Hotwire: Last Minute Hotels

• Free

Last verified 27 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.8 144555 ratings · App Store

1. 1/5Booked at WRONG HOTEL!!!

   Wow where to start, first I booked a Hot wire deal for a hotel in Shamrock, Tx. I showed up at the hotel by the address found in my confirmation however they could not find my reservation. Come to find out somehow they have this account mixed up with another hotel in Dallas, TX. When I called Hotwire, I was hung up on 3 times due to them “not getting ahold of the hotel to verify reservation” I advised them the phone # they have associated with this hotel is not correct. I provided the correct phone number to them by a simple google search and 1 rep hung up on me when she told me she called them and no one answered. I placed her on hold and called the hotel and they answered immediately. When I told her this she hung up on me. The 2nd time I spoke with a rep she told me the number that I provided to her for the hotel was a cell #. I advised her it isn’t and did a 3 way call with the hotel. They confirmed they did not have a reservation for me and that I am not the first person who this has happened to with them through hotwire. The rep hung up on us during our conversation! The 3rd rep, I don’t even know what happened, I thought she was actually gonna do something but she hung up when I was on hold and it went to some voicemail message. I have NEVER had problems with hotwire before, I use them frequently however I will NEVER use them again after this! I have spent at least 2 hours on the phone with them and I still have not gotten a refund!!!!

   helpwglitch · 27 Aug 2026

2. 1/5Would no longer recommend using

   I had two hotel booking fails while in Austin, TX this weekend. I booked my first hotel 7/26 through the app as I’ve been pleased with hotel results from previous use. I got an email an hour before we were planning on checking in saying “hotel reservation is canceled due to hotel not being able to accommodate reservation request”. I had called the hotel the week before to confirm my request and was told I was all set. Per the email from Hotwire, I could either get a complete refund or they would help me book a new hotel and pay the difference in bookings. Seeing how I absolutely needed a hotel that night after driving 19 hours, I responded to the text link saying I needed a new hotel. The agent said to book again thorough the app. I did so and had to pay full price (no credit was put on my account or towards the new booking) the agent promised to start the full refund from the cancelled booking since she couldn’t do anything else on her end. Fast forward to checking into my second hotel booked through Hotwire. Turns out hotel was completely booked as of that morning, had no rooms available and closed off any online bookings at 7 am this morning. His hotel should not have popped up in the options through Hotwire despite my confirmation number. So now I have $500 worth of pending refunds that I should get returned to me in 7-10 business days and some Hotwire credit for my inconvenience for my future bookings with Hotwire. Not happening. Would not use or recommend this app/service to anyone. Extremely frustrated and disappointed with this company

   TandLCamille1 · 27 Aug 2026

3. 1/5Drug infested motel and worst customer service ever

   I used the Hotwire deal to book a hotel. The listing stated that it would be one of several major hotel chains or the equivalent. It also stated that it would be in the city that I wanted within 3.5 miles of the city center. Instead, I was given a drug infested motel 10 miles away on a dark stretch of highway. Nowhere near the location stated and nowhere near the equivalent of the major hotel chains. You deal with customer service through text. I explained this to the agent and one by one they tried to argue the points and justify what happened. Each step of the way he basically said that they have no responsibility. And you basically get what you get. All I was looking for was a little help or at worst, some acceptance of responsibility for a mistake. Eventually, all that was offered to me was the chance for me to cancel for a $20 fee and they would keep the remainder of the $140 as credit going forward. It was actually shocking the way the agent dealt with the problem and the complete lack of empathy or responsibility. After two hours of giving me the run around, asking me the same questions I’ve already answered, and refusing to answer my questions. I told them not to cancel and it was over. But he kept texting me. I told him to stop and future texts would be considered harassment….10 minutes later, after midnight, he texted again. Edit: it was even worse than I expected complete with broken with exterior windows and broken toilets. Hotwire says it the equivalent of the Sheraton or Marriott.

   Pannman42 · 27 Aug 2026

4. 1/5Lost id and unprofessional customer service

   Hotwire is by far the worse booking site I could have possibly used. There customer service agents are not helpful, I requested to be escalated to a supervisor and then they ignored my request. My issues were bit resolved and I was unable to receive a refund that even the rental company who I used said they were happy to issue. On my family’s vacation to Florida my wallet was left on the plane. I had my id but sadly my license and such were in the wallet. Upon getting to the car rental place they would not allow me to retrieve the car without the license but they would refund it. Hot wires policy said I needed an id and since I didn’t have it there was nothing they could do to help me. So now I have no car and won’t be refunded. The customer service rep then went on to say I won’t transfer you to a manager because they will just tell me the same and stopped responding. If the company the rental was from would honor a refund I don’t see why Hotwire shouldn’t. Furthermore this would have been easier to accept if the person I spoke with wasn’t so rude and condescending. This was not an ordinary circumstance and if this is their policy I wouldn’t recommend this to anyone. I plan on making complaints on the site until someone gives me a more accurate response. And for the record the booking policy says id not drivers license if this wants to become a technicality thing. BBB will hear this.

   VmarieD · 27 Aug 2026

5. 1/5Bad hotel extended stay america in anaheim

   I made the mistake of doing hotwires fire deals not knowing what hotel I was going to get for a disneyland trip and ended up getting a trashy hotel. The hotel itself was rundown, had fluids and trash on the elevator floor, and the hallways looked rundown and hadn’t been vacuumed in ages. The hotel room I got had a funky smoke smell, had white residue on the counters and tables, I found a lighter and broken glass in one of the kitchen drawers, and there was a blood stain in the tub and a dry blood stain on the outside of the bathroom. I had my little sister with me and we felt unsafe and disgusted with the hotel and left after complaining to the front desk because they didn’t have housekeeping all they were willing to do was come up themselves and sanitize the bathroom and wall. I called hotwire and was told I could either get a refund or give me another fire deal and potentially put me in the same situation so I took the refund and ended up finding a more expensive hotel last minute without hotwires help. 1. Hotwire needs to investigate these hotels and make sure they are habitable to stay in for their customers especially if they are doing deals on them 2. They need to be willing to help their customers more if they get into situations like this cause I was basically left to fend for myself because I didn’t want to risk getting another horrible hotel. After this experience, I don’t want to book through hotwire again unless they really do some improvements to the hotels they provide.

   Nickel150 · 27 Aug 2026

3.8 16263 ratings · Google Play

1. 1/5

   App is terrible. I can't access anything. Errors after error. Can't see my bookings after I've book them and the app is extremely slow. Dropped it down to 1 star. keeps requiring me to resign in to look at my itinerary... after my trip I will be switching to Expedia. this app and service is terrible...

   C L · 31 Jul 2026

2. 2/5

   Very Shady!!! Went from bad to worse...7/17/26

   Angry Santa · 31 Jul 2026

3. 2/5

   doesnt work well at all with pixel 9 pro xl. can't select PayPal correctly. ui buttons are covered from other ui components. hire better software engineers or fire all your project managers

   Joseph Amalfitano · 31 Jul 2026

4. 3/5

   more down than up. this barely works

   dennis johnson · 31 Jul 2026

5. 1/5

   App is currently unusable on the Pixel 10 Pro XL. keeps telling me prices are better in the app (spoiler, I'm in the app). when I go to book it tells me I should log in and then hangs when I hit the login button. I went to the left menu to login there and it shows I'm already logged in. app also tucks behind the status bar at the top rendering any buttons at the top of the screen completely unresponsive. tried to report a problem in the app and it crashed...

   Kris Pena · 31 Jul 2026

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• 13.18.7 · 26 Jun 2026