boohoo - Shopping & Clothing

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Last verified 28 Sep 2026

Shown for US

• Free to download

Last verified 7 Aug 2026

Shown for US

4.8 63022 ratings · App Store

1. 5/5YAAAS BOOHOO!!

   FIN👏AL👏LY... A place that sells big-girl clothes at a decent price that is well-made!! I can honestly say I've bought 8 different items from the shop/store...I placed 3 different orders..I just received my first one with 4 of the items that I purchased and I am so pleased, I am ecstatic. these clothes are highly well-made, the sizing is beautiful and I will be buying more. Now granted, I did buy all of my items during their big sale that they're having at the moment but even still, it's a fantastic sale, and if I can buy more, I am going to. I'm waiting on 2 of my packages but with these being my first orders, I was hesitant when I first got my package but I am no longer scared and I am absolutely in love with every single thing I've bought. Do yourself a favor and go ahead and purchase from them because I know as long as they keep this up with the stylish clothes and fantastic prices I will continue to buy from them in the future not even to mention the shipping was actually very quick

   Thorns_in_the_roses · 28 Sep 2026

2. 2/5Boohoo!

   Ok so I love their clothes and the quality isn’t bad either for the prices you’re paying. My only flaw and it’s serious enough for me to shop elsewhere..I ordered my things and paid extra for them to come rushed! I ordered size 14 for my bottoms and a large or extra large tops depending how I want them to fit. I was overall pleased with the clothes by far and love all my items BUT it took over two weeks to come and half the time I didn’t have a schedule date for pickup and drop offs! Ugh! Then to really annoy me after waiting so eagerly to get the items I did purchase, they send me size 18!!! Now I can’t return these items bcuz one it will take two weeks for them to show up as I already waited for these items after paying more for faster shipping! Then to send me sizes way too large for me? I want to scream bcuz I love the pieces I ordered but I will not be buying from boohoo again! More like booboo! It would take a month for me to see either the money back or to return the items and buy new! They do not do exchange! So personally the clothes are great but the whole not sending the size ordered for one and waiting two weeks for my package after paying for fast service, I still didn’t get that money back for the rushed order either. Just to forewarn you! Good quality and style is amazing! Just go to the actual store if you can period. Avoiding many headaches and unanswered questions

   Discreet86 · 28 Sep 2026

3. 1/5READ THIS! SO YOU WONT WASTE MONEY!

   It was some bull from the time I submitted the order. First off, the tracking number was provided and had the package getting there the next day, which is impossible coming from another country. So here’s when it gets crazy, so due to the Covid 19 I had the mindset that it wouldn’t arrive on time. So after 2 weeks of my package sitting at its first US location (Memphis, TN) I decided to contact the shipper (FedEx) and Booboo. So upon speaking with FedEx they followed up the tracking and configured that the reason that the package stopped was because it arrived in Memphis EMPTY! So they have to start an investigation in order to change the status of the package which is understandable so they won’t be held accountable. (The customer service rep relayed to me that they have a lot of issue from this company!) Ok so I reached back out to Boohoo via Whatzapp convo I was told by Booboo customer service to get the shipper to update the tracking status in order to process a refund. So now I’m in the middle of a whole investigation just to change the status in order to get back to BooBOO. I just feel like I’m not gonna get my bread back, so I’ve already accepted the loss. Nothing about this gives me customer first vibes! So unless you got it to throw way. Spend your hard on dollars with more efficient companies ppl! Because this is some unnecessary BS! *** I wish I could’ve rated this app with 0 Stars!!!!

   Dex Jack · 28 Sep 2026

4. 2/5Not satisfied

   What bothers me the most is that I can’t find an email or number to talk to somebody about what is going on. I’m giving two stars because I’m hoping that maybe my package will come through within the next day or two. I paid for EXPRESS shipping and I’ve never had this issue before with boohoo but I figured it’s due to covid 19. I ordered on the 27th, was told that it’d be here on or before the 29th and I knew that it would not get here in one day (USA) from the UK. So I at least wanted to track the shipping to see if my order was sent out or being processed at the least. Mind you it’s been three days. When I go on the app it says it’s dispatched, meaning my order was sent to fedex and should be processed for shipment. When I check fedex, nothing has been put out. All fed ex has is a shipping label and the date of delivery has changed. I’m giving this review because it’s about the principle of telling a customer one thing and it turning complete left. It’s disappointing. If I were told that it would get here by May 1-4 then okay, I’d understand. If I were told something reasonable then, I’d understand. But to allow the company to let people think that everything is fine during these times, when it’s not is annoying. Especially if your expecting it for a gift. Pro tip: people ACTUALLY want to hear the truth.

   golfballs13 · 28 Sep 2026

5. 1/5HORRIBLE CUSTOMER SERVICE!

   the app is easy overall , but their customer service is horrible. 😂 I ordered 4 pieces off the website on August 18. They said my order was placed. You would think pretty fast right ? They have a little link on the right hand corner that says “track my package”. I click on it and it bring you straight to some postal service called royalmail. I check the website and it says my package is being delivered from the UK and there will be more information when it arrives to my destined country. So far pretty pleased with my order and the status. The app also says my package should arrive on or before August 28. Great, I can wait a week. I check the app again in about three days and the same message on royalmail. Ok... maybe the plane’s delayed or something ?? I check the next two days and the same message. Mind you it’s about the day before my package now and the message is still the same. This is not adding up or making any sense how my packed hasn’t moved within a WEEK. I try to check the tracking and the website is down 😂. How is that even possible?? that’s not even the worst part. You literally can’t even contact the place. No phone number. They Just give you scenarios on what’s possible happening with your package. No answers. The only way to contact them is to either email or download facebook messenger. And then they tell me they have to wait until September 16 just to see what is going on with my package 😂 so i have to wait a month Just to find out where my package is ?? No when it’s going to be delivered just to see where it is lol. so ridiculous. will never order from here again.

   JenayH · 28 Sep 2026

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• 80.13.1 · 5 Aug 2026