CarMax: Used Cars for Sale

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 31 Aug 2026

4.8 406988 ratings · App Store

1. 5/5New App is GAME CHANGING!!

   CarMax’s new app has COMPLETELY changed the game for them. I’ve been a long time fan of CarMax and a large shareholder, but felt the company may slip away into irrelevance with their lagging technology. The new app shows that they’re serious about their technology and trying to turn that all around. CarMax has always seemed to prioritize a desktop experience and ignore app. Personally I love to browse on my phone at night and I know family members that don’t even have a computer and just use their phone. Data is also showing that more and more people are using an App over web. Even with this transition, it felt like CarMax stubbornly believed that people wouldn’t use an app to buy a car. The new app changes all that. The design is simple, clean, and intuitive. There’s no longer a bunch of annoying web views, and the app adds new features that could never be done on desktop! Such as the ability to tell CarMax you’re on your way. I’m also impressed that CarMax had the guts to just completely redo the app. Inherently this will create some bugs, but the changes are well worth it. I was thinking of selling my CarMax stock, but after this I’ll probably be willing to buy more! Looking forward to the future changes. The new CarMax looks good!

   slaglebagel17 · 30 Aug 2026

2. 1/5Seller beware

   I recently retired and I am selling a third vehicle. Carmax was recommended by a friend, so I decided to give them a shot. I downloaded the app, created an account and filled in the requested information about my vehicle. Great! Easy to download and navigate. I was given an offer of $10,400. Reasonable for the vehicle. So I set up a n appointment with the local office to sell the vehicle. Online communication was great, everyone I had contact with was friendly and professional. The check in process was easy and I was taken care of expeditiously. Now we get to the one star. I say in the waiting room and watch a young inspect the vehicle and drive around the parking lot a few times. About 15 minutes later they came back with an offer$2,900 below the online offer. The reason? The clutch is rattling on my automatic transmission. When I questioned them, he came back and stated that it’s making a whirring noise. Now I did not by the vehicle new. But it has been meticulously maintained by the same local shop since I have owned it. Never has there been an issue with the transmission. One month ago, new breaks all around, transmission fluid replaced, oil changes and the tires replaced at Costco less than $10,000 miles ago. I should have known better. So if you are looking to purchase a vehicle and you are working on building credit, maybe it’s the place for you. But if you are looking to sell them a vehicle, don’t bother.

   Petethedog1 · 30 Aug 2026

3. 2/5Good luck locking in a transfer

   For 5 years I’ve bought from CarMax 4 trucks and on my 5th. This has been the worst experience , hassle and run around I’ve ever had with this dealership . After many hurdles trying to find a truck I (thought) had a truck locked in through the CM app to buy a truck . The next day I call my sales consultant for them to tell me someone was interested in buying THE NEXT DAY, and was put on a 7 day hold with no sale . This process has been very aggravating considering this is the 3rd truck I’m attempting to buy from this store because the first truck I planned to buy had clearly been beatin off road with frame rust and door jam rust on a 1 year old truck with only 18k that’s unacceptable. Loosing a truck when I reserved it a day in advanced before someone else put it on hold a day later , unacceptable. Waiting on a truck now that I payed for transfer Friday . It is now Wednesday and it still hasn’t even been shipped . I’m swearing off this dealership after this past experience it has been garbage . Only reason I’m going to purchase this truck i plan to buy whenever it gets here is ONLY because the availability in your inventory and I need a truck NOW! Going on 3 weeks with this ordeal

   GM LLC · 30 Aug 2026

4. 1/5would not recommend

   i used both the website and this app in my car buying process. i used the appropriate paperwork to apply for financing my vehicle, paid to have the car of my choice transferred from another state to mine, and paid extra for "home delivery". they called and said they couldn't do home delivery and that i wasn't able to even receive a refund. however, i still needed a car so i gave them the address of the closest carmax to my location. they shipped the car to a location that was an hour away from me. after setting up my in-person appointment, i brought in the same paperwork i used online to get approved, was prepared to pay the amount i was told over the phone, but after reviewing my paperwork in person, they wanted to charge me $300 MORE than what they told me over the phone - even though they reviewed the exact same paperwork i had faxed to them before coming in. i ended up buying a different car because it was an emergency that our family needed one; and upon doing later research, the car we purchased was actually OVERPRICED by $8,000. i wouldn't recommend this company at all, due to the hassle of incorrect information given and overpricing of their cars.

   Nicknmtkn · 30 Aug 2026

5. 2/5Prequalification Hurdles

   This is a critique about both the website and app. I tried prequalifying for financing, as the instructions before doing so stated that once you did you can build offers on any other vehicle you were interested in through CarMax, and that you wouldn’t have to fill out an application “more than once”. Once I submitted, it said I was prequalified and that I would get the information on said prequalification shortly. I assumed I would be getting some type of quote in writing either available on the app or through my account’s email. Instead, an “agent” has tried to contact me both through text and call (using two different phone numbers as the same “agent”). That’s fine if people want to go that route, but I think we should be able to see the offer from CarMax instead of having to get it through an “agent”. I tried logging in and out through the app and site to see if I can get any kind of prequalification information, but there is not. When trying to view financing options on cars, it prompts me to fill out an application again. I am thoroughly dissatisfied.

   Lili🎶 · 30 Aug 2026

4.6 36659 ratings · Google Play

1. 3/5

   thank you CarMax for being patient and and owning and help me own the processing program of car dealerships and floor management

   Phillip Cruz · 1 Aug 2026

2. 5/5

   Very easy process trade in and loan got 6.5 thank you.

   Art Phillips · 1 Aug 2026

3. 1/5

   don't like

   Kristin Childress · 1 Aug 2026

4. 4/5

   Downloads not coming threw Do

   Jay “Jarretts” B · 1 Aug 2026

5. 5/5

   Great service, good company.

   A F · 1 Aug 2026

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• 5.1.0 · 22 Jul 2026