Horizon Blue

• Free

Last verified 30 Aug 2026

4.8 77919 ratings · App Store

1. 5/5Support

   Ken and everyone who assisted me when I had to set up a new plan when my husband went on Social Security has been fantastic. Getting the payment moved to the new account when the incorrect payment was taken by automatic withdrawal fir my cancelled plan and to remove my email so I could use it with my new policy was so easy once I explained my needs. I really appreciate the call backs during each step of the process as I am very ill with a chest cold at the worse time possible. Thank you very much.

   100megan · 30 Aug 2026

2. 3/5Unable to upload docs/pictures

   The app is super convenient and great to use. I think the nurse chats and telehealth video conferences with the docs are awesome features (especially now with COVID). I would give the app 5 stars but I believe there is a glitch on the iPhone app that doesn’t allow you to upload your pictures/documents before conferencing with a doctor. Yesterday, I desperately needed to talk to a doctor but could not proceed with anyone because the app did not let me do all the steps when filling out my information so I could not upload necessary documentation. After the first initial step where you fill out your medical history, it does not lead you any further to billing, etc. After inputting your name, allergies, and any medication you may be on, the app takes you directly to the waiting room to see the doctor. I tried deleting and reinstalling the app, updating it, and restarting it but still I could not get to the proper page I needed to be. When compared to the computer version, the laptop version of the website is much simpler and easier to use. On the laptop, I was able to fill out much more information, upload my documents, and confirm my billing. Please look into this issue because this really is a great app.

   ari7935 · 30 Aug 2026

3. 3/5If I can’t pay, it doesn’t stay.

   I just installed the app today because the online mobile site wasn’t loading and showing an error message. I notice there was an app so I downloaded it thinking I could go to payment center to make a payment. It’s as if you have everything I need so far, except the payment center. Why make an app but not include the payment center. If there is a way to pay my bill through the app, please someone let me know, cause I googled it and it kept coming back with results for the online site. Also, how do I enter in a question I have for the FAQ board if there is no place for me to search/ask a question about anything? I just see the top asked questions (which was not a lot), and nothing I’m looking for. I feel as if this could be a great app and I would use it more then the online mobile app if the app wasn’t flawed as much.

   TaylorVaughn1 · 30 Aug 2026

4. 4/5Convenient...could be a little better.

   Overall, I really like this app and use it frequently when it comes to searching for in-network doctors and staying on top of my claims. Sometimes it can be a little buggy. I wish it would let me download my insurance card to Apple Wallet properly but it always crashes the app if I try. Please fix that! I tried everything to make it work in case it was user error...might be the app itself! I would also like if there was a section where I could keep office information at the ready, sort of a “Favorites” tab where I could pull up the contact information of any of my doctors quite quickly. Would also love if I could manually enter dates of office visits with the ability to add notes to each entry.

   Breanna Little · 30 Aug 2026

5. 1/5The app never functions

   The app doesn’t function to search for Behavioral Health providers. It never has functioned and I predict it never will. I’m forced to access information from a laptop browser and even that is an agonizing process. Health insurance companies who are responsible for providing benefits should be legally bound to provide useable interfaces that make it easy to locate relevant provider information. This is particularly imperative for those seeking behavioral health support who may be too despondent to drum up the mental energy required to wade through confusing, convoluted processes. If one is a conspiracy theorist it’s easy to imagine that insurance companies create obscure processes to minimize the number of people getting health support, thereby saving money to feed the corporate greed machine.

   Greasy green Limpopo · 30 Aug 2026

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