AAA Mobile

• Free

Last verified 30 Aug 2026

4.8 369455 ratings · App Store

1. 5/5Gary and Marlys Hansen

   Marlys and I have been AAA Members since 1985. We have been using AAA Travel almost every year since 2000. Starr Ward is the AAA travel agent my wife met and then introduced to me. Our first trip was a last minute trip. There was another travel company that advertised fire sales on Wednesday for departure on Saturday. We listened to the add on Wednesday night and we decided we didn’t want to go to any of there destinations. Thursday morning my wife Marlys called AAA and talked to Starr Ward. She told Starr our situation and asked if she could help. She said she could and told us she would get back to us. She called back about 2 hours later and apologized that because the next was Valentines Day that she could only find 2 resorts we could go to. One was in Jamaica and The Dominican Republic. She said we needed to make a decision as soon as possible or they would be gone. We chose the Dominican Republic. Starr said okay and she would get back to us. About 4:00 PM on Thursday I called Starr and asked if we were going. Starr said we had the Victoria resort booked, but she didn’t yet have a flight. She said she would call us on Friday with the flight information. If I remember right she called about 1:00 in the afternoon on Friday and said we were leaving at 9:30AM Saturday morning to the Victoria Resort in the Dominican Republic. Since that trip we have used AAA and Starr for countless trips. Because of AAA and Starr our trips and any problems have gone smoothly. When Starr is out of the office she always leaves a phone number of someone else in the office who can help us. AAA is the travel company I turn to for all our travel. Gary and Marlys Hansen

   dgrHdhhhde · 30 Aug 2026

2. 1/5God to know

   Since doesn’t exist a place where I can share my experience with AAA I’m gonna do it in the app review with the hope that it doesn't happen to anyone else, 8 months ago I needed a towing service, I called them at 5:00 pm and they told me that everything was late and it was going to take at least 2 hours. 4 hours passed and no one arrived, when I called again they told me that I could wait or I could pay for a service on my own, then I could upload the receipt to their website and they would gave me a refund of what the service would cost because the ETA of the tow truck that they where sending was for 11:00 PM. I hired a service on my own, and uploaded the receipt to their website. 8 months have passed and I have not heard anything about my supposed refund even though they only towed me 3 miles and my membership is Plus. But the insulting thing is that when you call the number that they gave you, you literally spend hours on line and no one answers. So I call the regular number asking for an email address where I can explain my case… the representative tells me that she doesn't have any email that she can give me for that, that if I want to apply for a credit card 😂😂. The level of disrespect and the way they handle the situation is regrettable. There is no contact information were you can address them for this matter, your paying for a service that they’re not providing.

   Lamc jsj · 31 Jul 2026

3. 3/5Hit and miss lately

   Have had several unfortunate tire issues recently that have required towing my Tesla model S three times. The first two times went flawlessly with faster than expected pickup times and highly competent technicians. So happy!! When I started with AAA 15 years ago, they advertised pickups under 30 minutes. And over the years and even most recently although they aren’t advertising that, for the most part it’s been around 30 minutes or less. That is until yesterday. We’ve had the unfortunate experience of AAA using a company called Fast Tow which as you might imagine is anything but. Last night, they sent a text saying they’d be there in 20 minutes but then called to say they only had 1 technician and he couldn’t leave the area to tow to our destination. It was 9:45 by then and AAA estimated 90 minutes to dispatch a new tow so we stayed overnight and restarted the process the next morning. Unfortunately they contracted “Fast Tow” again and again the estimate said 20 min arrival only to get a call at that time to say they were going through a shift change and actually they’ll be there in 2 hours. I am so shocked that AAA doesn’t seem to have any concern for their response times anymore which is what’s kept me such a loyal customer that this may be my last year. Bummer.

   Mommamia522 · 30 Aug 2026

4. 5/5Long time member:

   Very good for road side services. However, sometimes the dispatcher can get confused and then the time waiting gets longer and longer. The drivers suffer the consequences by having to listen to the member complaining about being told a time a tow truck is to arrive and then the driver has an issue by NOT BEING ABLE TO GET THERE ON TIME STATED. The tardiness is NOT HIS/HER FAULT. IT BELONGS TO THE DISPATCHERS. That’s my opinion. We were broke down near INDIAN LAKE OHIO, I called AAA and explained our situation (on side of VERY BUSY HIGHWAY), and was told a driver would be there in couple hours. Those hours came and went. Several more calls later, we were told the driver is on his way. When driver arrived approximately an hour and a half later he arrived. We talked on our way to our home which is an hour drive and he explained he was west of us near the the state line. Approximately 3-4 hour drive. Why AAA didn’t get a driver closer has never been explained to us. OVER ALL HAS GOOD DRIVERS. It’s the dispatchers who need more training. We had almost exact same situation about 3 years. When I read the above statement, I actually started thinking; when did I write this!!! Just tell us the truth about arrival times. Ours was on State Route 235.

   Retired n lovin it · 30 Aug 2026

5. 3/5My REVIEW!!!!

   I have enjoyed my membership with your company, up until one of my most recent experiences. On June 15, 2025, I requested a tow at around 7:00pm that evening. I was anticipating a 45min up to an hour wait time for services to be rendered to me, but I didn’t receive services until 8:00am the NEXT MORNING, June 16, 2025. The app kept giving me updates that were not accurate at all. I did not get any sleep at all that night because I didn’t want to miss the call whenever the driver called to say that he was headed my way. The driver didn’t end up showing up until the next morning. I spoke with multiple customer service reps, and I specified to each of them, as well as my notes on the app that I wanted the driver to call me when he was 30min away so that I could ensure that I would be where my vehicle was with the key because I had to leave it where it was because you all didn’t show up. Needless to say, the driver wasn’t made aware. So, when he arrived he had to wait for someone to get there with the key before he could start the tow. That was the absolute worst experience I’ve ever had with you all and I’ve been a member with your company for a few years now. Aside from that ONE ABSOLUTELY TERRIBLE EXPERIENCE, things have been good with being a member of your company. I do think you all need to hire more people closer to, if not actually in the Kankakee County area. Not having to wait an hour or more for services because no one is in our area to service the area faster.

   Catrice2004 · 30 Aug 2026

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