Dominion Energy

• Free

Last verified 30 Aug 2026

4.7 45106 ratings · App Store

1. 4/5Agent conversation

   Agent was very flippant and disconcerting as to my situation with these high and absorbent bills that I have been getting as of late. I’m now a senior citizen living on a limited income. So my monthly income has seriously changed. I always paid my account on time and now since your rates have increased significantly I had to make a payment arrangement. Your rep . was completely devoid of any compassion of my situation as now I am a senior citizen who had maintained a flawless payment record over 28 years to now being challenged with the ever increasing rates that have been occurring.I’m not asking for a handout but just some sincere compassion for senior citizen whose income has significantly changed since retirement, because if you’re blessed one day you might be a senior citizen not making the income you once did. Unfortunately my flawless payment history in the past 28 years meant nothing.

   Believing in a Miracle · 30 Aug 2026

2. 1/5Their customer service quality has hit a new low

   Since they upgraded their systems, I’ve haven’t been able to log in to my account, for a number of reasons. First I had to reset the password. It magically assigned me to another state and also put me up for a gas bill (mind you I don’t have gas at my apartment). Called customer service. They’re applying a very mean, cowardly technique recently. They’d put you on hold like they’re trying to find something for not coming back… at all! They’re either leave you on hold forever, or after an extended period of time (30, or 45 minutes… maybe more) they’ll disconnect the call! They can do that because they got us on the hook, at the end of day we’ve got to pay the bill regardless on whether they solve our issues, otherwise they’ll disconnect the service. I try to log in to my account providing my social security, I keep getting the message “that’s not the information we have on file. Call us!” Call you? For what? Just to be placed on hold forever from the next representative? Rip off company without any integrity! Not only putting the burden on people by raising prices uncontrollably and unilaterally, but not even able to effectively administer its own tools! Do they even have any management at all? Does anyone even care about providing customers solutions for the problems Domion itself creates??? One star?? You need to be put out of business!!!

   rebekast · 30 Aug 2026

3. 3/5Poor customer service

   I paid my bill online with my phone and didn’t have a problem . I ran into a problem when there was a double payment ending up on my account . So I called it in and told them about it the lady on the phone said ok , she seen it on my account , that the second payment will take weeks for me to get it credited back to me. She said she could also apply it to the next months payment , I agreed to that . When I got the pay notice in the mail , they had refused my payment , and I could not use the online service to pay the bill , instead I had to go to Walmart to pay the bill . Very frustrated with being treated so rudely , and said I was doing something illegally and could be charged with fraud ! What the heck is going on here ? I was ready to fire back with a letter , that I might have to speak with a lawyer about all this confusion with this Dominion Energy . The payments that I was making on line , were directly from my bank . I don’t mail my bill in now , I continue to go to Walmart to pay the gas bill , the only utility I’ve had problems with , maybe they’ve become to big for their britches . I asked for an explanation , my calls were never returned or my text messages .

   DONALD153 · 30 Aug 2026

4. 4/5App is great, customer service could be better.

   I have not had any issues with the app, payments, or my credentials. I actually love that the app shows my daily usage in a graph, also containing the cost, temperatures, and averages. I had no problem setting up my electricity either. The only problem I did have is that, due to a lack of credit history, I had to make a deposit and was told that this deposit would act as credit toward my first bill or two. Only later, when my bill was due—which I had not budgeted for since it was prepaid—was I told it does NOT apply as a credit! And that I would not get the deposit back until at least 12 months after the service started! Please train your customer service reps better. Telling me the exact OPPOSITE of a policy (which should be fairly simple) is absolutely unacceptable. I have only taken off one star as the app is great, but wanted to include my experience with the customer service.

   stabbycatt · 30 Aug 2026

5. 2/5Wow, But Then …

   So after receiving an unreasonable electric bill for one, I purchased a new $100 plus Honeywell Intelligent 9320WF Thermostat. Expensive for me to replace the brand new ‘regular’ one that came with my brand new heat pump, but, I needed to do what I could other than to keep freezing to reduce the bill. Downloaded the App, read all the available (working) links as I went over my (one time working setup), then signed up for text alerts, to receive messages. Wow, it worked perfectly exactly for one month, I actually received text alerts every day after 4 pm. Then December happened. I had no alerts, the app showed I hadn’t sign up for them then it took me around the same block some 20 plus times until I thought, like another reviewer, I was losing my mind. Two days later I could setup alerts again but, haven’t received a thing. Can’t get a link to open for modifications, nothing, just leads me to sign up and sign and sign in and sign up and around and around and around and around and around and around and around and around … yep, if I kept on typing around…, you’d go crazy, just like it is trying to read this review. I suddenly get to click on the three options My Billing Details, My Energy Usage, My Enrollments. But that’s it. So very frustrating like most everything else in this world, I am giving up. Will keep my layers of long johns, thick sweats, flannel shirts, 2 pairs of socks, etc. on so I can afford to eat. I gave it two great stars because the first month worked. Thanks a lot.

   Thegreataunt · 30 Aug 2026

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