Havenly: Interior Design

• Free

Last verified 7 Aug 2026

4.4 4909 ratings · App Store

1. 2/5Good idea terrible execution

   I wanted to like this service. I paid to design 4 rooms and asked for an in-person designer but after weeks of waiting they hadn’t assigned one to me. I agreed to do online only just to get the ball rolling. I didn’t like most of the designs but felt pressured by my designer to give her 4 stars. I’m not sure the designer had physical access to the products she used in the design and was instead going off pictures. I purchased three items she recomended and hated the quality of two of them. Returning became a mess because Havenly was the middle man which caused delays. They have customer support phone number but no one answers the number they just refer you to their email. When I tried to return one item I was told I’d have to pay for shipping myself but because of the size the cost of shipping was 50% of the cost of the product. In addition they ask you to pay a 15% restocking fee. The other item I tried to return had a 14 day return window which I missed due to travel which isn’t really Havenly’s fault. I am currently out about $1,000 in this process plus the cost of the design services. I am keeping one rug that I don’t like that much. I’m hoping that I like the couch when it arrives but am still holding my breath because the reviews for the manufacturer (Interior Define) are pretty terrible. I was told they are under new management so going for the best.

   Disappointed Havenly Client · 7 Aug 2026

2. 3/5Disappointed

   This is my first time using Havenly and Read the “how it works” many times and decided I would try it. I just uploaded my room profile on 8/26, with a designer that was “available to start a new project this week” and I got an email that the designer was wrapping up a project and could start mine on 8/28. So today I -very excitingly- went into the app to check out what would be happening now that my project was ready to start, and it now says that my designer is wrapping up another project and wont be ready for me until 9/4??? What? I took screenshots of the 2 different dates to make sure I wasn’t confusing things. But this is an issue for me because: 1. I already paid for the services expecting it to start this week. 2. I am out of town and far far away from my home during Sept. so that makes it difficult for me if I need to send any specific pictures or measurements that the designer may need after the fact. 3. What if 9/4 comes around and then I get pushed back again? I’m not sure what caused it the first time so it can happen again? My other main issue is that the app and website have different functionalities. I can only edit my profile and get advice on the app, and maybe work my project??? (I won’t know how well that works until it starts) I have no way to shop for products on the app? Only through the website that I can determine. I asked the advice section about this, even putting in the category as “other” and a detailed question about the no shopping on the app situation, and all I got back was “what’s your budget.....”? Overall it seems like a great concept and much more affordable than a normal “in person” designer (which I’ve spent over $8k in design services alone) but I’m super bummed that I was mislead on the timelines and don’t have the convenience of shopping through the app. 😥

   Amber_Energy · 7 Aug 2026

3. 1/5DO NOT USE THEIR ORDER SERVICE

   We were very happy with their design services and professionals. Their order service, however, was wrought with problems and inconsistencies that cost us time and money. For example 1.) we had to return a $600 coffee table. We did, and weeks later it had not been refunded despite knowing it had been received weeks before to the store. When i emailed Havenly they immediately issued a refund that i can only assume they’d been sitting on for weeks. Would we have ever gotten it had i not called?? I dont know but the fact they treated my money that way is a big “no” for me. 2.) we had two items we found for better price and immediate availability by simply googling them where the app said it was back ordered 3 1/2 months. Unacceptable. 3.) about 4 weeks after my initial order, i inquired as to when a set of chairs would arrive given they were never assigned a date or tracking info. They response was they’d been backordered and would arrive in 8 weeks. When i went to the manufacturer’s website it was in stock and available to ship in 8 weeks. So basically the order rep had forgotten to order 4 weeks prior (I had also checked then and it had been in stock the entire time) which costs us 4 weeks in which we had to pull chairs in From another room. All together the experience ordering was littered with a lack of accountability. It would have saved me time and money to simply take the design info and get the items myself.

   Sarah Groom · 7 Aug 2026

4. 2/5Service itself is great, app is unusable

   This is not a review of the service itself - just the app. It’s actually 1 Star, but I gave them an extra star because the service itself is great. The website, although it could be more user friendly, works fine. I recommend you use the desktop website, or use a different service - the app will be too frustrating to complete a whole project on. The app is clunky and feels outdated. Some links don’t work at all or bring you to the wrong page. Chat is glitchy. You often can’t see messages from the designer, and can almost never respond. The concepts that the designer put up didn’t even show up on the app - I had to go to the desktop site even to see them. Once I accessed them once on the website, they showed up on the app. Upload pictures only works 50% of the time. It has spots for you to upload videos, but only allows you to select photos (not videos). Half the time the pages don’t load. It’s just garbage. The service itself was wonderful. The designer was knowledgeable and had a good eye for design. She listened to my preferences and what I was looking for, and on the first try came up with an idea I loved. She kept a lot of my existing furniture, saving me lots of money, and even though the designers make commission on purchases, she kept my budget in mind and didn’t push any unneeded items. Just keep in mind that Havenly charges WAY below industry pricing for this service, yet it was clear that the designer spent ample time and effort on my designs, and I was an easy customer - my understanding is they’ll do up to 3 revisions, phone calls, etc. I didn’t need any of that and she still put in substantial time. My point is, consider giving your designer a generous tip if they spend a lot of time. I know they make commission on product sales, but I doubt it could be very much. She did such an awesome job with my first two rooms that I hired her again for my kitchen!

   saleen8927 · 7 Aug 2026

5. 3/5Service is great, app is terrible

   I love Havenly, but this app is terrible. It is extremely slow and takes a long time to load different screens when you are trying to toggle between your design concepts and the items in the design. It will also force quit or crash during use. I find that the website is a little better but it also needs improvement with respect to loading times and user functionality. I wish there was a link to look at more pictures and reviews of the items selected by your designer. You have to go outside the Havenly platform and search for the item online. I understand that they want you to purchase the items through their app, but I don’t want to buy a piece of furniture that has a lot of negative reviews. This also takes more time, and I one of my reasons for using Havenly is to shop more efficiently. I hope they will make these improvements, because I do think Havenly is great!

   whitneyswhit · 7 Aug 2026

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