DoorDash: Food, Grocery, More

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 28 Aug 2026

4.8 23038316 ratings · App Store

1. 5/5So Many Problems

   I’ve had several issues with this app. One is that my order was delivered continually to my neighbor even after putting very specific instructions saying where my house is located. Another is the drivers not following instructions. I had a delivery at 10 at night while my roommates were in bed. I put very specific instructions, in all caps, not to ring the doorbell. What happens? They ring the doorbell. At 10 at night. The final straw just happened today. I’ve ordered three different times from a specific restaurant. All three orders were canceled due to the store apparently being closed. The store wasn’t closed any of the three times. I either called or was called by the store and was told they were open and that my order had been made. My only assumption is the drivers just drove by rather than walked into the shopping center the restaurant is located in. I tried explaining this to the customer service representative but either she didn’t understand me or just didn’t want to deal with it. I even asked to speak to someone else and was ignored. I would think doordash would want to fix this as the money is coming out of their own pockets because I get refunded. Not to mention the amount of food that’s most definitely being wasted from others who have ordered from this store through DoorDash as well as the time and money wasted by their drivers (which is probably the drivers’ own doing though). It’s a shame and I’ll be going to another delivery service once my dashpass runs out.

   AlexandriaL89 · 30 Aug 2026

2. 5/540 minute Delay

   I would’ve given a 5 star rating. I’ve had decent service. I had a driver drive across town to pick up my order. Then when he was on the way he didn’t drop it off. He drove past my address. He went to a gas station and sat for at least 5 minutes not moving. Then he went to another restaurant, delivered that order, then came and FINALLY deliver my order 42 minutes after he picked it up! I live about 6 minutes away from the said restaurant. I tried contacting DoorDash customer service chat. I had to google their contact info in order to get a hold of them. You can’t simply chat with an agent when your driver isn’t delivering. I asked the agent to cancel my order. She didn’t respond very promptly and used her generic verbiage. She didn’t actually do anything for me. I asked her to cancel my order since it was so late. She refused!!! I was going to go get it myself! I had another order earlier in the night cancel by the restaurant even though I had ordered it at least 45 minutes before the restaurant closed only for that restaurant to cancel it after they closed. Door Dash gave me a discount, which is the only reason they get a 2 star. I said whatever people make mistakes. I reordered just to have this mess happen right afterwords. So I have spent almost 2 hours to get a simple order from point A to point B. I started ordering about 8:15. I didn’t get it til 10:30, mostly cold or lukewarm at best. I’ve never had such a horrible, unnecessary issue happen with any delivery prior.

   Cute_n_sassee · 30 Aug 2026

3. 5/5Over it

   It’s crazy that they have so many great reviews. The convenience is great but the service gets worse and worse… and I pay for the dash pass! You would think customers subscribing to their monthly service would be priority but we aren’t. I repeatedly have items missing, or appearing to be half eaten… I’ll request a frape and end up with a sprite… and then I’ll make a complaint to DoorDash… they will say they’re sending it to a team and then the team deems that nothing can be done. It makes me feel like I’m being stolen from. They act like if you make too many complaints than you’re lying instead of the service being poor and restraunts making mistakes. Once a dasher “delivered” my order and took a photo, and then stole the entire bag… i literally have a camera out front and it took them 3 days and talking to 3 separate agents to issue my refund…I also have to constantly message them to have them assign a dasher lately? Every time I schedule an order ahead of time it’ll be atleast 20 minutes late outside of the window I requested… I’ve waited so long for them to assign a dasher before that the store closed!! It’s happened more than once… they tell you that orders are “arriving on time” but they adjust the arrival time the entire time you’re waiting for the order. Dashers don’t follow directions OFTEN. I’m over this service after about 4 years… I have to go back to grub hub or Uber eats or postmates… something!!

   mel muse · 30 Aug 2026

4. 5/5Open bags!

   Stop going through the food!! I can’t count how many times my food has been obviously opened up and tampered with. It’s so beyond gross and where in the midst of a pandemic! Also why are the restaurants not held accountable for poor quality and missing items?? They literally respond with call door dash everytime. Also door dash still owes me $40 after my order was screwed up twice in one day! They denied the 2nd refund because of the first one. The 1st order was never delivered but the driver said it was. Absolutely ridiculous and the 2nd delivery was cold and missing items AND delivered by some teenage boy. The drivers name online said Evelyn. This kid was absolutely not named Evelyn. I called to complain only to be told sorry we’ll issue you a credit then got a notice says later the credit was denied because of an earlier credit that day. I never received the order earlier that day and had waited hours to have dinner!!!!! We couldn’t go out because of a sick kid and here we where starving only to be treated poorly twice. I continue to use DoorDash for convienance due to the pandemic I’m sure business is booming. Just unreal how they can mess up such basic service that costs so much. But overall for the love of all things seal the bags and leave them alone!!!! Just don’t touch the food!!! Mind boggling how simple it should be to pick up food and drop it off yet make it terrible. Always cold and always tampered with. Get it together - basic service that some how is bad 90% of the time!

   Maggie012388 · 30 Aug 2026

5. 5/5How many hours does it take DoorDash to deliver food less than 3 miles away?

   Good evening to whom this may concern, I am reaching out today to share with you a terrible experience that I had with DoorDash on Friday February 8th,2019. After a long day of class, work and studying I placed an order with you all at 9:35pm. The last time I had eaten was around 2pm so I was very hungry at 9:30pm. Considering that I was ordering fast food and that the restaurant was less that 3 miles away I figured it would be quick. The tracker led me to believe that it would take 35-45 minutes and I didn’t physically check that app because I signed up for texts. After 30 minutes went by I decided to check the app. The time had increased to 80-90 minutes and I was confused. I contacted the driver to see what was going on, only to find that he was all the way in New Lenox where he thought I had placed my order. He informed me that the app had been experiencing technical difficulties throughout the day and that this was the cause of the hold up. This driver was very professional, he apologized for the situation and got my food to me as soon as possible. I waited 1 hour and 40 minutes for my white castles. If I had known it would take so long, I would have gotten it myself and been back home within 20 minutes. I was very disappointed because I stayed up until 12:00am to avoid going to bed on a full stomach and I had to work the next the next day at 6am.

   akeliah · 30 Aug 2026

4.7 6152169 ratings · Google Play

1. 3/5

   well I was going to order most tacos but I see that their tacos are $2.50 today are $5 on doordash so yeah you get a three-star review

   leslie clanton · 29 Jul 2026

2. 5/5

   easy

   Alysa Bunting · 29 Jul 2026

3. 5/5

   very good

   Marcos Robles · 29 Jul 2026

4. 4/5

   For some reason, it did not read where I want the order to go.But it picked up an old order

   Daphne Hayes · 29 Jul 2026

5. 1/5

   Drivers don't follow the delivery instructions. They also like to place your items right up against the screen door so you have to go out another door and around the house. I wish we could take their tips away when they do a bad job!

   Heather McArthur · 29 Jul 2026

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