HoneyBook - Small Business CRM

Name: HoneyBook - Small Business CRM
Rating: 4.8 (16244 reviews)
Author: HoneyBook Inc.

by HoneyBook Inc.

iPhone · iPad · Android

Active Last checked 30 Aug 2026

App Store ↗ Google Play ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: From $33.33/mo
Free to download
In-app purchases

Categories and search queries

Official categories

Business
Productivity

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Free app	Yes	Free	—	Store published
In-app purchases	Yes	Limited free	—	Store published

Screens

App Store Google Play

4 store screenshots

HoneyBook - Small Business CRM iphone screenshot 1

HoneyBook - Small Business CRM iphone screenshot 2

HoneyBook - Small Business CRM iphone screenshot 3

HoneyBook - Small Business CRM iphone screenshot 4

8 store screenshots

HoneyBook - Small Business CRM android screenshot 1

HoneyBook - Small Business CRM android screenshot 2

HoneyBook - Small Business CRM android screenshot 3

HoneyBook - Small Business CRM android screenshot 4

Pricing & paywalls

App Store Google Play

Unlimited Annual Subscription — $399.99/year ($33.33/mo)
Starter Monthly Subscription — $35.99/month
Starter Monthly Subscription — $349.99/year ($29.16/mo)
Monthly subscription — $39.99/month
Monthly subscription — $399.99/year ($33.33/mo)
Essentials Annual Subscription — $589.99/year ($49.16/mo)
Essentials Monthly Sub — $58.99/month
Premium Monthly Subscription — $128.99/month
Premium Monthly Subscription — $789.99/month
HoneyBook Starter Plan — $38.99

Last verified 30 Aug 2026

Free to download
In-app purchases: $35.99 - $789.99 per item

Last verified 31 Jul 2026

Ratings & reviews

App Store Google Play

4.8 16244 ratings · App Store

5/5Simple, Intuitive and client friendly!
I’ve been with HoneyBook since their debut at the Wedding MBA 2015. Before HoneyBook, I was using PDF writable contracts and my accounting software to keep track of my jobs and client payment balances. It wasn’t until I really tarted using HoneyBook to start automating the some of the work. HoneyBook had everything I needed to keep all of it together, in one easy to use platform, from digital contracts, easily see ALL the text messages history, easy to set up payment reminders and best of all payment processing by stripe deposits usually take no more than 24 hrs to post to your account. They constantly make it better, it looks clean and works great. They have a great help section with plenty of self help vidz for every module that you may have questions on how to set up and for the newbies like me that were a bit hard headed going digital ALL THE WAY, its been a life saver. Thank you HoneyBook and keep up the amazing work!

GPS oriented savings!! · 30 Aug 2026
4/5One of my top 10 allied apps, I would be in the top 3 besting this.
I have been a user for over a year and a half and without a doubt I can say that it is one of the best tools I have used and as a systems engineer I have tried many. I did not give it 5 stars because I considered that it still has a couple of opportunities. Complementing it with some business consulting is one of them and would make it unbeatable. It is not new to assume that if you teach your client to sell more it ensures that you will get a piece of their pie, if not ask facebook with their ads experts. A few days ago I connected to Honeybook support chat asking for some guidance with some setback with the tool and the visibility of the proposals after expired and the answer was in a few words is better to seek help elsewhere because Honeybook can not do anything, obviously that person who answered is not the company as a whole but if he represents it at that time with me and analyze, listen or guide with more patience surely would have yielded better results that ultimately translate into more sales for everyone. First opinion so extensive that I give but I think it is worth thinking that there is someone on the other side listening. Manuel from Devppy Digital Agency.

Manalfa · 30 Aug 2026
4/5Customer Service is Bad/ Payments don’t work
I started by doing a test invoice and payment of 2.00$. Worked fine, used on a project for invoice and payment. Got payment confirmation and customer even left a tip. Two days later I get an email from HoneyBook wanting the customer CVV/ Full Name/ and written proof that this customer owns the card- and HoneyBook gave a 48 hr limit to complete/ so basically They want me to drive 2 hours to have a customer write on paper his personal information- this is not a bank hold either JUST HoneyBook. Ok, I call HoneyBook to see if this can be worked out in a professional manner- nope, no one answers any of the phone lines. Email response is very very slow and doesn’t solve anything. Got a Not helpful Bot on their chat- after getting upset with the bot a guy gets on there and tells me is above him he will get help for me. No help, if nothing else I would like to cancel the transaction so I can talk to customer on phone and have him pay a different way/ nope can’t even get a human from this company. Horrible customer service/ untrustworthy handling of payment transfers. I definitely would recommend you steer clear from this app. The only good reviews I believe they get are fake ones.

JCuddy70 · 30 Aug 2026
3/5Overall good app
I’ve been using HoneyBook for over a year now. I love the features with scheduling, creating projects, invoices, contracts, and etcetera. I would say it’s definitely worth it for those features. I never had any bug crashes or issues. My major problem is all of their fees. Not only do we pay monthly (not a problem) and there are transaction fees (again not a problem) but if you are tipped from the service you are provided, HoneyBook takes 90% of your tip (major problem). It’s a huge problem for this system to take away such a large portion of a tip for a service they are not physically doing. One of the uses for HoneyBook is with my cleaning business. For example, me and my employee completed a cleaning for $60 and a $6 tip was added. However only $58 was received. That’s so unethical. We’re already paying for the platform and we are paying processing fees to receive the money. I do not think it is right to take 90% of the tip. I compared that cleaning payment to the previous cleaning payment and there a $1.72 difference which is absurd considering the tip was $6. I get if they took maybe 10-20% of the tip but to take majority of it is absolutely ridiculous.

Meme1218 · 30 Aug 2026
2/5Need to improve to keep paying members active
I would rank the company 3 out of 5 stars. Great idea and I have use their services for almost a year. We had a lot of communication problems, system crashing, and not everything work properly in their system. For example, contracts could not be sign by the clients, reports could not downloads, projects tabs did not work properly. The worst part is their customer service. They do not put priority on things when need to be fix, and when you are running a business and clients are waiting for you to fix the problem with their contract, or other technical issues it looks bad on your part as a business that it takes so long. They only have customer service over chat, and conversation that could have taken 10 minutes turned into 3 days because the company has no urgency for customer support. I would suggest going with a different company. I would consider them again after they put priority to their own customers, as a business owner, I do and that is why I am currently looking for other options to switch to a similar and better system and cancel my curretly monthly subscription.

dancerLS85 · 30 Aug 2026

4.4 2305 ratings · Google Play

1/5
unable to find where to submit a support ticket. chat agents are unable to submit on my behalf. in-person notetaker function not working.

Alecia Peterson · 31 Jul 2026
1/5
Too many glitches

TaheerahKimeon · 31 Jul 2026
5/5
Wonderful app. Helps us stay organized and great for communicating with clients. Still some room for improvements, but its the best in market for what we need.

Rahul Prakash · 31 Jul 2026
4/5
it works okay, it's definitely not built for DJs, but it helps me stay focused and collect payments.

Nate Clancy · 31 Jul 2026
3/5
The program itself is great. However, the app is not so great. Half the time it stays stuck on the loading page when you click into the app. The other times, when you click on something it says "something went wrong". So, you're stuck at a very basic level of being able to do things, which is not functional at all.

Angelica Dowdell · 31 Jul 2026

Privacy & accessibility

App Store Google Play

Privacy

Data Linked to You — Analytics — Contact Info — Email Address Developer declared
Data Linked to You — Analytics — Identifiers — User ID Developer declared
Data Linked to You — Analytics — Usage Data — Other Usage Data Developer declared
Data Linked to You — Analytics — Usage Data — Product Interaction Developer declared
Data Linked to You — Analytics — User Content — Other User Content Developer declared
Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
Data Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Linked to You — App Functionality — User Content — Customer Support Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Email Address Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Name Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Identifiers — Device ID Developer declared
Data Linked to You — Product Personalization — Identifiers — User ID Developer declared
Data Linked to You — Contact Info Developer declared
Data Linked to You — Diagnostics Developer declared
Data Linked to You — Identifiers Developer declared
Data Linked to You — Usage Data Developer declared
Data Linked to You — User Content Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Other Diagnostic Data Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Performance Data Developer declared
Data Not Linked to You — Other Purposes — User Content — Photos or Videos Developer declared
Data Not Linked to You — Diagnostics Developer declared
Data Not Linked to You — User Content Developer declared
Data Used to Track You — Contact Info — Email Address Developer declared
Data Used to Track You — Contact Info — Name Developer declared
Data Used to Track You — Contact Info Developer declared
Data Used to Track You — Diagnostics — Crash Data Developer declared
Data Used to Track You — Diagnostics — Other Diagnostic Data Developer declared
Data Used to Track You — Diagnostics — Performance Data Developer declared
Data Used to Track You — Diagnostics Developer declared
Data Used to Track You — Identifiers — Device ID Developer declared
Data Used to Track You — Identifiers — User ID Developer declared
Data Used to Track You — Identifiers Developer declared
Data Used to Track You — Usage Data — Other Usage Data Developer declared
Data Used to Track You — Usage Data — Product Interaction Developer declared
Data Used to Track You — Usage Data Developer declared
Data Used to Track You — User Content — Other User Content Developer declared
Data Used to Track You — User Content Developer declared

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Accessibility

No accessibility labels collected yet.

Privacy

Data collected — Analytics — App activity — App interactions Developer declared
Data collected — App functionality — Calendar — Calendar events Developer declared
Data collected — App functionality — Files and docs Developer declared
Data collected — App functionality — Messages — Other in-app messages Developer declared
Data collected — App functionality, Account management — Financial info — User payment info Developer declared
Data collected — App functionality, Account management — Photos and videos — Photos Developer declared
Data collected — App functionality, Analytics — App info and performance — Crash logs Developer declared
Data collected — App functionality, Analytics — App info and performance — Diagnostics Developer declared
Data collected — App functionality, Analytics — App info and performance — Other app performance data Developer declared
Data collected — App functionality, Analytics, Account management — App activity — Other user-generated content Developer declared
Data collected — App functionality, Analytics, Account management — Personal info — Address Developer declared
Data collected — App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance, Personalization — Device or other IDs Developer declared
Data collected — App functionality, Analytics, Developer communications, Fraud prevention, security, and compliance, Account management — Personal info — Email address Developer declared
Data collected — App functionality, Analytics, Fraud prevention, security, and compliance — Location — Approximate location Developer declared
Data collected — App functionality, Analytics, Fraud prevention, security, and compliance — Location — Precise location Developer declared
Data collected — App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Personal info — Phone number Developer declared
Data collected — App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Personal info — User IDs Developer declared
Data collected — App functionality, Analytics, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Name Developer declared
Data collected — App functionality, Personalization — Personal info — Other info Developer declared
Data shared — Analytics — App activity — App interactions Developer declared
Data shared — App functionality, Account management — Financial info — User payment info Developer declared
Data shared — App functionality, Analytics — App info and performance — Crash logs Developer declared
Data shared — App functionality, Analytics — App info and performance — Diagnostics Developer declared
Data shared — App functionality, Analytics — App info and performance — Other app performance data Developer declared
Data shared — App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance, Personalization — Device or other IDs Developer declared
Data shared — App functionality, Analytics, Developer communications, Fraud prevention, security, and compliance, Account management — Personal info — Email address Developer declared
Data shared — App functionality, Analytics, Fraud prevention, security, and compliance — Location — Approximate location Developer declared
Data shared — App functionality, Analytics, Fraud prevention, security, and compliance — Location — Precise location Developer declared
Data shared — App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Personal info — User IDs Developer declared
Security practices — Your data is transferred over a secure connection — Data is encrypted in transit Developer declared
Security practices — The developer provides a way for you to request that your data be deleted — You can request that data be deleted Developer declared

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Accessibility

No accessibility labels collected yet.

Versions

App Store Google Play

1.57.0
Thanks for using HoneyBook! • On-Demand AI Notetaker - you can now start the in-person AI Notetaker anytime you need it • Added AI Follow-Ups - get timely notifications and smart suggestions to re-engage silent leads effortlessly • Added AI Gmail Suggestions with notifications for potential new leads. • Added new Projects filter for easier navigation • Performance Improvements & Bug Fixes
1.58.1
• You can now accept in-person payments easily using Tap to Pay • On-Demand AI Notetaker - you can now start the in-person AI Notetaker anytime you need it • Added AI Follow-Ups - get timely notifications and smart suggestions to re-engage silent leads effortlessly • Added AI Gmail Suggestions with notifications for potential new leads. • Added new Projects filter for easier navigation • Performance Improvements & Bug Fixes
1.59.5
• You can now accept in-person payments easily using Tap to Pay • On-Demand AI Notetaker - you can now start the in-person AI Notetaker anytime you need it • Added AI Follow-Ups - get timely notifications and smart suggestions to re-engage silent leads effortlessly • Added AI Gmail Suggestions with notifications for potential new leads. • Added new Projects filter for easier navigation • Performance Improvements & Bug Fixes
1.59.6
Thanks for using HoneyBook! • You can now accept in-person payments easily using Tap to Pay • On-Demand AI Notetaker - you can now start the in-person AI Notetaker anytime you need it • Added AI Follow-Ups - get timely notifications and smart suggestions to re-engage silent leads effortlessly • Added AI Gmail Suggestions with notifications for potential new leads. • Added new Projects filter for easier navigation • Performance Improvements & Bug Fixes
1.60.2
Thanks for using HoneyBook! • You can now accept in-person payments easily using Tap to Pay • On-Demand AI Notetaker - you can now start the in-person AI Notetaker anytime you need it • Added AI Follow-Ups - get timely notifications and smart suggestions to re-engage silent leads effortlessly • Added AI Gmail Suggestions with notifications for potential new leads. • Performance Improvements & Bug Fixes
1.61.0
Thanks for using HoneyBook! • You can now accept in-person payments easily using Tap to Pay • On-Demand AI Notetaker - you can now start the in-person AI Notetaker anytime you need it • Added AI Follow-Ups - get timely notifications and smart suggestions to re-engage silent leads effortlessly • Added AI Gmail Suggestions with notifications for potential new leads. • Performance Improvements & Bug Fixes
1.61.1
Thanks for using HoneyBook! • You can now accept in-person payments easily using Tap to Pay • On-Demand AI Notetaker - you can now start the in-person AI Notetaker anytime you need it • Added AI Follow-Ups - get timely notifications and smart suggestions to re-engage silent leads effortlessly • Added AI Gmail Suggestions with notifications for potential new leads. • Performance Improvements & Bug Fixes
1.61.4
Thanks for using HoneyBook! • You can now accept in-person payments easily using Tap to Pay • On-Demand AI Notetaker - you can now start the in-person AI Notetaker anytime you need it • Added AI Follow-Ups - get timely notifications and smart suggestions to re-engage silent leads effortlessly • Added AI Gmail Suggestions with notifications for potential new leads. • Performance Improvements & Bug Fixes
1.62.0
Thanks for using HoneyBook! • SMS communication - send files and chat with clients through SMS • You can now accept in-person payments easily using Tap to Pay • Performance Improvements & Bug Fixes
1.62.2
Thanks for using HoneyBook! • SMS communication - send files and chat with clients through SMS • You can now accept in-person payments easily using Tap to Pay • Performance Improvements & Bug Fixes
1.62.3
Thanks for using HoneyBook! • SMS communication - send files and chat with clients through SMS • You can now accept in-person payments easily using Tap to Pay • Performance Improvements & Bug Fixes
1.62.4
Thanks for using HoneyBook! • SMS communication - send files and chat with clients through SMS • You can now accept in-person payments easily using Tap to Pay • Performance Improvements & Bug Fixes
1.63.1
Thanks for using HoneyBook! • SMS communication - send files and chat with clients through SMS • You can now accept in-person payments easily using Tap to Pay • Performance Improvements & Bug Fixes
1.64.1
Thanks for using HoneyBook! • SMS communication - send files and chat with clients through SMS • You can now accept in-person payments easily using Tap to Pay • Performance Improvements & Bug Fixes
1.64.2
Thanks for using HoneyBook! • SMS communication - send files and chat with clients through SMS • You can now accept in-person payments easily using Tap to Pay • Performance Improvements & Bug Fixes
1.64.4
Thanks for using HoneyBook! • SMS communication - send files and chat with clients through SMS • You can now accept in-person payments easily using Tap to Pay • Performance Improvements & Bug Fixes
1.64.5
Thanks for using HoneyBook! • SMS communication - send files and chat with clients through SMS • You can now accept in-person payments easily using Tap to Pay • Performance Improvements & Bug Fixes
1.65.0
• Galleries Tab - You can now view and showcase photographer galleries directly inside the project screen. • Project Tags - Added tags to the project screen so you can categorize and find project information much faster. • SMS communication - send files and chat with clients through SMS • You can now accept in-person payments easily using Tap to Pay • Performance Improvements & Bug Fixes
1.65.1
• Galleries Tab - You can now view and showcase photographer galleries directly inside the project screen. • Project Tags - Added tags to the project screen so you can categorize and find project information much faster. • SMS communication - send files and chat with clients through SMS • You can now accept in-person payments easily using Tap to Pay • Performance Improvements & Bug Fixes
1.66.0
• Galleries Tab - You can now view and showcase photographer galleries directly inside the project screen. • Project Tags - Added tags to the project screen so you can categorize and find project information much faster. • SMS communication - send files and chat with clients through SMS • You can now accept in-person payments easily using Tap to Pay • Performance Improvements & Bug Fixes
1.67.0
• New Meeting Experience - Check out our fresh meeting screen design, now featuring quick preparation summaries to help you get ready before you join! • Galleries Tab - You can now view and showcase photographer galleries directly inside the project screen. • Project Tags - Added tags to the project screen so you can categorize and find project information much faster. • SMS communication - send files and chat with clients through SMS • Performance Improvements & Bug Fixes
1.68.0
• Floor Plans Tab - You can now view all your project's floor plans directly from the new Floor Plans tab. • New Meeting Experience - Check out our fresh meeting screen design, now featuring quick preparation summaries to help you get ready before you join! • Galleries Tab - You can now view and showcase photographer galleries directly inside the project screen. • Performance Improvements & Bug Fixes
1.69.0
• New Task View Experience - Check out our fresh task detail screen, now featuring project context and quick actions to help you stay on top of your tasks! • Floor Plans Tab - You can now view all your project's floor plans directly from the new Floor Plans tab. • New Meeting Experience - Check out our fresh meeting screen design, now featuring quick preparation summaries to help you get ready before you join! • Performance Improvements & Bug Fixes
1.70.1
• New Message Experience - Suggested responses and quick reply or reminder actions • New Task View - Task details and quick actions in one place • Floor Plans Tab - View all your project's floor plans in one tab • New Meeting Experience - Prep summaries to get ready before you join • Performance Improvements & Bug Fixes
1.71.0 · 20 Jul 2026
• New Lead Experience - A fresh lead screen with submission details and quick actions • New Message Experience - Suggested responses and quick reply or reminder actions • New Task View - Task details and quick actions in one place • Floor Plans Tab - View all your project's floor plans in one tab • New Meeting Experience - Prep summaries to get ready before you join • Performance Improvements & Bug Fixes
1.71.1
• New Lead Experience - A fresh lead screen with submission details and quick actions • New Message Experience - Suggested responses and quick reply or reminder actions • New Task View - Task details and quick actions in one place • Floor Plans Tab - View all your project's floor plans in one tab • New Meeting Experience - Prep summaries to get ready before you join • Performance Improvements & Bug Fixes
1.71.4
• New Lead Experience - A fresh lead screen with submission details and quick actions • New Message Experience - Suggested responses and quick reply or reminder actions • New Task View - Task details and quick actions in one place • Floor Plans Tab - View all your project's floor plans in one tab • New Meeting Experience - Prep summaries to get ready before you join • Performance Improvements & Bug Fixes
1.72.0
• Call with Your Business Number - You can now make direct phone calls to clients using your business phone number right from the app. • New Lead Experience - A fresh lead screen with submission details and quick actions • New Message Experience - Suggested responses and quick reply or reminder actions • New Task View - Task details and quick actions in one place • Floor Plans Tab - View all your project's floor plans in one tab • Performance Improvements & Bug Fixes
1.72.1
• Call with Your Business Number - You can now make direct phone calls to clients using your business phone number right from the app. • New Lead Experience - A fresh lead screen with submission details and quick actions • New Message Experience - Suggested responses and quick reply or reminder actions • New Task View - Task details and quick actions in one place • Floor Plans Tab - View all your project's floor plans in one tab • Performance Improvements & Bug Fixes
1.72.2 · 26 Aug 2026
• Call with Your Business Number - You can now make direct phone calls to clients using your business phone number right from the app. • New Lead Experience - A fresh lead screen with submission details and quick actions • New Message Experience - Suggested responses and quick reply or reminder actions • New Task View - Task details and quick actions in one place • Floor Plans Tab - View all your project's floor plans in one tab • Performance Improvements & Bug Fixes

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1.71.1 · 27 Jul 2026

Alternatives

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Squarespace: Run your business — Same category + similar ratings
Wave: Small Business Software — Same category + similar ratings
Novo - Small Business Checking — Same category + similar ratings
Mailchimp Email Marketing — Same category + similar ratings

Availability by market

Data quality & evidence

Page completeness: Live store listing
Last verified: 30 Aug 2026
Sources: App Store, Google Play

Independent summary has not been published yet.

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Compare HoneyBook - Small Business CRM with Square Invoices: Invoice Maker.

View JSON

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        "Essentials Monthly Sub — $58.99/month",
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  "ratings": [
    {
      "store": "apple",
      "average": 4.8,
      "count": 16244,
      "market": "us",
      "observed_at": "2026-08-30",
      "reviews": [
        {
          "rating": 5,
          "title": "Simple, Intuitive and client friendly!",
          "body": "I’ve been with HoneyBook since their debut at the Wedding MBA 2015. Before HoneyBook, I was using PDF writable contracts and my accounting software to keep track of my jobs and client payment balances. It wasn’t until I really tarted using HoneyBook to start automating the some of the work. HoneyBook had everything I needed to keep all of it together, in one easy to use platform, from digital contracts, easily see ALL the text messages history, easy to set up payment reminders and best of all payment processing by stripe deposits usually take no more than 24 hrs to post to your account. They constantly make it better, it looks clean and works great. They have a great help section with plenty of self help vidz for every module that you may have questions on how to set up and for the newbies like me that were a bit hard headed going digital ALL THE WAY, its been a life saver. Thank you HoneyBook and keep up the amazing work!",
          "author": "GPS oriented savings!!",
          "date": "30 Aug 2026"
        },
        {
          "rating": 4,
          "title": "One of my top 10 allied apps, I would be in the top 3 besting this.",
          "body": "I have been a user for over a year and a half and without a doubt I can say that it is one of the best tools I have used and as a systems engineer I have tried many. I did not give it 5 stars because I considered that it still has a couple of opportunities. Complementing it with some business consulting is one of them and would make it unbeatable. It is not new to assume that if you teach your client to sell more it ensures that you will get a piece of their pie, if not ask facebook with their ads experts. A few days ago I connected to Honeybook support chat asking for some guidance with some setback with the tool and the visibility of the proposals after expired and the answer was in a few words is better to seek help elsewhere because Honeybook can not do anything, obviously that person who answered is not the company as a whole but if he represents it at that time with me and analyze, listen or guide with more patience surely would have yielded better results that ultimately translate into more sales for everyone. First opinion so extensive that I give but I think it is worth thinking that there is someone on the other side listening. Manuel from Devppy Digital Agency.",
          "author": "Manalfa",
          "date": "30 Aug 2026"
        },
        {
          "rating": 4,
          "title": "Customer Service is Bad/ Payments don’t work",
          "body": "I started by doing a test invoice and payment of 2.00$. Worked fine, used on a project for invoice and payment. Got payment confirmation and customer even left a tip. Two days later I get an email from HoneyBook wanting the customer CVV/ Full Name/ and written proof that this customer owns the card- and HoneyBook gave a 48 hr limit to complete/ so basically They want me to drive 2 hours to have a customer write on paper his personal information- this is not a bank hold either JUST HoneyBook. Ok, I call HoneyBook to see if this can be worked out in a professional manner- nope, no one answers any of the phone lines. Email response is very very slow and doesn’t solve anything. Got a Not helpful Bot on their chat- after getting upset with the bot a guy gets on there and tells me is above him he will get help for me. No help, if nothing else I would like to cancel the transaction so I can talk to customer on phone and have him pay a different way/ nope can’t even get a human from this company. Horrible customer service/ untrustworthy handling of payment transfers. I definitely would recommend you steer clear from this app. The only good reviews I believe they get are fake ones.",
          "author": "JCuddy70",
          "date": "30 Aug 2026"
        },
        {
          "rating": 3,
          "title": "Overall good app",
          "body": "I’ve been using HoneyBook for over a year now. I love the features with scheduling, creating projects, invoices, contracts, and etcetera. I would say it’s definitely worth it for those features. I never had any bug crashes or issues. My major problem is all of their fees. Not only do we pay monthly (not a problem) and there are transaction fees (again not a problem) but if you are tipped from the service you are provided, HoneyBook takes 90% of your tip (major problem). It’s a huge problem for this system to take away such a large portion of a tip for a service they are not physically doing. One of the uses for HoneyBook is with my cleaning business. For example, me and my employee completed a cleaning for $60 and a $6 tip was added. However only $58 was received. That’s so unethical. We’re already paying for the platform and we are paying processing fees to receive the money. I do not think it is right to take 90% of the tip. I compared that cleaning payment to the previous cleaning payment and there a $1.72 difference which is absurd considering the tip was $6. I get if they took maybe 10-20% of the tip but to take majority of it is absolutely ridiculous.",
          "author": "Meme1218",
          "date": "30 Aug 2026"
        },
        {
          "rating": 2,
          "title": "Need to improve to keep paying members active",
          "body": "I would rank the company 3 out of 5 stars. Great idea and I have use their services for almost a year. We had a lot of communication problems, system crashing, and not everything work properly in their system. For example, contracts could not be sign by the clients, reports could not downloads, projects tabs did not work properly. The worst part is their customer service. They do not put priority on things when need to be fix, and when you are running a business and clients are waiting for you to fix the problem with their contract, or other technical issues it looks bad on your part as a business that it takes so long. They only have customer service over chat, and conversation that could have taken 10 minutes turned into 3 days because the company has no urgency for customer support. I would suggest going with a different company. I would consider them again after they put priority to their own customers, as a business owner, I do and that is why I am currently looking for other options to switch to a similar and better system and cancel my curretly monthly subscription.",
          "author": "dancerLS85",
          "date": "30 Aug 2026"
        }
      ]
    },
    {
      "store": "gplay",
      "average": 4.435185,
      "count": 2305,
      "market": "us",
      "observed_at": "2026-08-30",
      "reviews": [
        {
          "rating": 1,
          "title": "",
          "body": "unable to find where to submit a support ticket. chat agents are unable to submit on my behalf. in-person notetaker function not working.",
          "author": "Alecia Peterson",
          "date": "31 Jul 2026"
        },
        {
          "rating": 1,
          "title": "",
          "body": "Too many glitches",
          "author": "TaheerahKimeon",
          "date": "31 Jul 2026"
        },
        {
          "rating": 5,
          "title": "",
          "body": "Wonderful app. Helps us stay organized and great for communicating with clients. Still some room for improvements, but its the best in market for what we need.",
          "author": "Rahul Prakash",
          "date": "31 Jul 2026"
        },
        {
          "rating": 4,
          "title": "",
          "body": "it works okay, it's definitely not built for DJs, but it helps me stay focused and collect payments.",
          "author": "Nate Clancy",
          "date": "31 Jul 2026"
        },
        {
          "rating": 3,
          "title": "",
          "body": "The program itself is great. However, the app is not so great. Half the time it stays stuck on the loading page when you click into the app. The other times, when you click on something it says \"something went wrong\". So, you're stuck at a very basic level of being able to do things, which is not functional at all.",
          "author": "Angelica Dowdell",
          "date": "31 Jul 2026"
        }
      ]
    }
  ],
  "privacy": [
    {
      "store": "apple",
      "declarations": [
        {
          "title": "Data Linked to You",
          "detail": "Analytics — Contact Info — Email Address",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Analytics — Identifiers — User ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Analytics — Usage Data — Other Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Analytics — Usage Data — Product Interaction",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Analytics — User Content — Other User Content",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Contact Info — Email Address",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Diagnostics — Crash Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Identifiers — User ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — User Content — Customer Support",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Developer’s Advertising or Marketing — Contact Info — Email Address",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Developer’s Advertising or Marketing — Contact Info — Name",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Developer’s Advertising or Marketing — Identifiers — Device ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Identifiers — User ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Contact Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Diagnostics",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Identifiers",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "User Content",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — Diagnostics — Other Diagnostic Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — Diagnostics — Performance Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Other Purposes — User Content — Photos or Videos",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Diagnostics",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "User Content",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Contact Info — Email Address",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Contact Info — Name",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Contact Info",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Diagnostics — Crash Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Diagnostics — Other Diagnostic Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Diagnostics — Performance Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Diagnostics",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Identifiers — Device ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Identifiers — User ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Identifiers",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Usage Data — Other Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Usage Data — Product Interaction",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "User Content — Other User Content",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "User Content",
          "source": "Developer declared"
        }
      ],
      "accessibility": []
    },
    {
      "store": "gplay",
      "declarations": [
        {
          "title": "Data collected",
          "detail": "Analytics — App activity — App interactions",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality — Calendar — Calendar events",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality — Files and docs",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality — Messages — Other in-app messages",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Account management — Financial info — User payment info",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Account management — Photos and videos — Photos",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics — App info and performance — Crash logs",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics — App info and performance — Diagnostics",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics — App info and performance — Other app performance data",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Account management — App activity — Other user-generated content",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Account management — Personal info — Address",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance, Personalization — Device or other IDs",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Developer communications, Fraud prevention, security, and compliance, Account management — Personal info — Email address",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance — Location — Approximate location",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance — Location — Precise location",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Personal info — Phone number",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Personal info — User IDs",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Name",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Personalization — Personal info — Other info",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "Analytics — App activity — App interactions",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "App functionality, Account management — Financial info — User payment info",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "App functionality, Analytics — App info and performance — Crash logs",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "App functionality, Analytics — App info and performance — Diagnostics",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "App functionality, Analytics — App info and performance — Other app performance data",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance, Personalization — Device or other IDs",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "App functionality, Analytics, Developer communications, Fraud prevention, security, and compliance, Account management — Personal info — Email address",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance — Location — Approximate location",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance — Location — Precise location",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Personal info — User IDs",
          "source": "Developer declared"
        },
        {
          "title": "Security practices",
          "detail": "Your data is transferred over a secure connection — Data is encrypted in transit",
          "source": "Developer declared"
        },
        {
          "title": "Security practices",
          "detail": "The developer provides a way for you to request that your data be deleted — You can request that data be deleted",
          "source": "Developer declared"
        }
      ],
      "accessibility": []
    }
  ],
  "changes": [
    {
      "store": "apple",
      "version": "1.57.0",
      "released_at": null,
      "notes": "Thanks for using HoneyBook! • On-Demand AI Notetaker - you can now start the in-person AI Notetaker anytime you need it • Added AI Follow-Ups - get timely notifications and smart suggestions to re-engage silent leads effortlessly • Added AI Gmail Suggestions with notifications for potential new leads. • Added new Projects filter for easier navigation • Performance Improvements & Bug Fixes"
    },
    {
      "store": "apple",
      "version": "1.58.1",
      "released_at": null,
      "notes": "• You can now accept in-person payments easily using Tap to Pay • On-Demand AI Notetaker - you can now start the in-person AI Notetaker anytime you need it • Added AI Follow-Ups - get timely notifications and smart suggestions to re-engage silent leads effortlessly • Added AI Gmail Suggestions with notifications for potential new leads. • Added new Projects filter for easier navigation • Performance Improvements & Bug Fixes"
    },
    {
      "store": "apple",
      "version": "1.59.5",
      "released_at": null,
      "notes": "• You can now accept in-person payments easily using Tap to Pay • On-Demand AI Notetaker - you can now start the in-person AI Notetaker anytime you need it • Added AI Follow-Ups - get timely notifications and smart suggestions to re-engage silent leads effortlessly • Added AI Gmail Suggestions with notifications for potential new leads. • Added new Projects filter for easier navigation • Performance Improvements & Bug Fixes"
    },
    {
      "store": "apple",
      "version": "1.59.6",
      "released_at": null,
      "notes": "Thanks for using HoneyBook! • You can now accept in-person payments easily using Tap to Pay • On-Demand AI Notetaker - you can now start the in-person AI Notetaker anytime you need it • Added AI Follow-Ups - get timely notifications and smart suggestions to re-engage silent leads effortlessly • Added AI Gmail Suggestions with notifications for potential new leads. • Added new Projects filter for easier navigation • Performance Improvements & Bug Fixes"
    },
    {
      "store": "apple",
      "version": "1.60.2",
      "released_at": null,
      "notes": "Thanks for using HoneyBook! • You can now accept in-person payments easily using Tap to Pay • On-Demand AI Notetaker - you can now start the in-person AI Notetaker anytime you need it • Added AI Follow-Ups - get timely notifications and smart suggestions to re-engage silent leads effortlessly • Added AI Gmail Suggestions with notifications for potential new leads. • Performance Improvements & Bug Fixes"
    },
    {
      "store": "apple",
      "version": "1.61.0",
      "released_at": null,
      "notes": "Thanks for using HoneyBook! • You can now accept in-person payments easily using Tap to Pay • On-Demand AI Notetaker - you can now start the in-person AI Notetaker anytime you need it • Added AI Follow-Ups - get timely notifications and smart suggestions to re-engage silent leads effortlessly • Added AI Gmail Suggestions with notifications for potential new leads. • Performance Improvements & Bug Fixes"
    },
    {
      "store": "apple",
      "version": "1.61.1",
      "released_at": null,
      "notes": "Thanks for using HoneyBook! • You can now accept in-person payments easily using Tap to Pay • On-Demand AI Notetaker - you can now start the in-person AI Notetaker anytime you need it • Added AI Follow-Ups - get timely notifications and smart suggestions to re-engage silent leads effortlessly • Added AI Gmail Suggestions with notifications for potential new leads. • Performance Improvements & Bug Fixes"
    },
    {
      "store": "apple",
      "version": "1.61.4",
      "released_at": null,
      "notes": "Thanks for using HoneyBook! • You can now accept in-person payments easily using Tap to Pay • On-Demand AI Notetaker - you can now start the in-person AI Notetaker anytime you need it • Added AI Follow-Ups - get timely notifications and smart suggestions to re-engage silent leads effortlessly • Added AI Gmail Suggestions with notifications for potential new leads. • Performance Improvements & Bug Fixes"
    },
    {
      "store": "apple",
      "version": "1.62.0",
      "released_at": null,
      "notes": "Thanks for using HoneyBook! • SMS communication - send files and chat with clients through SMS • You can now accept in-person payments easily using Tap to Pay • Performance Improvements & Bug Fixes"
    },
    {
      "store": "apple",
      "version": "1.62.2",
      "released_at": null,
      "notes": "Thanks for using HoneyBook! • SMS communication - send files and chat with clients through SMS • You can now accept in-person payments easily using Tap to Pay • Performance Improvements & Bug Fixes"
    },
    {
      "store": "apple",
      "version": "1.62.3",
      "released_at": null,
      "notes": "Thanks for using HoneyBook! • SMS communication - send files and chat with clients through SMS • You can now accept in-person payments easily using Tap to Pay • Performance Improvements & Bug Fixes"
    },
    {
      "store": "apple",
      "version": "1.62.4",
      "released_at": null,
      "notes": "Thanks for using HoneyBook! • SMS communication - send files and chat with clients through SMS • You can now accept in-person payments easily using Tap to Pay • Performance Improvements & Bug Fixes"
    },
    {
      "store": "apple",
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