ZAPAKA- Prom & Occasion Dress

• Free

Last verified 7 Aug 2026

4.6 5236 ratings · App Store

1. 5/5Worked for us!

   Despite the negative reviews that I read about the company, my daughter and I had wonderful business transactions and communications. We purchased 2homecoming dresses within a few weeks apart and they came within a week of each other. Excellent quality, true to size, very happy we will be looking forward to purchasing again Come prom season.

   WiMama13 · 7 Aug 2026

2. 1/5DONT recommend!

   I ordered a prom dress from ZAPAKA on May 6 in a standard size 2 with no custom measurements or special requests, yet the processing time was somehow listed as 12–15 days, which is ridiculous for a non-custom dress. Once I realized it would not arrive before my prom, I contacted customer service for a refund since the dress had not even shipped yet. They only refunded 50% because it had been over 72 hours since ordering, even though nothing had been shipped. Keeping half of someone’s money for an unshipped standard-size dress feels extremely unfair. The whole experience was stressful and disappointing. Between the long processing times and terrible refund policy, this company seems more interested in keeping your money than helping customers.

   j1llian.m · 7 Aug 2026

3. 1/5Never Again!!

   Ordered a prom dress for my daughter and requested Express delivery. After over a week that it was still processing I emailed them and let them know I needed it by a specific date. I had several similar “chat” conversations through their App and sent several more emails. “Still processing” and “we’ll let you know once it ships” is what they said when they eventually responded via email. Prom was on a Saturday and the dress arrived the following Tuesday. Thank goodness we found a different dress elsewhere with time to get it tailored. Customer Service was a scripted joke and I would NEVER buy from here again. All the Better Business Bureau comments are correct about this place. I wish I would have read them before I placed my order.

   NVR AGN!! · 7 Aug 2026

4. 1/5Occasion dress

   I was going to purchase a dress spent quite a long time inquiring answers to questions on a particular dress for a future wedding. I asked if they had it in stock. She said made to order. I told her when wedding was. I asked her about returns or exchanges. She was so polite. She said it's early to order dress but I could. I asked her if it's a dress that us available all the time and she said yes. I was looking to buy that weekend. My family got into a tragic car accident and I was busy dealing with health issues. So I came back a week later to find out dress is no longer available. I am extremely disappointed as I love the dress and spent all the time making sure I could get it. 😢

   Chris Pennington09 · 7 Aug 2026

5. 1/5Extremely Shady

   You will get your dress--just not at the time that you think it will. ZAPAKA is very unclear about their shipping policies. You will get your dress and it will be of quality, BUT the shipping is extremely unclear and you may not get it before your event even with expedited shipping. What they don't make clear is the production time. If your dress isn't from their warehouse and is already made, they will "make" your dress. This can take anywhere from a few days to a few weeks depending on ZAPAKA themselves. If you email them about the production time of your clothing, they will dodge the question. The emails feel robotic. I would skip out on this one.

   ⓐⓛⓘⓔⓝ👽 · 7 Aug 2026

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