Bob Evans

• Free

Last verified 30 Aug 2026

4.8 30519 ratings · App Store

1. 1/5Service

   We arrived at the restaurant at 6pm and waited 10 minutes for someone to acknowledge us at the hostess stand. We were told it would be a 5-10 minute wait. Waited 10 minutes to be seated, which wasn’t a problem. Waitress took our order almost as soon as seated so around 6:15pm but forgot to bring our drinks. She waited on another table and brought their drinks. We had to ask another waitress to see about our drinks. The waitress finally brought our drinks but not correct. We both ordered the 1/2 salad with cheddar baked potato soup. The restaurant nor carry out were not busy. Two tables that were seated after us got their food before we did and it was the same waitress. The order timestamp on the receipt was 6:31pm. At 6:56pm we finally got our salad and soup. I would think it wouldn’t take a half hour to put two 1/2 salads together and pour two bowls of soup. I know since Covid the service industry has experienced issues with service staff but 45 minutes for a 1/2 salad and cup of soup?

   Stockholder1234567890 · 30 Aug 2026

2. 4/5Great food but can be slow

   Great food. We got fluffy chocolate chip pancakes, Mac and cheese for the kids, cheesy potatoes, and gravy and eggs on bread. The only thing is the service was very slow and it wasn’t even that busy. The hostess was great-but she was working the register too as well as getting our drink order to help the waiter. Daniel was great but he was busy. We wanted almost an hour to get our food. Then it took long for refills.. we didn’t even want to order any deserts in fear of being there another 30 min. Prices are far though and food was great. The bacon and hash browns were a little over cooked but overall it was good and I don’t see why I wouldn’t get them another chance. 4-4.5 stars.

   Nat2828 · 30 Aug 2026

3. 4/5Need Better Delivery Options

   Went to place a delivery order. I had a gift card and entered it into the app a bit ago, I assumed it was saved and it’s not so now I have to find where I put it. Had another gift card- I don’t like that I have to enter my credit card in order to split the payment instead of having apple pay as the 2nd option (other restaurants do this). Also why is there a service fee on top of the delivery fee?? When I saw it was DoorDash I chose not to complete the order- every time they are used as a 3rd party delivery on any food apps there’s ALWAYS food missing and it’s a hassle to get in touch with anyone to rectify the situation- door dash doesn’t verify to make sure all items are there or takes and eats the food so I’ll pass.

   Sneakysideeye · 30 Aug 2026

4. 2/5Can’t sign in with my existing Bob Evans account

   I tried sending this issue through App Support, but that link sends me to a form for contacting customer service about a restaurant location. There isn’t anywhere else to actually post issues with the app. I already have a Bob Evans account that contains my order history, favorites, and payment sources. The app shows a button to SIGN IN /SIGN UP, but the process only allows an option to create an account; there is no actual sign-in process. I proceeded through the prompts, and I used my same login credentials to go through the ‘create account’ process, and sure enough, my order history doesn’t exist in the app. Bottom line, the Bob Evans website is the only place that I can actually sign in with an existing account. Existing account information apparently does not sync to the app, and the app does not accommodate logging in without creating a new account. Unfortunately, I had to delete the app for now. Hopefully, this issue will be fixed in an update in the near future. I’ll take the free slice of pie for downloading the app, but I want to login (sign in) using the account I already have to see my order history, favorites, payment sources, etc. I’ll be waiting for the fix.

   cherienat · 30 Aug 2026

5. 1/5Double Charging is Common

   This app is ridiculous! Our family was gathering our order when the app exited out randomly before ever submitting the order or payment. We opened it back up and the order was gone so we added our order to the cart then hit submit. Upon arriving to the restaurant, we found out we were double-charged, and there were two orders ready for us. Thankfully, the manager and employees were kind enough to work with us and figure it out. We got our refund for one of the orders but now there was an entire bag of food wasted because they couldn't use it. What a shame! Anyway, turns out this kind of thing happens all the time with the app. The manager and employees weren't surprised by this situation. Great job on creating an app for stealing people's money. Absolutely ridiculous!!!!!!!!!

   KKDeuces · 30 Aug 2026

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