Blacklane: Private Chauffeurs

Name: Blacklane: Private Chauffeurs
Rating: 4.9 (37865 reviews)
Author: Blacklane GmbH

Book and manage professional chauffeur services

by Blacklane GmbH

iPhone

Active Last checked 6 Sep 2026

App Store ↗

Quick verdict

What it is: Blacklane is a luxury personal driver service that allows users to book and manage rides in over 60 countries. The app offers features such as flight tracking, live location tracking, and automatic in-app payment.
Best for: someone who travels frequently
business travelers
At a glance: Free to download

Categories and search queries

Official categories

Travel

AppCorpus categories

Travel

Key functions

Function	Availability	Access	Scope	Evidence
Free app	Yes	Free	—	Store published

Screens

App Store

9 store screenshots

Pricing & paywalls

App Store

Free

Last verified 6 Sep 2026

Ratings & reviews

App Store

4.9 37865 ratings · App Store

5/5Lucky to have found this!
TL;DR Easy, professional and trustworthy. Highly recommend. I found out my train for the next day was cancelled while in London at 11pm and needed a way to travel for Christmas. I searched a bit and considered a black cab or Uber, but was looking for something I could plan (I’ve had terrible experiences with Uber). I found Blacklane and decided to go for it based on reviews and comments from people. I had a car booked to pick me up at 11am the next day, it was early and they were happy to wait until the start time no problems, we ended up leaving early and I made a connection in minutes that saved me 2 hours. Worth every cent. Used them again to the airport and got an upgraded car; there’s not really any better way to travel than a 7 series, I even had a rare nap. Again, worth every cent. Drivers in both cars were professional and friendly, both times they arrived early and were happy to wait to the agreed start time to even start waiting 15 mins. I don’t often leave reviews, but good service deserves it, and I’ve not had better service in 2022 than with Blacklane. Look forward to this being my go-to in 2023.

Athena-RS5 · 6 Sep 2026
1/5Do not use!
This car service came highly recommended from trusted friends and yet we had a horrible experience. After I made my reservation, I was notified via email that I should change my pickup time to an hour earlier based on my flight arrival time. I went into the app and tried to change it but got an error message saying “try again”. So I tried again and got the error. I then got notified by my bank that they thought there were some fraudulent charges on my account. Apparently, Blacklane “pre-authorizes” (which means your bank account is negative that amount) not once but twice per booking. And apparently every time you try and change the pick up time, they “pre-authorize” those amounts again…twice. So in total, my bank got “charged” 6 times abd those funds will be unavailable to me for 5-7 business days. This is how I’m spending the beginning of my vacation…having all my time and money go to a car service. In addition, the app then randomly cancels my reservation and, when I call and speak to someone (who is not kind btw), I’m told it’s not canceled but they can’t find a driver. I asked what happens if they don’t find a driver by the time I land, then they’ll just cancel my reservation. So…I’m potentially gonna land in a new country with no travel accommodations from the airport even though I booked something in advance, got confirmation of my reservation and then paid 6 times for it. This is ridiculous! Don’t use them!

Kreblet · 6 Sep 2026
1/5App Glitch & Terrible Customer Service
This is not an honest or reputable company. I tried to update the payment info for my ride pickup at Heathrow airport hours before the ride was due. When I updated the payment with the correct credit card, the Blacklane app suddenly informed me my ride was cancelled. I was in the middle of boarding my flight to London. So I quickly rebooked a new ride, confirmed it had gone through, then I had to shut off my phone as we were about to take off. When I landed in London, 2 rides had shown up. Both drivers are calling and texting, as is Blacklane customer service. I explained to all of them that the first ride had been cancelled by Blacklane. I was not sure why they had shown up. At this point, I had to get off the plane and go through customs. So I told customer service I would call them back as soon as I was able. After I hang up, I get emails saying my first ride had been cancelled outside the 1 hour window and now I owed for both rides. In my ensuing conversations with Blacklane, they refused to take responsibility for the glitch on their app and even went so far as to patronizingly explain to me how time differences work. Please spare yourself the trouble and never use this company. I had been a loyal customer for years, but recently, their tech (particularly their app) and their customer service is so bad it's honestly not a company to recommend to anyone.

ecm0415 · 6 Sep 2026
5/5Excellent, professional service
Review: On time airport pickup, luggage handled from bag claim to vehicle by the driver. Clean vehicle, professional and courteous driver. Just booked another ride for two returning from vacation, which leads into my suggestions: 1. It would be helpful to allow two drop off locations for an airport transfer, instead of having to book by the hour. The cost was similar, and fair in my opinion, however you must then discuss additional mileage with a representative if it will exceed their base mileage (25 miles for 2 hours). I prefer to complete everything via app, without the added step of calling in and/or chatting live. Representative who helped me through Facebook messenger was extremely responsive and very helpful. 2. After booking, I had to make an adjustment to the time and flight number a week in advance. Very simple to do through the app, however they re-verify the funds for the whole trip for each change. I was surprised when my bank notified me of two additional $113 charges, and didn’t feel this was properly noted on the page while making changes. The charges never posted, and were only left pending for a few days - however I can imagine not all customers may necessarily have the funds available in their account or are prepared to be without them for a few days just to make a change. Overall I intend to continue using Blacklane and appreciate their service. Excellent company to book a ride with.

Ben8720 · 6 Sep 2026
1/5HORROR STORY, WORST SERVICE EVERR
Never before have I or my husband experienced such horrendous services from a chauffeur or car service in Los Angeles and we've lived and worked her for over 20 years. The driver failed to meet us at the airport as we had planned (the most basic and essential part of his task) and when he finally did arrive he was poorly behaved, borderline belligerent and ranted about LA traffic. One would think that a driver for a chauffeur service in Los Angeles would be accustomed to the sub optimal ebb and flow of traffic in this city but alas, he was taken by surprise. This suggests he is either an inexperienced driver, utterly oblivious to the dynamics of his profession, or simply unprofessional. So as we try to leave, the driver takes his frustration out on us and REFUSES to let us bring an extra bag even though it could comfortably fit in the car?? This was so bizarre! What exactly is the purpose of the transportation if I can't bring all of my luggage with me? We insisted that it was possible for us to fit the luggage in the car and that it was his obligation to offer this service to us and yet he refused..... At this point he starts yelling at us for asking him to do his job and literally throws our bags out and just drives off and leaves us- stranded and without so much as a number for another driver or anything (not that we would have gone with them anyways)! Customer service has been completely unresponsive and we don't expect that we'd get any recourse even if we did get in touch with someone at the company. I don't know how these people can run a viable business but I urge you to spend your money elsewhere.

yelselyelsel · 6 Sep 2026

Privacy & accessibility

App Store

Privacy

Data Linked to You — Analytics — Financial Info — Payment Info Developer declared
Data Linked to You — Analytics — Identifiers — Device ID Developer declared
Data Linked to You — Analytics — Identifiers — User ID Developer declared
Data Linked to You — Analytics — Location — Coarse Location Developer declared
Data Linked to You — Analytics — Purchases — Purchase History Developer declared
Data Linked to You — Analytics — Search History Developer declared
Data Linked to You — Analytics — Usage Data — Product Interaction Developer declared
Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Contact Info — Name Developer declared
Data Linked to You — App Functionality — Contact Info — Phone Number Developer declared
Data Linked to You — App Functionality — Financial Info — Payment Info Developer declared
Data Linked to You — App Functionality — Identifiers — Device ID Developer declared
Data Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Linked to You — App Functionality — Location — Coarse Location Developer declared
Data Linked to You — App Functionality — Location — Precise Location Developer declared
Data Linked to You — App Functionality — Purchases — Purchase History Developer declared
Data Linked to You — App Functionality — Search History Developer declared
Data Linked to You — App Functionality — Usage Data — Product Interaction Developer declared
Data Linked to You — App Functionality — User Content — Customer Support Developer declared
Data Linked to You — App Functionality — User Content — Photos or Videos Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Email Address Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Name Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Identifiers — Device ID Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Identifiers — User ID Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Location — Coarse Location Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Purchases — Purchase History Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Search History Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Usage Data — Product Interaction Developer declared
Data Linked to You — Product Personalization — Search History Developer declared
Data Linked to You — Third-Party Advertising — Identifiers — Device ID Developer declared
Data Linked to You — Contact Info Developer declared
Data Linked to You — Financial Info Developer declared
Data Linked to You — Identifiers Developer declared
Data Linked to You — Location Developer declared
Data Linked to You — Purchases Developer declared
Data Linked to You — Search History Developer declared
Data Linked to You — Usage Data Developer declared
Data Linked to You — User Content Developer declared
Data Not Linked to You — Analytics — Diagnostics — Crash Data Developer declared
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Data Used to Track You — Contact Info — Email Address Developer declared
Data Used to Track You — Contact Info — Name Developer declared
Data Used to Track You — Contact Info Developer declared
Data Used to Track You — Identifiers — Device ID Developer declared
Data Used to Track You — Identifiers — User ID Developer declared
Data Used to Track You — Identifiers Developer declared
Data Used to Track You — Location — Coarse Location Developer declared
Data Used to Track You — Location Developer declared
Data Used to Track You — Purchases — Purchase History Developer declared
Data Used to Track You — Purchases Developer declared

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Accessibility

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Versions

App Store

7.13.1
With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!
7.14.0
With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!
7.15.0
With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!
7.15.1
With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!
7.16.0
With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!
7.17.0
With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!
7.18.0
With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!
7.18.1
With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!
7.19.0
With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!
7.20.0
With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!
7.21.0
With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!
7.22.0
With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!
8.0.0
Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.
8.0.1
Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.
8.1.0
Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.
8.10.0 · 26 Aug 2026
Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.
8.2.0
Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.
8.2.1
Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.
8.3.0
Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.
8.3.1
Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.
8.4.0
Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.
8.4.1
Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.
8.5.0
Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.
8.6.0
Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.
8.7.0
Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.
8.8.0 · 29 Jul 2026
Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.
8.9.0
Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.
8.9.1
Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.

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Alternatives

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Availability by market

Data quality & evidence

Page completeness: Independent summary published
Last verified: 6 Sep 2026
Sources: App Store

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Compare Blacklane: Private Chauffeurs with JSX: How I Fly.

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          "rating": 5,
          "title": "Lucky to have found this!",
          "body": "TL;DR Easy, professional and trustworthy. Highly recommend. I found out my train for the next day was cancelled while in London at 11pm and needed a way to travel for Christmas. I searched a bit and considered a black cab or Uber, but was looking for something I could plan (I’ve had terrible experiences with Uber). I found Blacklane and decided to go for it based on reviews and comments from people. I had a car booked to pick me up at 11am the next day, it was early and they were happy to wait until the start time no problems, we ended up leaving early and I made a connection in minutes that saved me 2 hours. Worth every cent. Used them again to the airport and got an upgraded car; there’s not really any better way to travel than a 7 series, I even had a rare nap. Again, worth every cent. Drivers in both cars were professional and friendly, both times they arrived early and were happy to wait to the agreed start time to even start waiting 15 mins. I don’t often leave reviews, but good service deserves it, and I’ve not had better service in 2022 than with Blacklane. Look forward to this being my go-to in 2023.",
          "author": "Athena-RS5",
          "date": "6 Sep 2026"
        },
        {
          "rating": 1,
          "title": "Do not use!",
          "body": "This car service came highly recommended from trusted friends and yet we had a horrible experience. After I made my reservation, I was notified via email that I should change my pickup time to an hour earlier based on my flight arrival time. I went into the app and tried to change it but got an error message saying “try again”. So I tried again and got the error. I then got notified by my bank that they thought there were some fraudulent charges on my account. Apparently, Blacklane “pre-authorizes” (which means your bank account is negative that amount) not once but twice per booking. And apparently every time you try and change the pick up time, they “pre-authorize” those amounts again…twice. So in total, my bank got “charged” 6 times abd those funds will be unavailable to me for 5-7 business days. This is how I’m spending the beginning of my vacation…having all my time and money go to a car service. In addition, the app then randomly cancels my reservation and, when I call and speak to someone (who is not kind btw), I’m told it’s not canceled but they can’t find a driver. I asked what happens if they don’t find a driver by the time I land, then they’ll just cancel my reservation. So…I’m potentially gonna land in a new country with no travel accommodations from the airport even though I booked something in advance, got confirmation of my reservation and then paid 6 times for it. This is ridiculous! Don’t use them!",
          "author": "Kreblet",
          "date": "6 Sep 2026"
        },
        {
          "rating": 1,
          "title": "App Glitch & Terrible Customer Service",
          "body": "This is not an honest or reputable company. I tried to update the payment info for my ride pickup at Heathrow airport hours before the ride was due. When I updated the payment with the correct credit card, the Blacklane app suddenly informed me my ride was cancelled. I was in the middle of boarding my flight to London. So I quickly rebooked a new ride, confirmed it had gone through, then I had to shut off my phone as we were about to take off. When I landed in London, 2 rides had shown up. Both drivers are calling and texting, as is Blacklane customer service. I explained to all of them that the first ride had been cancelled by Blacklane. I was not sure why they had shown up. At this point, I had to get off the plane and go through customs. So I told customer service I would call them back as soon as I was able. After I hang up, I get emails saying my first ride had been cancelled outside the 1 hour window and now I owed for both rides. In my ensuing conversations with Blacklane, they refused to take responsibility for the glitch on their app and even went so far as to patronizingly explain to me how time differences work. Please spare yourself the trouble and never use this company. I had been a loyal customer for years, but recently, their tech (particularly their app) and their customer service is so bad it's honestly not a company to recommend to anyone.",
          "author": "ecm0415",
          "date": "6 Sep 2026"
        },
        {
          "rating": 5,
          "title": "Excellent, professional service",
          "body": "Review: On time airport pickup, luggage handled from bag claim to vehicle by the driver. Clean vehicle, professional and courteous driver. Just booked another ride for two returning from vacation, which leads into my suggestions: 1. It would be helpful to allow two drop off locations for an airport transfer, instead of having to book by the hour. The cost was similar, and fair in my opinion, however you must then discuss additional mileage with a representative if it will exceed their base mileage (25 miles for 2 hours). I prefer to complete everything via app, without the added step of calling in and/or chatting live. Representative who helped me through Facebook messenger was extremely responsive and very helpful. 2. After booking, I had to make an adjustment to the time and flight number a week in advance. Very simple to do through the app, however they re-verify the funds for the whole trip for each change. I was surprised when my bank notified me of two additional $113 charges, and didn’t feel this was properly noted on the page while making changes. The charges never posted, and were only left pending for a few days - however I can imagine not all customers may necessarily have the funds available in their account or are prepared to be without them for a few days just to make a change. Overall I intend to continue using Blacklane and appreciate their service. Excellent company to book a ride with.",
          "author": "Ben8720",
          "date": "6 Sep 2026"
        },
        {
          "rating": 1,
          "title": "HORROR STORY, WORST SERVICE EVERR",
          "body": "Never before have I or my husband experienced such horrendous services from a chauffeur or car service in Los Angeles and we've lived and worked her for over 20 years. The driver failed to meet us at the airport as we had planned (the most basic and essential part of his task) and when he finally did arrive he was poorly behaved, borderline belligerent and ranted about LA traffic. One would think that a driver for a chauffeur service in Los Angeles would be accustomed to the sub optimal ebb and flow of traffic in this city but alas, he was taken by surprise. This suggests he is either an inexperienced driver, utterly oblivious to the dynamics of his profession, or simply unprofessional. So as we try to leave, the driver takes his frustration out on us and REFUSES to let us bring an extra bag even though it could comfortably fit in the car?? This was so bizarre! What exactly is the purpose of the transportation if I can't bring all of my luggage with me? We insisted that it was possible for us to fit the luggage in the car and that it was his obligation to offer this service to us and yet he refused..... At this point he starts yelling at us for asking him to do his job and literally throws our bags out and just drives off and leaves us- stranded and without so much as a number for another driver or anything (not that we would have gone with them anyways)! Customer service has been completely unresponsive and we don't expect that we'd get any recourse even if we did get in touch with someone at the company. I don't know how these people can run a viable business but I urge you to spend your money elsewhere.",
          "author": "yelselyelsel",
          "date": "6 Sep 2026"
        }
      ]
    }
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  "changes": [
    {
      "store": "apple",
      "version": "7.13.1",
      "released_at": null,
      "notes": "With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!"
    },
    {
      "store": "apple",
      "version": "7.14.0",
      "released_at": null,
      "notes": "With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!"
    },
    {
      "store": "apple",
      "version": "7.15.0",
      "released_at": null,
      "notes": "With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!"
    },
    {
      "store": "apple",
      "version": "7.15.1",
      "released_at": null,
      "notes": "With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!"
    },
    {
      "store": "apple",
      "version": "7.16.0",
      "released_at": null,
      "notes": "With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!"
    },
    {
      "store": "apple",
      "version": "7.17.0",
      "released_at": null,
      "notes": "With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!"
    },
    {
      "store": "apple",
      "version": "7.18.0",
      "released_at": null,
      "notes": "With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!"
    },
    {
      "store": "apple",
      "version": "7.18.1",
      "released_at": null,
      "notes": "With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!"
    },
    {
      "store": "apple",
      "version": "7.19.0",
      "released_at": null,
      "notes": "With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!"
    },
    {
      "store": "apple",
      "version": "7.20.0",
      "released_at": null,
      "notes": "With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!"
    },
    {
      "store": "apple",
      "version": "7.21.0",
      "released_at": null,
      "notes": "With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!"
    },
    {
      "store": "apple",
      "version": "7.22.0",
      "released_at": null,
      "notes": "With our latest update you’ll be getting: - Improvements to app stability - Bug fixes - UI improvements - Design updates - Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!"
    },
    {
      "store": "apple",
      "version": "8.0.0",
      "released_at": null,
      "notes": "Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane."
    },
    {
      "store": "apple",
      "version": "8.0.1",
      "released_at": null,
      "notes": "Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane."
    },
    {
      "store": "apple",
      "version": "8.1.0",
      "released_at": null,
      "notes": "Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane."
    },
    {
      "store": "apple",
      "version": "8.10.0",
      "released_at": "2026-08-26",
      "notes": "Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane."
    },
    {
      "store": "apple",
      "version": "8.2.0",
      "released_at": null,
      "notes": "Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane."
    },
    {
      "store": "apple",
      "version": "8.2.1",
      "released_at": null,
      "notes": "Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane."
    },
    {
      "store": "apple",
      "version": "8.3.0",
      "released_at": null,
      "notes": "Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane."
    },
    {
      "store": "apple",
      "version": "8.3.1",
      "released_at": null,
      "notes": "Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane."
    }
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      "name": "Waymo",
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      "name": "Dayuse.com",
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    {
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      "reason": "Same category + similar ratings"
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