Citi Bike

• Free

Last verified 31 Jul 2026

• Free to download

Last verified 29 Jul 2026

3.9 3925 ratings · App Store

1. 4/5Great service and app! A few recommendations…

   CitiBike is an incredibly useful service if you live in Manhattan. Stations are almost always a minimum of 2 blocks away and usually have bikes. I live in uptown in Harlem and have never had issues finding a bike close by. Most, if not all bikes are working it’s easy to notify CitiBike if they are inoperable. This is an essential transit option if you’re traveling east to west or vice versa and much more reliable and faster than buses! I have two recommendations: help tickets and station fixing status. Help tickets: Making a help ticket is very easy and quick for bikes or stations alike. The problem is knowing if anything is getting resolved. When you depend on a station nearby to have bikes but the station has been down for weeks and either not accepting bikes or not unlocking bikes, it starts to feel like nobody is listening. This happens to me at some stations in my area every change of season. It could be weather related, but nonetheless, it takes weeks for them to get fixed and I have to change my route due to this issue. I’d appreciate more feedback on the help ticket resolution if possible🙂 Station fixing status: Part B of my comment above is that CitiBike needs to add some sort of notification in the app that a station has been flagged by users as not usable. When a station is listed as having 25 bikes, but none are being able to be undocked, this can be very frustrating. It’s even more frustrating when you’ve been submitting help tickets for weeks and the map still shows it as 25 bikes…but all unusable. Please fix this CitiBike! Otherwise, this is a very dependable and economical service that I thrive on for exercise and transit!

   Happy Dan S · 31 Jul 2026

2. 1/5Could not be more displeased

   I think citibike is an awesome tool for people to commute and get places when the trains/buses/cabs, or walking, aren’t portions. I have my own bike but it’s been getting maintenance, so I decided to try out the citibike for the first time. The gear system on these things really isn’t that great, you can pedal very hard but not really cover that much ground like a true bike. Also on my second time ever, the bike would not lock in the station...it was 3 am, and the subways and buses were not operating properly. The man on the phone told me to go to another station where there were 5 docks a few blocks away. I get there and there was only one dock and Again, the bike would not lock! I was starting to get charged overage, so I called again and asked what I could do, and I was told unfortunately I had to go to another station. I said that I was just told to go to THIS station but that the guy was wrong because there was only one dock and that I just wanted to be refunded and if I could just leave the bike but that I couldn’t leave the Bike because I would get charged for damages ....he then hung up on me. I called ONE last time and the lady said that she would send me an email, that, if I DO get charged, the email will basically cover me. I cannot wait to delete this app and my account...just waiting to make sure I don’t get charged some ridiculous fee....never riding citibike again.

   ssssfffffff · 31 Jul 2026

3. 1/5My bike was stolen and I was charged $1000

   Awhile back I had a citibike stolen from me at the charging station. Immediately after the incident occurred, I called citibike and reported it to them. They informed me I needed to report the incident to the NYPD. It was late, so I couldn’t do it that night, but I was still charged up to $300 for the ride. I reported the theft to the NYPD, who investigated the incident. Citibike informed that, in order to not be charged the $300 for the ride and the $1000 for the lost bike, I needed to provide them with the police report. I sent them the slip provided to me by the NYPD stating I submitted a complaint, and the number of the detective. After several calls with citibike customer service, they still insisted that I needed to submit the official police report. After calling the NYPD, I discovered that the only way to really get the report was through a long process of requests, which would likely still not allow me access to the report as, technically, citibike was the victim since it was their bike. Even still, citibike would not refund me. I ended up successfully disputing the charge through my bank. If citibike is going to release a fleet of very expensive bikes into NYC, they need a better system in the event of theft. I’d rather swim across the east river than use citibike again.

   Da loaf · 31 Jul 2026

4. 1/5Tells you to redock on Gov Island during HENRI or be charged $1200

   I docked my bike at Governor’s Island on Saturday, only realizing I hadn’t done it correctly once the last ferry back to the island had left from Brooklyn. Bridge Park. That Saturday evening Tropical Storm Henri rolled in and made it impossible and completely unsafe to get to the island to redock the bike for the rest of the weekend. I sent countless messages through the app trying to get support for the situation and didn’t receive any answer until Sunday morning. The answer I did receive was a canned response that barely provided any form of solution, instead urging me to go redock the bike on an island during a hurricane. They offered to send an operation team but gave no details on what that meant and never elaborated even though I asked continuously. Their latest email informed me the bike is now considered missing and that I’ll be charged the $1200. Citibike riders know that these docks are terrible - individual docks tricky to successfully use and oftentimes entire docks out of commission. To have such terrible customer service and such strict policies is ridiculous and to have absolutely no flexibility during a weather emergency is unacceptable.

   A. B. B. · 31 Jul 2026

5. 1/5Cancelling Membership

   It seems not possible or extremely hard to cancel memberships online. While logged in and going to Help-cancel membership, they tell you to log in and follow the link to - manage auto renew -, you go to that link and it tells you to log in and follow the link to - manage auto renew (again I was already logged in on then site). At one point it seemed I accomplished turning off auto renew but then still go auto renewed an month later and the next month............ Finally called after diving into the internet to find their hard to find customer service phone number on a Blog.... and asked to just delete me account. They said they couldn’t do that and had to hold onto my information which I assume also include my credit card they keep charging..... um Why?? I will never citibike again in my life long or short. Unnecessary to make this so difficult. U win this one. Seems like it could be a good company as it rent shares bicycles but to go to this length to just cancel my membership speaks volumes of why CitiBike one of the good guys. It’s over citibike, just let me go.

   Svensie@88 · 31 Jul 2026

4.6 6682 ratings · Google Play

1. 1/5

   Got banned without explanation or recourse when I literally never even rented a bike. Customer service took 2 days to respond and did not know or would not explain where the ban came from.

   Jonathan Warner · 29 Jul 2026

2. 2/5

   Latest versions have caused the map on city explorer to crash before it is able to load all visible stations. Crashes every time. I would like an easier way to keep track of all the stations I've visited across the city, and the bare minimum would be to not have the app crash every time I load this map

   Abrahan Cruz · 29 Jul 2026

3. 1/5

   way too expensive. I tried paying the day rate and it kept telling me my payment was denied, when it finally checked out a bike for me, I thought it worked. turns out it charged me per ride everytime I took out a bike, charged me everytime I unlocked one, and charged me over $25 for a quick ride, instead of just capping at a day rate. what an absolute scam, just take the subway, cause Lyft is trying to tank this service so people order car rides. soulless. the bikes are fine, the service is bad.

   Adam L · 29 Jul 2026

4. 2/5

   Untrustworthy. Some conventions are simple and clear, such as when you click the close button in a dialogue, it doesn't proceed to the next step. When choosing between day pass or pay and go, I clicked the close button so I could research the difference, but instead it just started the rental straight away, incurring the $5 rental fee before I agreed. Dark pattern. Bad work.

   Jamie Ridyard · 29 Jul 2026

5. 5/5

   easier to set up than k though and the particular bike i got eas pretty good too.

   Rawlson Lawrence · 29 Jul 2026

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• 2026.28.3.1784705181 · 24 Jul 2026