Features - Push Notifications - Country Search - Updated Content - Bug Fixes
1.5
Bug Fixes: Update Forgot Password Link, Password Reset Error
1.6
1. Defect Enhancements 2. Dynamic Menu Add On 3. Updated Content 4. Updated Claims Modal
4.6
Enabled biometric tooling for login Updated UI Navigation Elements Defect Fixes
5.0
- Claims Router - depending on what type of policy the user will be directed to either the app workflow or the web - Claims - for certain policies the user can now submit their claim via the app - Crisis24 issue - caused users not to be able to see country, intel or alerts when searching for specific country - Contact\Send Message (to Support) now have indicators of required fields - Updated logout message so that it is now different when a user manually logs out vs. being timed out
5.1
Fix: format of phone numbers.
6.0
Authentication migration from OpenID to OAuth2 Improved error messaging for empty Policy list
7.0
Bug fixes Redirecting claims to the web
8.0
Bug fixes Redirecting view/submit claims to the web
8.1 · 2 May 2026
Bug Fixes

Show more Show less

Alternatives

My Global Rescue — Same category + similar ratings
Travelex Insurance: Travel On — Same category + similar ratings
Smart Traveler — Same category + similar ratings
Medjet — Same category + similar ratings
Faye Travel Insurance — Same category + similar ratings

Availability by market

Data quality & evidence

Page completeness: Live store listing
Last verified: 7 Aug 2026
Sources: App Store

Independent summary has not been published yet.

Report a correction

Use this page with an AI agent

AppCorpus MCP gives your agent current app data, prices, screens, features and sources.

Example prompt

Compare IMG Mobile with My Global Rescue.

View JSON

GET /api/v3/apps/1628306666

{
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  "canonical_url": "https://appcorpus.com/apps/img-mobile-1628306666",
  "identity": {
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    "icon_url": "https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/28/d2/a1/28d2a1d3-720b-7479-decb-3186c0844751/AppIcon-1x_U007emarketing-0-8-0-85-220-0.png/512x512bb.jpg",
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      "reviews": [
        {
          "rating": 1,
          "title": "Horrible insurance",
          "body": "I never reviewed in a app and the service. It’s just that I’m am very frustrated the service of this company. I have my card, all my information to use to register into teladoc, gives me a lot of error, also it’s connected to United Healthcare and try to register the account give me lots of error, tried to call each one of them and it all goes back to this IMG insurance. For 2hrs of talking and register just to have a phone visit. It’s giving me a headache. It’s like they do not want me to use their insurance when needed. Don’t give people a hard time using your service. This is not the first time happens to me. But this is the first time for all talking to customer service. Nothing happens.",
          "author": "Vincent_DR",
          "date": "7 Aug 2026"
        },
        {
          "rating": 1,
          "title": "Not Sure This App is for IMG Health",
          "body": "This app appears to be associated with International Medical Group insurance; however, I cannot seem to log into the app using the MyIMG account. It seems to want to login to the account but immediately throws back a message that I am being logged out for security reasons and I should log in again. It also looks like the app was last updated a month ago according to the App Store information displayed. If I tap on App Support I am directed to a credit card shopping coupon serviced instead of a developer help site. Really odd and seems sketchy at this time. Cannot recommend at this time and who knows if it will be functional in time for our upcoming trip overseas.",
          "author": "Guitarcast",
          "date": "7 Aug 2026"
        },
        {
          "rating": 1,
          "title": "Extremely Disappointed – Will Be Sharing Feedback with Prudential",
          "body": "Prudential is our company’s vendor for multiple benefits, including emergency travel assistance through their partnership with IMG. This is my first time downloading the IMG app, and I’m extremely disappointed—it's essentially non-functional. You can’t even add a trip, which defeats the entire purpose of the app. This is a valuable service, and it's frustrating that IMG hasn’t put in the effort to make the app usable. I plan to share this experience directly with Prudential, as it reflects poorly on an otherwise meaningful benefit, and perhaps the need to revisit the partnership.",
          "author": "Leaki2007",
          "date": "7 Aug 2026"
        },
        {
          "rating": 1,
          "title": "App won’t login",
          "body": "Purchased coverage earlier today; registered then successfully logged-in on my desktop; downloaded the App but it refuses to login w/known good credentials on my iPhone 17 Pro. Uninstalled/reinstalled, reset to a different password, but still no joy. Customer “service” replied “the only help I can offer is a guide” (which gave no new info). I can login on my phone via the browser so that’ll be my main point of access when traveling. Terrible App!",
          "author": "DavidP (retired Tech Mgr)",
          "date": "7 Aug 2026"
        },
        {
          "rating": 1,
          "title": "Don’t even bother with this app.",
          "body": "I can’t even log in to the app to use it, as it won’t recognize my credentials. I even tried resetting my password to see if that would work, and no joy. Would leave zero stars if I could. I’ll just have to carry the company’s phone number with me when I travel, and hope that if I need to use it, they’ll be able to find me in the system.",
          "author": "mortsmuse",
          "date": "7 Aug 2026"
        }
      ]
    }
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  "privacy": [
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          "source": "Developer declared"
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          "source": "Developer declared"
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      "version": "1.2",
      "released_at": null,
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    },
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      "version": "1.3",
      "released_at": null,
      "notes": "Create and remove Account."
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      "notes": "Enabled biometric tooling for login Updated UI Navigation Elements Defect Fixes"
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      "version": "5.0",
      "released_at": null,
      "notes": "- Claims Router - depending on what type of policy the user will be directed to either the app workflow or the web - Claims - for certain policies the user can now submit their claim via the app - Crisis24 issue - caused users not to be able to see country, intel or alerts when searching for specific country - Contact\\Send Message (to Support) now have indicators of required fields - Updated logout message so that it is now different when a user manually logs out vs. being timed out"
    },
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      "notes": "Fix: format of phone numbers."
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      "version": "6.0",
      "released_at": null,
      "notes": "Authentication migration from OpenID to OAuth2 Improved error messaging for empty Policy list"
    },
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      "notes": "Bug fixes Redirecting claims to the web"
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      "notes": "Bug Fixes"
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  "alternatives": [
    {
      "app_id": 1077206483,
      "name": "My Global Rescue",
      "url": "https://appcorpus.com/apps/my-global-rescue-1077206483",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 1553362387,
      "name": "Travelex Insurance: Travel On",
      "url": "https://appcorpus.com/apps/travelex-insurance-travel-on-1553362387",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 442693988,
      "name": "Smart Traveler",
      "url": "https://appcorpus.com/apps/smart-traveler-442693988",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 1476881233,
      "name": "Medjet",
      "url": "https://appcorpus.com/apps/medjet-1476881233",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 1597658672,
      "name": "Faye Travel Insurance",
      "url": "https://appcorpus.com/apps/faye-travel-insurance-1597658672",
      "reason": "Same category + similar ratings"
    }
  ],
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    "data_cutoff": "7 Aug 2026"
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}