Bounce: Luggage Storage Nearby

• Free

Last verified 27 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.9 20812 ratings · App Store

1. 5/5Lifesaver

   Cheap, convenient, trustworthy. Even if it sounds a little weird. We left our luggage at a smoke shop near Penn Station in NYC for a few hours through Bounce. And it allowed us much more freedom to move around and enjoy ourselves without the ball and chain of OUR STUFF. Highly recommended. Suffice it to say, if you’re traveling in a city near a train station that doesn’t have luggage lockers any more, Bounce is what you’re looking for. Just pay attention to the location you choose (for instance, if you’re elderly or infirm then don’t choose a location that has a lot of steps, etc.) (This is my second review. On my devices when you choose a star rating in the App Store for a review the stars are blacked out, and they remain blacked out even after you select one—so it’s impossible to confirm you selected the right star! I wrote a glowing review but mistakenly only gave the app 2 stars. Not my intention, obviously. 5 stars all the way! I’m crossing my fingers that this new review will be a 5 star update or a band new 5 star review. Who knew it was such a pain in my the neck to write app reviews!)

   Puzzled Daily · 27 Aug 2026

2. 5/5Very convenient, affordable and safe

   I had to waste some precious time and was stressed trying to book the storage as the system would not allow me to book more than a same day pick up. Nobody replied to my message for help even though it said they usually reply in a few minutes. I just had to keep trying both through the website and on the app until it suddenly let me select a pick up date 2 days later. Apart from that, the storage location which was a money changer was very conveniently located a few minutes walk from Gare du Nord and the Eurostar. Although the place always had customers waiting to change money both during drop off and pick up, luckily there was an employee available that I was able to gesture to that I had luggage. At drop off, you have to take a photo of your bag(s), they put a label on it and then you have to show them the photo when you pick up. It was very quick and efficient. And it felt safe as they put it in their office behind locked doors where the public cannot access. It is also very affordable for the convenience. My second time using Bounce in Paris. Highly recommend.

   Stephsjaunts · 27 Aug 2026

3. 5/55 stars for The Rif Hotel but only one for the Bounce App

   The Rif-Boutique Hotel is a gorgeous property and is a convenient walk directly between the Pisa San Rossore train station (Pisa San Rossore is the station that is closest to the tower—about a 7 minute walk, versus a 20+ minute walk from Pisa Centrale); we commented we wished we weren’t just stopping to see the tower and had time to stay and enjoy the beautiful Rif property. Our only problem was with the Bounce site: I googled where I could check bags from San Rossore and the Bounce site came up; you have to book and pay before you can see the address to drop off bags; I booked and paid for 4 bags, then clicked “see address” and it prompted me to download the Bounce app but in the process my connection was lost—I got no email confirmation or reference number so then I went back to the website but it just took me back to the home screen: I had no record of my transaction and still no adresss, so I had to start over and re-book the whole thing. I paid twice.. had 2 separate charges for the same location and 2 requests for reviews. Not a fault of the Rif, a lovely and convenient place, but rather of Bounce.

   Jeffanie Ramming · 27 Aug 2026

4. 1/5Failure

   At Tokyo’s JR Train Station, we used this app/ service to book storage for bags we don’t need for the next 6 days. We re-arranged our bags to optimize for the storage we booked, specifically. We booked three large lockers through the app, located directly across the street from the station— with confirmation from Bounce. Needing to drop stuff between trains, we timed this with a spare 45 min to figure it out / pad just in case— and needed it. First, the address bounce provided was a block away. The reception at the wrong address knew immediately as this seems to happen regularly, and kindly sent us to the right building. Once we found the lockers and scanned with the app, the wrong size locker opened, indicating the size we booked weren’t available. We figured it could’ve been user error and so tried to shove stuff in there expecting the other two lockers to be the correct ones. However, when we went to open up the next locker, the locker screen indicated that there were no more lockers available… effectively our Bounce reservation didn’t actually reserve anything. We immediately contacted Support, which to their credit, responded immediately through the chat in the app… But besides offering a refund and a discount for future booking, there was nothing they could do. It’s put us in quite the predicament, particularly because we now have extra luggage to figure out with very little time, but the clear take away is that booking through Bounce does not actually confirm booking availability and that’s a problem as it undermines the entire service.

   Karrde19 · 27 Aug 2026

5. 1/5Customer Service is Terrible and Never received a refund

   My family and I were on vacation in the UK. We had to store our luggage and made a reservation. However, prior to our reservation my daughter had to be taken to urgent care. We had to cancel our reservation and adjust our plans. I reached out to the store we were supposed to drop off our things and they were unable to help and mentioned we had to go online. We went online to cancel the reservation and it stated it would take up to 3 business days to review the cancellation request (btw it’s been 3weeks and still no response). I additionally tried to reach out to customer support and that was a complete mess. The chat assistance took 20 minutes to respond to my message had an automated response. I tried to send additional questions and no one responded to any of my questions even though the chat representative was “online”. As a last resort, I searched for a support email to explain my situation which took forever to find and again I received no response. There is no live customer service that can help as I also tried to call support. Essentially, once you make a booking and need assistance you’re on your own. No one will help you but they’ll happily take your money and not refund you.

   zimtownsfinest · 27 Aug 2026

4.7 13783 ratings · Google Play

1. 5/5

   Good location, the person who managed our luggage gave us confidence. Very convenient.

   Joanne Butler · 31 Jul 2026

2. 5/5

   Easy, convenient, and friendly staff.

   Steve Helwig · 31 Jul 2026

3. 1/5

   I canceled my booking 1 day before arrival, more than a week has passed since with with a no trace of refund

   Igor Dudchenko · 31 Jul 2026

4. 5/5

   Check in and check out was easy. As was using the bounce app for the process. would recommend without reservation.

   Al Alamo · 31 Jul 2026

5. 1/5

   app keeps freezing and will not process a booking. after reading reviews it looks like I dodged a bullet

   Rod Rodriguez · 31 Jul 2026

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• 4.405.0 · 30 Jul 2026
• 4.420.0 · 27 Aug 2026