HSBC UK Mobile Banking

• Free

Last verified 30 Aug 2026

4.8 21478 ratings · App Store

1. 5/5Reliable - Every time!

   Wherever I am, I know my HSBC app won’t let me down. The chat service is great! I have one suggestion that would make it better but to be honest, I’m fed up of giving suggestions that are used to benefit others and I don’t get compensated in any way. I’ve been in situations that other banks probably would not have accommodated my request when things happened that were out of my control. Been with HSBC for years and I trust them.

   RaimeJose · 30 Aug 2026

2. 1/5Charge approval is flaky and the chat feature is an embarrasment

   As with almost every time you try to use your debit card for something above touch limit, the process of getting approval is toth-pulling. Last time I had to kill the app and start over. The chat feature is presented as if you're actually chatting with a person, but is some NLP bot. I haven't needed anything that the bot couldn't answer, but it's bound to happen. It's also somewhat dishonest presenting it as a human interaction when it's clearly not. Oddly I have a standing payment to an external account, but if I try to enter the same information as a payee, I'm told that the recipient cannot be verified and the app refuses to continue. If their competence level is that low, maybe just trust their customers? It's my money after all. Or is it not? As a Premier customer I can say that this app is quite representative of the overall HSBC experience: rubbish.

   grandgeezer · 30 Aug 2026

3. 4/5Registration not great

   Doesn’t tell you the password requirements, just tells you if you didn’t meet them (not why). The confirm password field isn’t coded correctly, so if you put the password on your keychain, you can’t insert it into the confirm box AND the confirm box doesn’t allow copy/paste AND you can’t unhide the password to ensure you’re typing it correctly. Also, it has a timeout running in the background but you can’t see it, not even when it runs out. So if it does run out early in the process (like while looking for a passport), it will let you do several more things then at the very last screen tell you that you took too long to do it. Should kick you out much earlier to avoid wasted time.

   Anyfreenicknames? · 30 Aug 2026

4. 2/5Cheque deposit feature hasn’t worked for months

   On the whole the app is good, but despite trying tens of times having had multiple conversations with support staff who really try their best the cheque deposit feature hasn’t worked for months when I have really, really, really needed it to during the pandemic. Being abroad and having UK cheques in hand that I cannot deposit no matter how many different backgrounds I try, whether or not I endorse the back, whether my time/date is set to London, New York or automatic time zones is unbelievably frustrating and soul destroying. It is substantially impacting on my quality of life ... and, at this point, my ability to buy food. (Are we really meant to be taking a picture of the back of the cheque when it is entirely blank?) It it maybe an iPhone problem?

   rescueismyfavouritebreed · 30 Aug 2026

5. 1/5By far the worst banking app ever

   Absolutely the worst banking app I have ever used: -HSBC credit card should be linked to your debit account and easy to directly transfer money- the money transfer tool is the weirdest thing I’ve ever seen in a banking app- not at all intuitive - messages seem to get sent to three different locations within the app- this is crazy! I kept getting emails that I had a new message but naively thinking I’ll check the tab entitled ‘inbox’ only to see no new messages until finally I discovered two other tabs where messages are saved! - the chat/support feature is useless. No one ever responds - just delete this feature it if you can’t be bothered to support this feature -why can I not update my home address in this app? This is also crazy! I can transfer money but I can’t change my home address? I guess I’ll just let HSBC send mail to my old address and they will have to cover the cost when someone steals my new credit card and uses it fraudulently... I have bank accounts with multiple other international banks and they have intuitive apps that actually work- really don’t understand how HsBc got it so wrong with this app

   fjdjdjslsoeurbd d · 30 Aug 2026

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