Hilton Honors: Book Hotels

• Free

Last verified 27 Sep 2026

• Free to download

Last verified 30 Aug 2026

4.9 3312359 ratings · App Store

1. 5/5Recent adverse changes

   Lately at some hotels when I check in, the current stay actually disappears entirely from the app, it has happened to me several times now. This did not used to occur. The digital key will remain but I can no longer see the details of my reservation, message the hotel, or otherwise use anything but the digital key. In my current stay, this got much worse, as not only did it disappear, but the hotel then somehow could not see my reservation or that I had checked in at all resulting in multiple calls to the room demanding to know who we were and in someone speaking unpleasantly to my wife and telling her with a tone that we were not supposed to be there (keeping in mind we had checked in with digital key, my card had been charged, etc.), and this morning somehow in a new reservation being created and being charged again and at a rate nearly double the rate on my reservation, which I then had to go correct. (And I now have two new stays with nonsensical data for the hotel showing up, perhaps created by the hotel or perhaps whatever phantoms are causing this.) Will I get proper credit for the stay? Color me doubtful. Will I be double charged? Seems not unlikely. I don’t know what’s going on with Hilton’s systems but it has now reached a point where the app and/or back end losing your reservations is pretty seriously adversely affecting the stay experience. — Diamond guy who is becoming afraid to use the app at all

   Jim in Santa Cruz · 27 Sep 2026

2. 5/5Handicapped Early Check-In

   We usually always stay in Hilton Properties when we travel for business and we travel enough to be Diamond customers. The Mobility Accessibility is nearly always perfect. My problem is that we cannot afford ourselves of the early check-in, because when I do, your app puts us in a standard room, which is totally incorrect. I had a circumstance when I did early check in and when we arrived, all of the handicapped rooms were taken! But, that was not the case when I made the reservation. The other problem is that rooms are not always identified appropriately in the system. If I book a room called hearing/mobility accessibility I would expect it to be both hearing AND mobility accessible. However, that is not always the case. Sometimes this is only a hearing accessible room. Your rooms need to be clearly identified and your hotel systems and the staff need to be able to easily understand the difference. As long as I am reviewing, I also want to mention, and to me probably the most important, Hilton and really all hotels, need to consider designing new hotels with all mobility accessible rooms on the ground floor. Being close to an elevator is absolutely no help in a fire. Having to wait for help could be the difference between life and death for someone unable to walk down stairs. While not expecting this request to be something retrofitted, it should be a consideration in future design. Thank you!

   WhenSeanSpeaks · 27 Sep 2026

3. 5/5Hometown Suites Perimeter

   Horrible experience at Hometown Suites at Perimeter, Atlanta This newly built establishment will quickly drop from 4 stars to 2 stars merely due to lack of quality cleaning and care! The showers have mold spots, the bed squeaks, the ceiling in room 405 has visible cracking from water damage. We moved to room 411 after maintenance SHATTERED our shower door and FAILED to clean up the glass before we returned to our room after being out for NINE hours!! As my husband and I carefully removed our personal towels and toiletries tip toeing thru piles of glass which by the way spread from the bathroom to the bedroom. Shameful that the hotel staff would risk the safety of their customers and the reputation of the Hilton establishment!!! While offered a measly one night refund, the manager thought doing so was more than accommodating for a Hilton Hours member residing in the facility for FOUR nights. The pool is filthy, appearing to be less than kept clean! Oh and might I add the duvet cover that slides to the floor every night leaving you with a mattress pad like cover. Oh and watch out for the rotating crowd of young adults in their early 20’s wreaking of Marijuana and kids cooking dozens of waffles, unattended to only throw them away without even taking one bite!!! Waste of food in which we technically pay for as part of our room rates!! I hated the entire EXPERIENCE and would NOT recommend them to family, friends or even an enemy!! Hilton...Quick...take charge!!!

   CKDixon09 · 27 Sep 2026

4. 5/5First solo stay

   The Hilton Garden Inn in downtown Colorado Springs, CO is a very nice property with such helpful staff and a parking situation that absolutely stinks!! Parking is next door and shared with a bank which claims the bottom floor from 9-5 weekdays . That leaves the uncovered top floor for hotel guests…..several inches of snow and ice overnight and a steep slippery ramp to get up. Not fun…Hotel looks very new and clean. Housekeeping was great. Very quiet during my four days in town for a family surgery. Staff, especially Billie Jo and Ramon were particularly kind and helpful to me as a mature woman doing her first solo cross country trip. There were a few glitches, like when the heater in my room scared the life out of me when it had some kind of breakdown that caused it to starts sounding like two giant gongs were clanging together. Conor quickly assisted me to move to a different room…on a different floor! Seem to still be working out some of the security features. Supposed to use key to operate elevators above first floor. When Conor moved me to a different floor, he waited for me too use my key card and I told him I had not had to use it in the elevator the entire time. Daughter’s key card only worked some of the time. In all I wouldn’t hesitate to stay there again in similar situations, and after I left , my daughter stayed there until her husband was able to leave the hospital for home.

   KATC viewer2 · 27 Sep 2026

5. 5/5Problem with digital key under new version

   My iPhone and iPad have the Hilton honors app. I always check in the day before a stay using my iPad since it has a bigger screen. In the past after checking in, I have been asked if I want a digital key, which I do not request from my iPad. I then open my iPhone and request the key. I upgraded to the latest version of the app 6 days ago and used it to check in for a stay 2 days ago. For the first time ever it automatically processed a request for a digital key as part of my checking in without asking if I wanted one. That put the key on a device I can’t carry with me in a purse or pocket. The front desk said I had to call HHonors support to have the key deleted, but support said they can’t do it and there is no way to remove the key from my iPad so that I can request it on my phone. There should be a way to remove a digital key from a device. If the digital key will now be processed automatically when checking in without giving the option to wait until you are on the device where you want the key, that is a change that should be undone. I’ve used digital keys for many previous stays and this is the first time a digital key was sent without my specially requesting it. The app shouldn’t assume I want a key, nor should it assume I am on the device where I want the key at the time I am checking in for a stay.

   dlatk64 · 27 Sep 2026

4.4 168503 ratings · Google Play

1. 5/5

   I love the digital key option

   Nancy Anglade · 31 Jul 2026

2. 4/5

   easy to use app

   Travis Barnette · 31 Jul 2026

3. 5/5

   user friendly app.

   Rohan grama · 31 Jul 2026

4. 1/5

   Nothing ever works on this app, a billion dollar company and they can't get an app to work

   Rob · 31 Jul 2026

5. 5/5

   App is easy to use for mobile check-in, choosing rooms, and using the digital key.

   Matthew LeMay · 31 Jul 2026

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