Cox App

• Free

Last verified 30 Aug 2026

4.6 665607 ratings · App Store

1. 1/5WORST INTERNET PROVIDER

   I’ve moved throughout the US and have had multiple different internet service providers, but never have I had one as bad as COX. I stay in an apartment complex that unfortunately has COX as a internet company and I should have moved. My first 6 months were terrible. I work during the day and take classes at night, and every night at 2 am the modem reset. Every single night for 6 months my modem reset, I had a previous internet provide who had the same situation, but they explained it was due to updating the modem, so I was able to change the time to when I was at work. When I contacted to inquire why my modem was resetting at 2am, they went to explain they didn’t know why it was doing that. I asked further questions and they stated that they had no idea what was going on and I had to wait 2 months for a technician to come out to fix the problem. After 2 more months of interruptions of my classes, I had a technician come out to look at the modem. He stated that there was nothing wrong with it. He stated he couldn’t identify what the problem was and proceeded to leave. After that, my modem never restarted again. The wifi app is terrible, I restarted my modem through the app because the internet was spotty and nothing in my house could connect to the modem again. I had to pull the plug in the back, and plug it back in for my internet to be full work again. Once I move, I will absolutely never get COX wireless. The only thing good about their service is 24 hours customer service but they can’t help with your problem, it is pointless.

   Xdogyo · 30 Aug 2026

2. 5/5Excellent service

   I will like to congratulate you COX for your excellent service provided. I’m very happy for the grades of signal. It’s really fast and efficient. I can go online at speed that I never had before. Delightful my experience using you internet service. I been asked what do I have for internet service and very proudly say COX. I said with COX you can’t go wrong. Tried and you will see what I’m talking about. You will be surprised. Also the people that work in the customer service are great. They are experts in service you and explain and always recommending your questions the way can understand. They are for you until you are satisfied with the answer and the installation is very promptly done and explained to you how it works in your place before they leave your place. I you have more questions about the system or services the always ready to answer any questions you may have. My family and friend are all known about my COX internet as well my classmates from college. That’s the reason why I need internet access to be able to do my homework at my computer. It’s very important to have internet service that works for you all the time and know that you can connect faster than others in the industry of internet service. Thank you COX for your great service provided for me. I look forward to continuing doing business with you for future years to come because I am in college but also planning to a University after I graduate from college. I hope you can stay until I complete my degree at the University. Hasta luego COX. Your satisfied client already señor but still pursuing a goal in life. .

   Roger 61 college student · 30 Aug 2026

3. 1/5Complaint

   My service was down due to maintenance on the morning of June 7. It said some customers would be out of service between 12am and 6am. No problem until my service didn’t restore at 6am. I followed the trouble shooting steps on my app. Came back unsuccessful. I called for troubleshooting and got Joseph who was very disrespectful and rude. After troubleshooting steps He show the service working eventually but I had that big blue and white hotspot cox sales thing in the front of my screen and which blocked access to my channels. Joseph said a technician would have to come out and said it ain’t free. Joseph was happy to deactivate my service since I refused to pay because it wasn’t my fault. I asked for a manager I got Diego. Also disrespectful and was also halfway apologies and said I needed a technician and yes I would have to pay and was also happy to deactivate myself service since I again refused to pay because not my fault. I declined. Called my sales rep and left a message. My ex in Michigan helped me over the phone with troubleshooting and the box went away. I DID NOT require a technician. My sales rep David call me back and was very apologetic and made me feel like giving Cox another shot. Your customer support is AWFUL. They were attempting to cheat me out of a service technician charged visit that was totally unnecessary. I gave 2 stars because I was ok with my service until speaking with Joseph and Diego. I intend on filing a formal complaint and review with Better Business Bureau. I

   MsCrystal56 · 30 Aug 2026

4. 1/5Chat

   I messaged Cox to get access to my account. I was having trouble registering as it kept going to my old account because my email and phone number is still the same. The agent offered a one time payment link. I said no I want to access my account to pay my bill. So I asked him for my account number. He then offered a link to register my account. I said I told you I’ve tried and it keeps going to my old account. Then he offered to register it for me asking for a password for him/her to put it. Well I didn’t really want to do it that way. I asked for my account number again! Then he said, “your account number is on your bill, can you not access your bill?” I said “ I’m texting you to tell you I can’t access my account to pay my bill, and you are now asking me if I have access to my bill?” So I asked for my account number one more time and gave him all the information he requested to create my account for me. Then repeated my password incorrectly. It’s literally written in the text. Finally I had to tell him I am upset because I’m asking for my account number several times and that I will screen shot the whole conversation to show a supervisor or whomever needs to see what I had to go through to get my account information. He then said he would create the account and asked me again if I wanted a one time payment link! I said no! Again! And had to explain again!!!! I want my account information and access to my bill so I can pay it and manage it for future payments so I don’t have to do this!!!! Finally he created my account then gave me my account number. Now why did I have to go through all that!!!!!! Do you guys not want your money?????

   Nothankyounottoday123 · 30 Aug 2026

5. 1/5No problems with service, terrible with app and changing payment method

   I have spent literally hours over last two weeks trying to change the payment method for 2 autopay bills. Information for how to do this is either not specified or is very unclear. I have had contact with 2 or 3 chat agents during the last couple weeks. It was so slow and so unclear that I had to ask if the agents were robots. Today I felt like crying and even quarreled with my husband out of sheer frustration. The agents were giving me steps that didn’t match what I was seeing in my IOS app for Cox. They didn’t seem to know the difference between a label on a page and a button. They used only one word instead of a phrase telling me what I should see. If I told them I have the mobile app on my iPad, they’d send me a link to get the app for Google, telling me they also have Apple. My conclusion is they have not been trained showing the interface the customer sees. They might know English but not well enough to see what specifically the customer sees on her interface. They should have that available on a monitor so they can better understand the customer’s issue. I don’t Blane them. I blame Cox. This fiasco draining a customer of energy is unnecessary. Now I still have to manage payment method with Citizens Bank.

   alicekayv · 30 Aug 2026

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