Giant Eagle

• Free

Last verified 6 Sep 2026

• Free to download

Last verified 30 Aug 2026

4.8 82946 ratings · App Store

1. 5/5“INNOVATION” Because you are always trying, we always make it together!

   I’m new on the App. I would like to know where the drop down menu for the notes, on six items, which I wrote, disappeared to? I don’t want to hide my notes, and I do hope my shopper sees the notes, if not, it will cause problems. I did find the notes if I moved the food item slightly to the right, on the screen . If you can help with that issue on this order, I’d be grateful. And, let me know how to access the drop down menu myself. I am going to love this App, the more I use it. I did, however spend a great deal of time researching items, and the App.. I can’t do this every time, hopefully I will get better at it. I do love being able to enlarge product to see the fine print for the number of items in a package, and, the ingredients in a package, as well as nutrition information. Giant Eagle has terrific employees from the bottom to the top, for it is very evident in your service, your new ideas, you keep improving in every way! Now If prices wouldn’t keep going up for all of us, I’d be a very happy camper, I’m sure you would be too! Thanks for everything!! Jan

   JAN🧚🏻‍♂️ · 6 Sep 2026

2. 5/5Giant Eagle Grocery Pick Up Team

   I cannot say enough, incredible things to truly express how grateful I am and how accommodating and caring and nice every one of the employees who work to find my groceries bag my groceries and bring my groceries out to me whenever it is needed. This helps me so much as my husband and myself both work out of town and we don’t get home till 6 o’clock at night and it is so nice just to be able to go pick up the groceries. We ordered and leave. Every single time somebody brings my groceries out to my vehicle. It is with a smile. It is with compassion, and they truly truly are happy and I love having conversations with them. I loved that the person doing my grocery shopping always checks in with me and is always making sure that I have great substitutions when others are out. They are the back bone to this operation and I truly would not be able to use this service without them..

   Mw62803 · 6 Sep 2026

3. 1/5Glitchy, worst app ever.

   This is probably the worst app I still actually try to use. Honestly it’s so glitchy- even the updates don’t fix the issues. I cannot view my cart without completely exiting the app, shutting the app down and starting again. This and the other “additions” such as the ridiculous ship to home bulk items that should be able to be easily filtered out but are not, requiring filters to be updated with each search of each new item make the task of trying to simplify my life less so. In December the app glitched and kept giving me an error Message upon checking out. I tried two Different forms of payment and apparently hit the submit button a lot of times as I had over $900 in pending charges on my credit card and paypal accounts. But no actual pickup order was ever sent to the store. When I called to troubleshoot and figure out how to get my $200+ worth of groceries I was told tech support only works from an 800 number and they only work 9-5 M-F. I called tech support two days later and it never went anywhere. I instead solved the issue myself with my financial institutions. I gave up shopping here for a while after that and tried again today. Not much has changed, still glitchy. A company as large as giant Eagle can afford to lose me as a shopper but if they don’t catch up to all the other biz box grocery retailers soon they’ll be nothing but a dinosaur- extinct. No one I know uses in store shopping anymore as their primary mode of shopping- except for my Great Aunt who’s 93 and insists she needs to look at the food. As such I’ve pretty much resigned myself to shopping elsewhere for curbside pickup.

   dakota2418 · 6 Sep 2026

4. 1/5App is difficult/behind the times

   Difficult to be able to tell which items are on sale on the app. It doesn’t list the sale price it just says it’s on sale so I have to keep going back to the online ad to be sure of what I am buying and the quantity needed to be able to get the sale price. Also, too many items that you carry in store are not found on the app. For instance if you search “goldfish crackers” only two flavors show up on the app! You really have to dig to find the rest of the flavors, I believe you have to search “pepridge farm” instead of “goldfish crackers”to see the other flavors. How is a customer supposed to know this and why do we have to keep searching?? This happens with many items. Same with the Lysol wipes. Not all the types show up on the app and you do carry them in the store I’m shopping at. It’s frustrating. You have to keep trying different descriptive words in the search bar to find the items you are looking for and hope you can find what you are looking for. No other store website is like this. It’s a struggle to find the items I am looking for. So I end up shopping elsewhere or not buying everything I need from giant eagle. You should be able to simply search for “Lysol wipes” and all the Lysol wipes should show up. I don’t have time to guess and search anymore.

   mummyof4kids · 6 Sep 2026

5. 1/5Digital wallet disaster

   I loved the digital wallet to hold gift cards. The ability to add physical cards to the wallet was short-lived. Still, I persisted using the e-gift cards purchased through the app and stored in the digital wallet. I was a loyal user. The balance of some cards and be updated. I tolerated this. The app malfunctioned and I feared that all my digital cards were lost. I panicked, called Giant Eagle, sat on hold and eventually found No satisfying answer, but after a few days it would function again. This would repeat itself, and sometimes I would have to delete the app and reinstall it to gain regain function. It was always scary and frustrating, but I persisted. I began printing out copies of all e-cards for fear of losing them digitally. Now it has been about a month of waiting for the most recent glitch to be resolved and I am simply done with this app. They have finally burned through my loyalty. The gift cards in the wallet can’t be read, scanned, or deleted. The company sent me a print out of codes and PIN numbers from the day of my request. When I call the company there seems to be no dedication to fixing this problem. I seem to be more motivated than they are. I no longer trust the app and am reverting to purchasing only physical cards. I’m very disappointed.

   Thunder1092 · 6 Sep 2026

4.5 13799 ratings · Google Play

1. 2/5

   limited brands available, not many good ones. it's probably great if you don't know any better. otherwise, it's sad.

   Melissa Hunt · 30 Aug 2026

2. 2/5

   Slow app vs Kroger and high prices

   Matthew Bellman · 30 Aug 2026

3. 5/5

   ×××××× if I could give 10 stars I would thank you Giant Eagle for helping so many people.

   Lavinia Cheeves · 30 Aug 2026

4. 1/5

   haven't been able to checkout forever.

   Ian Pirie · 30 Aug 2026

5. 5/5

   amazing.. very clean and well stocked!

   Tina Seibert · 30 Aug 2026

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• 3.4.057 · 18 Aug 2026