IKEA

Shown for US

• Free

Last verified 30 Aug 2026

Shown for US

• Free to download

Last verified 30 Aug 2026

Shown for US

4.8 146519 ratings · App Store

1. 4/5Why region-lock languages?

   I haven’t even really had the chance to use the app the way I’d like because when I say that my region is Germany, it won’t let me change the language to another language. I notice it does this for the US also. This just seems like a flaw. Why not have multiple languages available when selecting a region? I can choose between German and English for Austria but not Germany. And USA should definitely have other languages available. UPDATE 1 Dec 24: I appreciate IKEA listening to all who suggested this change, including me. I was still brand new in Germany at this time and feeling sad and homesick so I was a bit harsh with the app. I use it quite a bit after this update and have found it much easier to navigate. One item that i do wish was possible in the app is scanning for rewards after the purchase is done. I was having trouble accessing my barcode with bad service in the store and so I couldn’t scan at time of purchase. I think with that update the app could be just about perfect.

   xcourtney_chaoticx · 30 Aug 2026

2. 1/5don’t order from here unless—

   I’ve ordered furniture from here almost A MONTH AGO, set my delivery date, and haven’t heard anything since I bought & ordered my furniture. it’s been a week since my expected delivery date & i have heard NOTHING and everytime I call, I’m either wasting 40+ mins listening to the same three sentences on HOLD waiting for someone to even answer the phone or i hear “well it looks like you order hasn’t been sent out yet,” well yeah.. I KNOW that’s why I’m calling YOU. I was told I would hear from IKEA in 2-3 days and again, HAVE HEARD NOTHING. In the amount of time it took to read this, I’ve read and edited this review(10 mins on hold as of rn). they finally transferred me to a resolutions department THREE calls ago and after 20 mins of me waiting for someone to answer the phone, when they finally did, they said “Hello” and before i can even say anything, THEY HUNG UP ON ME. I really loved their furniture and couldn’t wait to receive my order, considering i’ve spent $200+ on just a DELIVERY FEE, you would THINK I would have even heard something back, but boy was I wrong. beautiful furniture.. but i wouldn’t know seeing as though, I’ve only seen pictures from the app, NOT worth wasting time to even get an answer back, for the to tell you the most OBVIOUS reason you called. unless you have all day LITERALLY and want to listen to the same, three sentence automated hold tone, then THIS IS FOR YOU!!! not happy at all (15 mins now on hold)

   mija tafv · 30 Aug 2026

3. 1/5Probably the LEAST Customer Friendly APP in Retail

   So in one world to describe this app it would be ‘why’. Why can’t you search for key words and find something (note to IKEA, but not everyone or even some people know what crafty names you associate with your products). You took away the ability to even search a receipt or locate a receipt which means I couldn’t not return something because EVEN WITH the credit card that I used your associate still said they couldn’t return it. Why not take it back? I mean it says IKEA right on the front of the unopened package….does anyone ELSE sell IKEA brand? Finally the searching for a receipt even in the old system entirely SUCKED. So using a crystal ball, you have to try to remember when you purchased what and then one by one go thru a receipt. If you want to see a PERFECT customer experience, go to the REI site and become a customer. Search receipts by date, with pictures, with EASY search. Not sure if this is new, but the upgraded website is a tremendous downgrade for customers. Lastly- you make the app so NOT intuitive, that I simply stop trying to buy stuff. I have found items I want, not in stock in my store, but somewhere else in the country. Can you easily order it? Not at all. Could never figure it out. Simply put, you lost a number of sales from me because of this.

   jfa;;jlksfa;jifa · 30 Aug 2026

4. 1/5You must not need/want my business

   We live four hours round trip from the Oak Creek, WI store and my husband, myself, and my service dog, went for my birthday as I needed some furniture for my art studio, which you still don’t have, on March 18. Now here lies the problem and I called customer service and they could not help. My order of 35 items that were all said to be available in the store including an Alex set of drawers and the one and only piece of furniture ordered the rest was gadgets, foldable cubes, decor, and storage. Customer service said their were 8 in inventory at the store of the gray turquoise unit I’ve been wanting. But when pick a shipping method here is where it gets interesting the shipping total is $129 and 9 items suddenly are not available, including the Alex drawers (it’s about the size of a nightstand) for shipping and 15 items weren’t available on click and pick-up and the Alex drawers suddenly weren’t available in stock for that either. The Alex drawers weren’t available on either list yet you have 8 of them in the store! Here is what I don’t understand, why HAVE A CLICK AND PICK OPTION IF YOU ARE NOT GOING TO USE IT?!?!?! ESPECIALLY DURING COVID! I’m not driving all the way down there and then trying to find all these needles in the haystack. I’m disabled and that is a big store and $129 dollars for shipping is hells excessive don’t yo think? You could have got it a plane ticket and flew it here cheaper!!! The customer service rep suggested I drive down, I said if you put my name on it like how “click & pick” should work we would. I got a flat “No, we don’t do that”

   Jazz oasis · 30 Aug 2026

5. 3/5A Change Suggestion

   I was trying to find a way to file a grievance that I had with IKEA, but could not. I wanted to send an email, but the only option for emailing was for order cancellation. I however wanted to email to complain about the lack of product at the IKEA store near me. Now I know Covid has really put a strain on resources lately and I do take that into consideration. However, I specifically drove to IKEA, which is about 45 minutes away from my home, to purchase two Trofast shelving units for our play area. I checked on the app and the supply level was low so I headed there quickly. Once I arrived, I went to the bay where the shelving unit would have been located only to find a “temporarily out of stock” notice. When I inquired about the item I was told that there must have been an inventory discrepancy. I was very upset since I had just driven all that way for one specific item. I would appreciate if the app designers would change the “low stock” indicator to “low stock, please call to ensure product availability” so that people like myself do not drive far and make arrangements for someone to watch their children only to be met with no stock in the store.

   BuzzyMomna · 30 Aug 2026

Shown for US

4.7 258140 ratings · Google Play

1. 1/5

   I'm unable to view any of my saved lists on both the IKEA mobile app AND the IKEA website. This problem has been happening for several months now and no one at IKEA has been able to help me or been able to put me in touch with IKEA Tech Support to try and solve the problem. Saved lists are EXTREMELY important to my in store shopping experience. I NEED to be able to have saved lists. Currently, I am unable to view my old lists or create any new ones. Can SOMEONE who works in IT please help me???

   Flavia Kajoba · 31 Jul 2026

2. 5/5

   simple but attractive design mind-blowing 👍👍

   Krishna Jadhav · 31 Jul 2026

3. 2/5

   tried to login using brave browser and got denied because "security"

   Juha Martikainen · 31 Jul 2026

4. 1/5

   my issue was ignored, I called a month ago saying how driver didn't follow the protocol, and been unpleasant shouting how he hate his job and he will quit, how he talks aggressively to me in front of my house, how he never called 1h before arrival but only when he was outside rushing me to get out NOW as hes tired working 12h Nothing been done, IKEA said someone will call me in few days, that was almost a moth ago.

   Kaś N · 31 Jul 2026

5. 5/5

   Excellent app

   Elisa Victor Wilson · 31 Jul 2026

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Accessibility

• Dark Interface — SUPPORTED Store published
• Larger Text — SUPPORTED Store published
• Voice Control — SUPPORTED Store published
• VoiceOver — SUPPORTED Store published

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• 5.4.1 · 13 Jul 2026
• 5.8.0 · 17 Aug 2026